The position encompasses a comprehensive set of duties and responsibilities, requiring a blend of technical expertise and interpersonal skills. Candidates must possess a [specific degree or certification, if mentioned], along with [X years] of relevant experience in [industry/field]. Proficiency in [specific tools, software, or methodologies] is essential, as is the ability to [key responsibility or skill]. Additionally, the role demands strong problem-solving capabilities, adaptability in dynamic environments, and exceptional communication skills to collaborate effectively across teams. The ideal candidate will demonstrate a track record of [specific achievement or contribution] and a commitment to [relevant industry standard or value].
To optimize the performance of Merck clients, we will oversee daily, weekly, and monthly activities while executing strategic plans to align with customer expectations and achieve agreed-upon KPI targets, reinforcing our position as the preferred service provider to our clients. Additionally, we will lead, inspire, motivate, and develop the workforce, fostering an environment where DHL stands out as an exceptional workplace. Our responsibilities will also include ensuring the smooth and efficient operation of the site, maintaining strict adherence to safety protocols, and working within established guidelines to deliver defined outcomes for both the site and our valued customers.
As part of this position, the role encompasses a diverse array of key duties and responsibilities, which include performing essential tasks critical to operational success, ensuring adherence to established protocols and procedures, and contributing to the achievement of organizational objectives through diligent execution of assigned functions. The successful candidate will be expected to maintain high standards of professionalism, demonstrate exceptional attention to detail, and collaborate effectively with cross-functional teams to drive efficiency and innovation within the organization. Additionally, the individual will be responsible for identifying opportunities for process improvement, managing stakeholder relationships with integrity, and upholding compliance with relevant industry regulations and internal policies to foster a culture of accountability and excellence.
Actions aimed at mitigating or eliminating health and safety risks shall be implemented as part of standard operational procedures.
The team must consistently adhere to established Safety Standards and applicable guidelines to maintain compliance and operational integrity.
Develop and execute a Behavioral Based Safety (BBS) program on a daily basis to verify adherence to specified behaviors and processes.
Document any workplace incidents, conduct thorough investigations, and take appropriate action to address or escalate violations of safety regulations and procedures as needed.
Ensure adherence to all applicable regulatory and local legal requirements by implementing established procedures. Promptly communicate any potential risks, near misses, breakdowns, and accidents to your direct supervisors.
Convey all pertinent DPDHL policies to frontline employees and ensure their consistent application through regular oversight.
To safeguard personnel, DSC assets, and customer products within the designated area, implement the necessary security protocols and measures to ensure site protection.
Compliance with the DSC 6 Steps security framework is mandatory.
Conduct thorough assessments of pertinent security risks, and upon identification, implement appropriate mitigation measures. Where applicable, present proposed mitigation options to your line manager for approval.
Implement and oversee the enforcement of current processes, work instructions, standard operating procedures, and related documentation to ensure the attainment of established objectives.
Dedicated effort is required to enhance existing procedures, ensuring alignment with and achievement of established objectives.
Consistently revise the operational training schedule or framework in accordance with organizational needs.
Implement the Corrective and Preventive Action (CAPA) process, with a primary focus on addressing critical nonconformities, ensuring that identified actions are executed to eliminate recurrence and mitigate the associated costs of poor quality.
Collaborate with suppliers to meet organizational needs, evaluate their performance, and, when required, recommend enhancements to the line manager, subsequently executing the agreed-upon improvement strategies.
Ensure compliance with all customer specifications in accordance with established DPDHL policies and procedures.
Engage in customer, regulatory, and internal operational audits as needed, collaborating with the team to execute the agreed-upon action plan.
Respond to or escalate customer concerns while adhering to established protocols, and provide viable solutions to address their needs.
Management facilitates the implementation of ongoing enhancement initiatives to drive operational excellence.
To propose localized enhancements that positively impact your work or team, share these suggestions with your line manager to foster ongoing progress and operational excellence.
Support management in resource planning and administration by establishing and executing agreed procedures to evaluate performance, track absenteeism and sick leave, and resolve issues in alignment with established guidelines.
Process the anticipated workload through the RPM system, reconcile it with the resource plan, and address escalated issues promptly in accordance with established guidelines to guarantee sufficient resources are allocated to meet the projected volume.
Identify and elevate any discrepancies in training and qualifications, then address them through targeted interventions. Additionally, plan and deliver comprehensive induction and technical training programs to ensure the team’s proficiency and readiness.
Attends routine operational reviews and delivers consistent colleague updates through Performance Dialogue boards and scheduled briefings.
Ensures operational objectives are clearly articulated and understood by all relevant stakeholders.
Responsible for overseeing daily operations in alignment with management directives, the role involves delegating assignments, evaluating team performance, and providing guidance and assistance to staff as needed.
To establish structured avenues for employee input, develop and deploy feedback mechanisms such as Performance Dialogue boards, daily briefing sessions, and the Entrepreneurial Operating System (EOS) to facilitate meaningful engagement in site enhancement and growth initiatives.
Oversee infrastructure utilization and assess working environments to ensure compliance with established standards.
Monitor budget allocations and expenditures on a monthly basis within the designated area of accountability, ensuring fiscal discipline and resource optimization.
Facilitate the recruitment, performance evaluation, and disciplinary or exit procedures, offering well-informed recommendations throughout each stage.
Perform performance reviews and provide coaching for all direct reports, subsequently submitting performance ratings to management.
Executes site plans within the designated operational jurisdiction, ensuring adherence to established guidelines and objectives.
Monitor and evaluate the efficiency and effectiveness of personnel, machinery, and operational workflows, identifying critical areas where management interventions are necessary to drive enhancements.
Develops and maintains efficient reporting mechanisms to promptly identify and address performance shortfalls, implementing corrective measures as needed to enhance overall productivity and accountability.
Delivers detailed operational outcomes and performance metrics to stakeholders through clear, concise reports and presentations. Ensures transparency by summarizing key data trends, financial results, and efficiency indicators for leadership and cross-functional teams. Facilitates data-driven decision-making by providing actionable insights and highlighting areas for improvement or optimization.
Develop and execute the Site Development Plan by carrying out all designated actions for the specified area.
Engage actively in the Management Review Process to ensure organizational alignment and continuous improvement.
Implement the First-Choice tools and participate in ongoing improvement initiatives and troubleshooting efforts as assigned, taking full ownership of assigned tasks and ensuring timely delivery within the specified deadlines.
Engage in the yearly performance evaluation conducted via the First-Choice assessment tool.
Contribute to environmental initiatives and ongoing enhancement efforts to boost overall environmental performance and efficiency.
Facilitate employee involvement and communication in environmental enhancement initiatives, as well as First Choice and other designated continuous improvement programs.
Implement, lead, and mentor Coordinators in performing Gemma Walks and Performance Dialogues to pinpoint opportunities for enhancement. Address or escalate issues and opportunities in alignment with established guidelines. Execute approved modifications and revise standard operating procedures and training materials accordingly.
About you
Degree required in Business Management, Supply Chain Management, or Purchasing and Supply Management.
With a minimum of five years of hands-on experience in logistics, you bring a wealth of practical expertise to our team. Your background includes overseeing supply chain operations, managing transportation networks, and optimizing warehouse logistics to ensure seamless efficiency. You excel in coordinating with cross-functional teams, implementing cost-effective solutions, and maintaining compliance with industry regulations. Additionally, your problem-solving skills and strategic planning abilities enable you to navigate complex logistical challenges and drive continuous improvement across operations.
Accumulated one year of experience in financial oversight, budget development, and strategic allocation of resources.
Proficiency in Microsoft Office is required for this position. Candidates should have a strong command of Word, Excel, and PowerPoint, with the ability to create, edit, and format documents efficiently. Familiarity with advanced Excel functions, such as pivot tables and LOOKUP, is highly desirable, as is experience with data analysis and reporting. Strong organizational skills and attention to detail are essential for managing complex projects and ensuring accuracy in all deliverables.
Accommodation of varied shift schedules, including non-traditional or irregular workdays, is required.
Proven capacity to perform effectively in physically challenging conditions is essential.
Proficient in both spoken and written English and Kiswahili.
Qualifications
BA/BSc/HND
Experience Required
5 years
