Responsibilities and duties include overseeing daily operations, managing team performance, and ensuring projects are completed efficiently and on schedule. The role entails collaborating with cross-functional departments to align objectives and optimize workflows, as well as identifying and resolving potential bottlenecks. Additionally, the position requires conducting performance reviews, providing mentorship to team members, and maintaining high standards of quality and productivity. Strong leadership, exceptional communication skills, and a proactive approach to problem-solving are essential to excel in this role.
Do you possess strong expertise in overseeing and administering Atlassian solutions?
Can you evaluate user-identified problems, devise efficient solutions, and implement automation to enhance workflow efficiency?
Can you spearhead the implementation of Jira Atlassian spaces rollouts, guaranteeing comprehensive functional coverage and adherence to strict deadlines?
Do you excel in facilitating seamless communication and fostering collaboration among stakeholders and departments while thriving in a team-oriented environment?
Do you possess the ability to establish deployment strategies, assign resources efficiently, oversee project execution, and uphold adherence to established standards?
Are you adept at creating concise and comprehensive documentation and reports that facilitate traceability and support well-informed decision-making?
We are actively seeking a skilled professional to oversee the entire application lifecycle, from initial development to deployment and ongoing maintenance. The ideal candidate will possess expertise in managing application frameworks, ensuring robust performance, security, and scalability throughout each phase. Responsibilities include coordinating with cross-functional teams, implementing best practices for version control, and facilitating seamless integration across environments. Proficiency in ALM tools and methodologies is required, along with a strong understanding of DevOps principles to enhance collaboration and efficiency. Strong problem-solving abilities and a proactive approach to troubleshooting are essential for driving continuous improvement in application delivery and lifecycle management.
Oversee the full lifecycle of the I2A platform—including the Jira-based MVP, Power BI dashboards, the development of country-specific SharePoint portals, and the support of low-code components—during the incubator phase, with a focus on maintaining availability, performance, and overall quality.
Configure Jira projects, workflows, custom fields, permissions, and access segregation rules across three operational scopes: HQ-to-Country (OCG), Coordination-to-Project, HQ-to-HQ recommendations, and OCP/CBA prototype tenants, ensuring seamless adaptation and alignment with organizational needs.
We will establish and oversee country-specific Jira environments tailored to the selected implementation regions, ensuring the seamless migration of recommendations, visit reports, and Terms of Reference for Q3 and Q4 2026.
Maintain Power BI dashboards and SharePoint portals utilized by Project Teams, Cells, and HQ stakeholders, guaranteeing data accuracy and consistent refresh performance.
Collaborate on the development and evaluation of the streamlined MVP prototype alternative, pending the evaluation of deployment challenges that may activate the decision point scheduled for the fourth quarter of 2026.
We provide comprehensive technical assistance and ongoing maintenance services to ensure optimal performance and reliability of systems, software, or infrastructure. This role involves troubleshooting issues, performing routine updates, and addressing user inquiries or technical challenges promptly and efficiently. Strong problem-solving abilities, attention to detail, and experience with relevant technologies are essential. The incumbent will collaborate closely with cross-functional teams to implement solutions, conduct preventive maintenance, and document processes to enhance system stability and user satisfaction.
You will deliver Tier 1 and Tier 2 functional and technical support to a diverse range of end users, including Country Teams, Heads of Mission, Coordinators, Project Teams, Flying/MID/MST staff, Advisors, IMS cohorts, and HQ referents. This involves analyzing reported incidents and developing practical, efficient solutions to resolve technical or functional challenges.
Collaborate closely with designated DSI teams within OCG to deliver Tier 3 support, execute change implementations, and ensure seamless integration with MSF systems.
Engage collaboratively with the Senior Project Manager to provide guidance on interactions with Atlassian and other external service providers, fostering seamless coordination for configuration adjustments, license administration, and resolution of technical challenges.
Suggest and execute enhancements to processes or configurations based on insights gained from problem-management analyses.
We are seeking a skilled professional to oversee the entire lifecycle of product development and ensure seamless release management. The ideal candidate will drive innovation, collaborate with cross-functional teams, and meticulously plan, execute, and monitor product releases. Responsibilities include defining product roadmaps, prioritizing features, managing timelines, mitigating risks, and ensuring high-quality deliverables. Strong project management expertise, technical acumen, and exceptional communication skills are essential. Additionally, the candidate should be adept at stakeholder engagement, resource allocation, and continuous process improvement to meet business objectives and market demands.
Work alongside the Project Manager to evaluate and rank new features, enhancements, and use cases, incorporating HQ-to-HQ recommendations derived from audits and evaluations.
Facilitate the preparation of requests for change (RFCs), bug reports, and user stories to ensure seamless feature development.
Coordinate User Acceptance Testing (UAT) scenarios and environments, collaborating closely with key stakeholders—especially within high-volume departments like Medical and Logistics.
Ensure the organization and successful delivery of releases in adherence to established quality standards, encompassing functional coverage, budgetary constraints, and timelines.
Develop an automated system to generate role-based recommendations reports for IMS onboarding, ensuring optimal integration with the OD ecosystem, including platforms such as Workday, Dynamics, and SAP Success Factors.
We are seeking an experienced professional to develop, implement, and maintain training programs, documentation, and knowledge-sharing initiatives to enhance organizational efficiency and employee competency. The ideal candidate will design engaging training materials, ensure accurate and up-to-date documentation, and foster a culture of continuous learning and collaboration across teams. Responsibilities include creating instructional content, managing learning management systems, conducting training sessions, and evaluating program effectiveness. Proficiency in training development tools, strong communication skills, and a passion for knowledge dissemination are essential. Experience in instructional design or related fields is highly desirable.
Prepare comprehensive documentation, including FAQs, configuration guides, and on-demand support resources such as instructional videos and practical user guides, ensuring clarity and accessibility for all users.
Provide specialized training and weekly Q&A sessions tailored to users, encompassing comprehensive instruction for Insights-to-Action Country focal points—specifically Information Management Champions and IS Officers—in designated implementation countries.
Facilitate the development and delivery of pre-departure briefings for staff assigned to implementation countries as part of the IMS framework.
Enhance the capabilities of country focal points to maintain enduring ownership following the conclusion of the incubator phase.
Facilitating robust stakeholder engagement and orchestrating cross-functional alignment across multiple organizational domains are key responsibilities of this role. The successful candidate will adeptly build and nurture relationships with internal and external stakeholders to ensure cohesive project execution and strategic alignment. Additionally, this position demands exceptional coordination skills to streamline communication and synchronize efforts among diverse operational units, fostering a unified approach to achieving shared objectives.
Serve as a bridge between the I2A Project Team and IT focal points across Organizational Divisions (ODs), facilitating the evaluation of standardized workflows against OD-specific governance, configuration protocols, and operational constraints.
Collaborate with every organizational unit affected by the platform lifecycle, such as mission teams, Cells, and Headquarters departments, to ensure seamless communication throughout.
Assist in the development of feasibility assessments and decision documentation to guide the transition of I2A to either a large-scale implementation or a Business-As-Usual (BAU) solution beginning in 2027.
Ensure ongoing, clear communication with stakeholders to deliver timely updates, address concerns, and foster alignment.
Bachelor’s degree in Business Administration, Finance, Accounting, or a related field is required. Minimum of five years of progressive experience in financial management, budgeting, or accounting is necessary. Proficiency in financial software and ERP systems is essential. Strong analytical, problem-solving, and communication skills are crucial. Ability to manage multiple priorities and meet deadlines in a fast-paced environment is needed. Experience with financial reporting, forecasting, and strategic planning is preferred. Knowledge of GAAP and regulatory compliance is required.
Education
A tertiary qualification in computer sciences, information systems, engineering, or a closely related discipline is essential.
Desired:
Seeking professionals with ITIL 4 Foundation Certification to enhance service management capabilities. This credential demonstrates expertise in IT service lifecycle principles, including strategy, design, transition, operation, and continuous improvement. Candidates must possess a deep understanding of ITIL 4’s best practices to drive efficiency, align IT services with business objectives, and ensure optimal delivery of IT solutions. Proficiency in applying these frameworks to real-world scenarios is essential for success in this role.
Project management certification from recognized organizations such as PMP, PMI, or Hermès is required.
With a minimum of five years of hands-on experience in a related field, you bring a proven track record of delivering high-quality results under pressure. Your background includes expertise in [specific area, if mentioned], where you developed strong analytical and problem-solving skills. You have successfully managed projects from inception to completion, demonstrating leadership and adaptability in dynamic environments. Your proficiency in [specific tools, software, or methodologies] ensures efficiency and accuracy in your work. Additionally, you possess excellent communication abilities to collaborate effectively with cross-functional teams and stakeholders.
Essential:
We seek candidates with at least three to five years of hands-on experience in application management, configuration, deployment, and support roles.
Proven expertise in deploying and optimizing Atlassian Jira at an enterprise level, including workflow development, custom field configuration, permission scheme management, and automation implementation.
Seeking expertise in development encompassing web and mobile platforms, scripting proficiencies in languages such as Python and shell scripting, as well as experience in data management through SQL and reporting tools.
Desired:
Experienced in overseeing an application throughout its entire development lifecycle, including configuration, deployment, end-user assistance, and ongoing enhancement initiatives.
Skilled in leveraging diverse technologies across multiple roles, such as software development, technical leadership, and test management.
Skilled in utilizing Power BI for dashboard creation and dataset administration, as well as Microsoft Power Platform—including Power Apps and Power Automate—or alternative low-code platforms.
Proficiency in agile methodologies, design-thinking frameworks, and User Acceptance Testing methodologies is required.
Proficiency in operating within a global context is considered advantageous.
Proficient in multiple languages with strong written and verbal communication skills in at least two languages, including English and Spanish, to facilitate effective interaction with diverse teams and clients.
Fluent proficiency in both written and spoken English is a fundamental requirement for this position.
Proficiency in another operational language utilized by Médecins sans frontières, such as French or Arabic, would be viewed favorably.
Competencies
Technical Competencies
Demonstrated proficiency in a range of technical tools and methodologies relevant to the role, including advanced proficiency in data analysis, programming languages, and software applications. Capable of designing, developing, and implementing technical solutions to address complex business challenges. Experience with database management, system integration, and troubleshooting technical issues. Strong analytical skills to interpret technical data and translate insights into actionable strategies. Familiarity with industry-specific technologies and compliance standards. Ability to collaborate with cross-functional teams to ensure seamless integration and optimal performance of technical systems. Commitment to continuous learning to stay updated on emerging technologies and industry trends.
Proficient in foundational IT principles such as SaaS application architecture, identity and access management, integrations, and IT service management.
A strong command of Atlassian Jira administration is required, encompassing configuration adjustments, parameter optimization, and scripting capabilities—such as Jira Query Language (JQL), workflow automations, and REST API integrations.
Proven skill in clearly and accurately documenting business processes, workflows, and access models through thorough analysis.
Proficient knowledge of data quality, protection, and privacy principles as they pertain to operational data, along with diligent follow-up on recommendations, is required.
Proficiency in understanding the operational framework within which MSF operates—including site visits, advisory actions, and iterative follow-up processes—constitutes a valuable asset.
Demonstrates proficiency in key behavioral and general competencies essential for success in the role. Exhibits strong interpersonal skills, adaptability to changing environments, and a proactive approach to problem-solving. Maintains a commitment to continuous learning and professional development. Emphasizes reliability, ethical conduct, and effective collaboration within diverse teams. Prioritizes organizational goals while balancing individual responsibilities with team objectives.
We seek individuals who exhibit open-mindedness, demonstrating a willingness to explore new ideas and perspectives. This role requires embracing diverse viewpoints and adapting to changing circumstances with flexibility. Candidates should foster an inclusive environment where collaboration and innovation thrive, ensuring all voices are heard and valued. A commitment to continuous learning and growth is essential, as is the ability to challenge assumptions while remaining receptive to constructive feedback.
Demonstrates the ability to guide and inspire teams effectively, fostering collaboration and driving performance to achieve organizational goals.
We seek a collaborative professional who thrives in team environments to support cross-functional initiatives and foster strong working relationships. The ideal candidate will engage with colleagues, stakeholders, and leadership to drive projects forward with shared goals and mutual accountability. Responsibilities include facilitating communication, aligning priorities, and contributing to a culture of cooperation and innovation. Applicants must demonstrate strong interpersonal skills, adaptability, and a commitment to inclusive, productive teamwork. Experience in collaborative settings, whether through project management, group problem-solving, or stakeholder engagement, is essential for success in this role.
Rigorous
Demonstrates exceptional proficiency in collaborating within diverse cultural settings while upholding and promoting principles of diversity, gender equality, inclusivity, and non-discriminatory practices.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
3 - 5 years
