To deliver pre-sales technical assistance to clients as well as to sales, bid, and commercial teams, this role focuses on analyzing client requirements and developing fully optimized technical and commercial solutions from inception to completion. The position also involves verifying technical viability, assessing capacity and inventory constraints, and ensuring alignment with service level agreements, project timelines, and budgetary parameters.
Reporting to the Capacity Planning Manager is part of this role’s responsibilities.
Orchestrate the full spectrum of duties and responsibilities associated with this role, ensuring meticulous alignment with organizational objectives and operational standards. Execute primary functions with precision, including but not limited to strategic planning, cross-functional collaboration, and performance monitoring. Uphold accountability for results while fostering an environment of continuous improvement and innovation. Liaise with stakeholders to streamline processes, mitigate risks, and drive sustainable growth. Maintain adherence to established policies, protocols, and industry best practices to safeguard operational integrity and compliance.
Deliver technical pre-sales assistance to facilitate seamless sales and provisioning operations.
Craft innovative technical solutions while developing comprehensive internal and client-facing documentation to clearly convey complex technical concepts and processes.
Assess potential obstacles, concerns, and contractual complexities associated with proposed solutions, and implement effective mitigation strategies to address them.
Craft comprehensive technical product descriptions, design and document system architectures, and outline detailed functionality specifications.
To establish and execute standardized frameworks and methodologies for solution planning and design, ensuring alignment with organizational objectives and best practices.
Assist in the conception and execution of innovative product initiatives from inception to market launch, ensuring alignment with strategic objectives and customer needs. Contribute to market research, feasibility studies, and cross-functional collaboration to refine concepts, evaluate technical viability, and optimize product performance. Participate in prototyping, testing phases, and iterative improvements based on feedback and data insights. Work closely with design, engineering, and marketing teams to streamline development timelines and enhance product quality. Monitor industry trends and competitive landscapes to identify opportunities for differentiation and sustained growth.
Collaborate closely with cross-functional teams to develop tailored, high-impact solutions that prioritize technical proficiency, seamless fulfillment, robust assurance, and precise billing.
Streamline and enhance the effectiveness of solution development processes to drive greater productivity and project success.
Prepare ad hoc reports as required to support data-driven decision-making and operational needs.
Provide support in the creation of technical drawings and associated documentation.
Assist in auditing and maintaining accurate database records and information to ensure data integrity and compliance with organizational standards.
Diligently maintain and verify data accuracy within OSS/BSS systems to uphold their integrity and reliability.
Minimum requirements include a bachelor’s degree in a relevant field, such as engineering or computer science, along with at least three years of hands-on experience in a similar role. Candidates must demonstrate strong problem-solving abilities, exceptional communication skills, and proficiency in industry-specific tools and technologies. Familiarity with project management methodologies and the capacity to work collaboratively in team environments are also essential. Additionally, candidates should possess analytical thinking, attention to detail, and the ability to meet strict deadlines while maintaining high-quality deliverables.
A relevant four-year degree or its equivalent from an accredited institution is required.
Candidates should possess a minimum of [X] years of relevant professional experience, along with a proven track record in [specific skill or field]. Proficiency in [specific software, tool, or methodology] is essential, as is the ability to [specific task or responsibility]. Strong analytical, problem-solving, and communication skills are required to effectively collaborate within a team and drive project success. Familiarity with [industry-specific standard or regulation] is preferred but not mandatory. The ideal applicant will demonstrate adaptability, attention to detail, and a commitment to continuous learning in a dynamic work environment.
Professional Rewriting:
A minimum of eight years of hands-on technical experience within the telecommunications sector is required, including five years or more in a solutions’ architecture capacity or an equivalent leadership role.
Experienced professionals seeking to excel in service delivery, sales support, network infrastructure, or operations support roles are expected to demonstrate comprehensive expertise in these domains. Candidates must possess a thorough understanding of service delivery methodologies, sales support processes, network infrastructure components, and operations support frameworks.
Intermediate-level expertise in Transmission technologies, including DWDM, OTN, and SDH, is required. Familiarity with IP networking components such as peering, IP Transit, and Layer 2/3 services is also essential. Additionally, experience with Fiber, Colocation, and Subsea networks is necessary.
Possesses advanced expertise and hands-on experience with GIS systems, having successfully implemented and managed complex geospatial solutions in diverse operational environments.
Professionals with a demonstrated background in the end-to-end product and technology development lifecycle—spanning technical product development through fulfillment, quality assurance, and billing processes—are encouraged to apply. Familiarity with each phase of development, from initial design and prototyping to post-launch monitoring and revenue operations, is essential for success in this role.
Proficient in generating and evaluating solution alternatives to comprehensively assess all potential impacts and associated costs linked to the proposed solution.
Proven expertise in conveying ideas clearly and persuasively through both written and verbal channels, as demonstrated by a strong track record of achievements and professional experience.
Proficient in leveraging Microsoft Visio, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint to deliver high-quality documentation, visualizations, and presentations with precision and efficiency.
Proven ability to craft clear, compelling communications and deliver impactful presentations, ensuring complex project insights are distilled into accessible, actionable takeaways for stakeholders at every organizational level.
Capable of effectively organizing and prioritizing tasks, providing clear leadership, and resolving complex issues within a high-pressure setting.
Available to accommodate flexible working hours, including evenings and weekends, to ensure client needs are met effectively.
Seeking candidates with a demonstrated track record in the specified domain, possessing advanced proficiency in relevant tools and methodologies. Ideal applicants will exhibit strong problem-solving capabilities, exceptional attention to detail, and the ability to collaborate effectively within interdisciplinary teams. Prior experience in similar roles is highly desirable, along with a solid understanding of industry best practices and emerging trends. Strong written and verbal communication skills are essential to convey complex concepts clearly and engage stakeholders at all levels.
With a background in network engineering, particularly in the design and planning of Transmission or IP networks, you bring valuable hands-on experience to the role. Your expertise in these specialized areas positions you well to contribute effectively to network infrastructure development and optimization initiatives.
Demonstrates a strong history of successfully creating and implementing sophisticated, multifaceted solutions.
Individuals applying for this role should possess a comprehensive understanding of the competitive landscape, particularly in terms of product and service offerings within the connectivity solutions sector.
Attributes
Client-focused professional with a strong aptitude for cultivating meaningful relationships, excelling in collaborative environments to deliver exceptional service and foster long-term partnerships through consistent engagement and trust-building initiatives.
Integrity, honesty, and unwavering ethical standards are fundamental to our organization. We seek individuals who consistently demonstrate transparency, uphold moral principles, and maintain a strong commitment to doing what is right, even under pressure. A dedication to ethical behavior in all professional interactions is essential for success in this role.
Boundless energy, a strong sense of commitment, and adaptability are essential qualities for this role.
Personnel excellence, meticulous accuracy, and a strong commitment to detail are essential attributes for this role.
Collaborative professionals excel by leveraging teamwork and strategic partnerships to deliver outstanding outcomes.
Demonstrated proficiency in data analysis is essential, with the capability to compile and derive meaningful insights from diverse data sources.
Adept in conveying ideas clearly and confidently in English, with a strong interpersonal skill set cultivated through consistent engagement with diverse individuals.
Demonstrates exceptional proficiency in identifying and resolving network-related issues through systematic analysis and troubleshooting techniques.
Qualifications
BA/BSc/HND
Experience Required
8 years
