ICT / Telecommunication
"Son delivers premier contact center solutions across Kenya."
Son has been providing contact center services in Kenya since February 2011 and operates one of the leading call centers in the country. For a prominent African telecom client, son delivers a comprehensive range of services, including Inbound Customer Service, mobile money solutions, Inbound-Dealer Helpdesk, Outbound Sales, Retention and Customer Health Checks, Back-Office operations, Social Media Care, KYC (Know Your Customer) processes, W.COM Mailbox services, Data Cleanup, and Switchboard services. Our Kenyan call center employs over 100 staff members. Beyond telecom, son also serves clients in the automobile sector. Son Experiences specializes in proactive customer engagement and experience management, partnering with leading brands to enhance customer satisfaction, revenue generation, and business process optimization across the enterprise. Our skilled and dedicated workforce, spread across Sub-Saharan Africa, India, and Myanmar, is transforming how individuals interact with businesses. In under a decade, we have expanded into a global enterprise, shaping our growth story.
