We deliver comprehensive services encompassing strategic planning, policy development, and program management to ensure organizational effectiveness and compliance. Our responsibilities include meticulous data analysis, stakeholder engagement, and collaborative problem-solving to drive sustainable growth and innovation. Key tasks involve overseeing project execution, managing cross-functional teams, and implementing best practices to enhance operational efficiency and quality outcomes. Additionally, we are tasked with maintaining compliance with regulatory standards, conducting thorough risk assessments, and providing actionable insights to senior leadership for informed decision-making.
Do you possess expertise in overseeing Atlassian product suites?
Do you possess the ability to evaluate user-reported problems, develop practical solutions, and implement automation to enhance workflow efficiency?
Are you capable of spearheading the implementation of Jira Atlassian spaces, guaranteeing both comprehensive functional coverage and punctual delivery?
Do you excel in facilitating seamless communication and fostering collaboration among diverse stakeholders and departments while thriving in a team-oriented environment?
Do you possess the ability to develop deployment strategies, distribute resources effectively, oversee operational activities, and guarantee adherence to established standards?
Are you skilled at crafting concise documentation and insightful reports that enhance traceability and support data-driven decisions?
We oversee the entire process of Application Lifecycle Management, ensuring seamless integration and optimization of software solutions from initial development to deployment and eventual retirement. Key responsibilities include coordinating cross-functional teams, implementing best practices for version control, and maintaining rigorous quality assurance standards throughout each phase. Candidates must possess a minimum of five years of experience in application development or related fields, along with proficiency in tools such as JIRA, Azure DevOps, or similar platforms. Strong problem-solving skills, meticulous attention to detail, and the ability to collaborate effectively with stakeholders are essential for success in this role.
Oversee the full lifecycle management of the I2A platform—comprising a Jira-based MVP, Power BI dashboards, country-specific SharePoint portals, and low-code components—throughout the incubator phase, guaranteeing consistent availability, optimal performance, and high-quality delivery.
Configure, customize, and maintain Jira projects, workflows, custom fields, permissions, and access segregation rules across three operational scopes: HQ-to-Country (OCG), Coordination-to-Project, HQ-to-HQ recommendations, and OCP/CBA prototype tenants.
Establish and manage tailored Jira environments for the designated implementation countries, encompassing the migration of recommendations, visit reports, and Terms of Reference for the third and fourth quarters of 2026.
Maintain the integrity and timely updates of Power BI dashboards and SharePoint portals utilized by Project Teams, Cells, and HQ stakeholders, with a focus on ensuring data precision and reliable refresh cycles.
Should the deployment resistance analysis in Q4 2026 necessitate a simplified alternative MVP mock-up, collaborate on its design and testing phases.
We provide ongoing support and maintenance services to ensure optimal performance and reliability of systems, software, and infrastructure. This role requires expertise in troubleshooting technical issues, performing routine updates, and addressing client concerns promptly. Responsibilities include monitoring system health, implementing security patches, and collaborating with cross-functional teams to resolve complex problems efficiently. Strong problem-solving skills, attention to detail, and proficiency in relevant tools and technologies are essential for success in this position.
Deliver Tier 1 and Tier 2 functional and technical assistance to end users, including Country Teams, Heads of Mission, Coordinators, Project Teams, Flying/MID/MST staff, Advisors, IMS cohorts, and HQ referents by evaluating reported incidents and recommending appropriate solutions.
Coordinate closely with the designated DSI teams within OCG to deliver Tier 3 support, execute change implementations, and ensure seamless integration with the wider MSF systems.
Engage proactively with the Senior Project Manager to provide strategic input on interactions with Atlassian and other external service providers, fostering seamless collaboration to address configuration modifications, licensing oversight, and technical challenges effectively.
Propose and execute enhancements to processes or configurations based on insights gained from problem-management analyses.
We are seeking a seasoned professional to oversee product development initiatives and manage the seamless rollout of new offerings. The ideal candidate will coordinate cross-functional teams, ensuring alignment with strategic objectives while adhering to strict timelines and quality standards. Responsibilities include defining product roadmaps, prioritizing features, and collaborating with engineering, design, and marketing departments to deliver high-impact solutions. Additionally, the role demands meticulous release planning, risk mitigation, and post-launch performance analysis to drive continuous improvement. Candidates must possess a minimum of five years of experience in product development or release management, along with a proven ability to lead complex projects in fast-paced environments. Proficiency in agile methodologies and strong analytical skills are essential, as is a track record of successfully launching products that meet or exceed market demands.
Partner with the Project Manager to evaluate and rank new features, enhancements, and use cases, incorporating HQ-to-HQ recommendations derived from audits and assessments.
Draft requests for change (RFCs), bug reports, and user stories to facilitate seamless feature development.
Coordinate the execution of User Acceptance Testing (UAT) scenarios and environments, collaborating closely with key stakeholders, with a strong emphasis on high-volume departments including Medical and Logistics.
Facilitate the organization and execution of releases in accordance with established quality standards, including functional coverage, budgetary constraints, and project timelines.
Automate the generation of role-based recommendations reports for IMS onboarding, ensuring optimal integration(s) within the OD ecosystem, including platforms such as Workday, Dynamics, and SAP Success Factors.
The role involves developing and delivering training programs, creating and maintaining documentation, and facilitating knowledge sharing initiatives to enhance team proficiency and organizational learning.
Responsibilities include creating and updating documentation, FAQs, configuration guides, and on-demand support materials such as “how-to” videos and practical user guides.
Provide specialized training sessions and weekly Q&A forums for users, featuring comprehensive instruction for Insights-to-Action Country focal points, such as Information Management Champions and IS Officers, in designated implementation countries.
Prepare materials and assist in facilitating IMS pre-departure briefings for staff assigned to deployment in implementation countries.
Develop the competencies of country focal points to guarantee enduring accountability and commitment extending past the incubator phase.
Seasoned professionals will engage with key stakeholders, ensuring alignment and fostering productive relationships across multiple organizational divisions. Responsibilities include facilitating cross-functional collaboration to streamline initiatives, resolving interdepartmental conflicts, and maintaining transparent communication channels. The role demands strong interpersonal skills, adaptability to diverse perspectives, and the ability to synthesize varied inputs into cohesive strategies. Proficiency in managing competing priorities while delivering measurable outcomes is essential, as is a track record of driving consensus in complex, matrixed environments.
Serve as an intermediary between the I2A Project Team and IT focal points within various ODs, facilitating evaluations of shared workflows in relation to OD-specific governance structures, configurations, and limitations.
Facilitate seamless communication across all organizational segments affected by the platform lifecycle, encompassing missions, Cells, and Headquarters departments.
Assist in preparing feasibility assessments and decision documentation to determine the viability and approach for I2A’s potential transition from 2027 to either a large-scale solution or a business-as-usual framework.
Ensure ongoing, clear communication with stakeholders to deliver timely updates, address concerns, and foster alignment across all parties.
Bachelor’s degree in a relevant field (e.g., Computer Science, Engineering, or Mathematics) is required, along with a minimum of three years of hands-on experience in software development or data analysis. Proficiency in programming languages such as Python, Java, or C++ is essential, and familiarity with frameworks like Django or TensorFlow is advantageous. Strong analytical skills, problem-solving capabilities, and the ability to work collaboratively in team settings are mandatory. Excellent written and verbal communication skills are also necessary to convey technical concepts to diverse audiences.
Holds a Bachelor’s degree in Education or a closely related discipline from an accredited institution. Demonstrates a strong academic foundation in teaching methodologies, child development, and curriculum design. Exhibits a commitment to continuous professional growth through ongoing education and certifications. Possesses expertise in classroom management, differentiated instruction, and student assessment strategies. Maintains current knowledge of educational trends, policies, and best practices to enhance instructional effectiveness.
A tertiary qualification in computer science, information systems, engineering, or a closely related discipline is a fundamental requirement for this role.
Desired:
Holding an ITIL 4 Foundation Certification is essential for this role.
Project management certification, such as PMP, PMI, or Hermès, is required.
Seasoned professionals seeking to join our team must possess a proven track record of success in a similar role. Candidates should have strong analytical skills, the ability to work independently as well as collaboratively in a team setting, and exceptional communication proficiency. Applicants must demonstrate proficiency with industry-specific software and tools, along with the capacity to manage multiple priorities efficiently. A commitment to continuous learning and adaptability to evolving industry standards are essential. Prior experience in a related field, preferably with [X years] of hands-on involvement, is highly desirable.
Essential:
Requires a minimum of three to five years of hands-on experience in application management, configuration, deployment, and support roles.
Experienced in managing and configuring Atlassian Jira at an organizational level, including workflows, custom fields, permission schemes, and automations.
Experienced in developing web and mobile applications, scripting with languages such as Python and shell, and managing data using SQL and reporting tools.
Desired:
Proven track record in end-to-end application management, encompassing configuration, deployment, user assistance, and iterative enhancements throughout its operational lifespan.
Skilled in leveraging an extensive array of technologies, with proven expertise spanning developer, technical lead, and test manager capacities.
Proficiency in Power BI for designing dashboards and managing datasets, along with experience in Microsoft Power Platform—including Power Apps and Power Automate—or alternative low-code tools is required.
Proficient in agile methodologies, design-thinking frameworks, and User Acceptance Testing (UAT) procedures.
Proficiency in working within multicultural settings is highly advantageous.
Proficient in spoken and written English and French is required for this role. Fluency in additional languages, such as Spanish, German, or Mandarin, is considered a strong asset. Exceptional communication skills in English and French are essential to interact effectively with diverse teams and clients.
Proficient fluency in English, both in written and verbal communication, is mandatory.
Proficiency in additional MSF working languages, particularly French or Arabic, would be considered advantageous.
Competencies required for this position include a demonstrated ability to lead cross-functional teams, drive strategic initiatives, and foster innovation through effective collaboration and communication. Candidates should possess strong analytical skills, with proficiency in data-driven decision-making and problem-solving methodologies. Experience in managing complex projects, prioritizing tasks, and meeting tight deadlines is essential. Additionally, the ideal candidate will exhibit leadership qualities, adaptability in dynamic environments, and a commitment to continuous improvement. Knowledge of industry best practices and a results-oriented mindset are critical, along with the capability to align team efforts with organizational goals. Exceptional interpersonal skills and the ability to influence stakeholders at all levels are also required.
Technical Competencies encompass a range of specialized skills and knowledge essential for fulfilling the role’s requirements. Proficiency in pertinent software, systems, and methodologies is mandatory, with expertise in specific tools or platforms often necessary. Candidates should demonstrate a solid understanding of industry standards, best practices, and technical procedures relevant to the position. Problem-solving abilities are critical, as is the capacity to analyze complex technical issues and implement effective solutions. Familiarity with data management, programming languages, or other specialized areas may be required, depending on the role’s specific demands. Strong analytical and troubleshooting skills are expected to ensure optimal performance and system functionality.
A comprehensive grasp of IT principles is essential, particularly in areas such as SaaS application architecture, identity and access management, system integrations, and IT service management.
Experienced in administering Atlassian Jira with expertise in configuration, parameterization, and scripting capabilities—such as JQL, automation workflows, and REST API integration.
Proficient in systematically evaluating and recording business processes, workflows, and access models with precision and clarity.
Proficient in data quality principles, data protection measures, and privacy regulations as they pertain to operational data, with the ability to provide actionable follow-up recommendations.
Proficiency in understanding MSF’s operational environment—including assessments, advisory actions, and iterative follow-up processes—is highly advantageous.
Seeks candidates with demonstrated proficiency in behavioral and general competencies, encompassing a blend of interpersonal, communication, and problem-solving skills. Demonstrates exceptional adaptability in dynamic environments while maintaining a strong commitment to collaboration and teamwork. Exhibits leadership potential through proactive initiative-taking and a results-driven mindset. Proficiency in conflict resolution, emotional intelligence, and stakeholder management is essential. Prior experience in cross-functional roles and a track record of delivering under pressure are highly valued. Familiarity with industry best practices and a passion for continuous learning are required. Strong ethical standards and a customer-centric approach are non-negotiable expectations.
Open-mindedness is a valued quality in our organization, and we actively seek candidates who demonstrate a willingness to embrace diverse perspectives, adapt to evolving circumstances, and consider unconventional solutions. This trait is essential for fostering collaboration, innovation, and continuous improvement within our team. Candidates should exhibit curiosity, flexibility in thought, and an openness to feedback, ensuring they contribute positively to a dynamic and inclusive work environment.
Provides strategic direction and oversight to guide teams toward achieving organizational goals, fostering a collaborative environment where innovation and accountability thrive. Cultivates high-performance standards by setting clear expectations, empowering team members, and aligning individual contributions with broader objectives. Demonstrates exceptional decision-making skills in dynamic settings, balancing risk assessment with opportunity identification to drive sustainable growth. Prioritizes professional development initiatives to strengthen leadership capabilities across the organization while maintaining a results-driven mindset focused on measurable outcomes.
We seek a highly motivated professional who thrives in team-oriented environments to join our dynamic team. The ideal candidate will possess strong interpersonal skills and the ability to work effectively with colleagues at all levels. Responsibilities include fostering open communication, contributing to group projects, and supporting team objectives. The role requires adaptability, a proactive approach, and a commitment to shared success. Proficiency in collaborative tools and platforms is essential, along with a willingness to share knowledge and best practices. Experience in cross-functional collaboration or prior team-based roles is a plus.
Rigorous
A proven capacity to thrive in multicultural settings while actively championing diversity, gender equality, inclusivity, and non-discriminatory practices is essential.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
3 - 5 years
