Job Summary
This position serves as a liaison between IT and business functions, analyzing processes to identify needs and provide data-backed insights through reports and recommendations for executives and stakeholders. Responsibilities include conducting business analysis, designing enhancements, and defining system specifications in response to product modifications or key business initiatives.
Oversee and execute core responsibilities essential to the role, including managing key operational tasks, leading project initiatives, and ensuring adherence to organizational standards. Drive process improvements by identifying inefficiencies and implementing strategic solutions to enhance productivity and performance. Collaborate with cross-functional teams to align objectives, foster innovation, and achieve departmental goals. Maintain accountability for key performance metrics, tracking progress and delivering results within established timelines. Serve as a liaison between leadership and operational teams to facilitate clear communication and decision-making. Ensure compliance with industry regulations and internal policies while upholding the highest standards of professionalism and ethical conduct.
Ensure the integrity of deliverables by supervising the design process, establishing precise requirements, and conducting thorough testing to validate accuracy.
The process involves determining and subsequently ranking technical and functional requirements based on their importance and impact.
Conduct ongoing assessments of industry trends and organizational procedures, compiling detailed reports on operational control issues to be presented to senior and executive leadership on a consistent basis.
Maintain up-to-date expertise in product specifications, business operations, process workflows, and system guidelines to ensure accurate application.
Upholding the integrity and accuracy of the relationship model and the systems with which it interfaces remains a continuous responsibility.
Ensure robust financial audit and control measures for application systems to maintain compliance and safeguard data integrity.
To oversee the planning, organization, and coordination of business process reengineering and improvement initiatives, as well as management reviews within the organization.
Collaborate with various departments to assess business needs and translate them into functional and technical requirements for strategic initiatives.
Bachelor’s degree in a related field or equivalent practical experience is required. Proficiency in [specific software/tools] and strong analytical skills are essential. Experience with [specific industry/process] is preferred. Knowledge of [relevant regulations/standards] is a must. Excellent communication and teamwork abilities are critical. Problem-solving agility and adaptability to evolving challenges are highly valued. Familiarity with [specific methodologies] is advantageous.
A bachelor’s degree in Business, Information Technology, Economics, Banking, Strategic Management, or a closely related discipline is required for this position.
A Master’s degree in Business Administration or Information Technology would be highly beneficial.
A Certified Business Analyst with a Certified Project Manager credential, such as PMP or Prince2, will be considered a strong asset for this role.
Seeking a candidate with a proven history of hands-on experience in the respective field, demonstrating both technical proficiency and practical application. The ideal applicant will have successfully executed similar roles in past positions, showcasing adaptability and problem-solving skills.
With a minimum of four years of hands-on experience in business analysis, strategic implementation, and review processes, the ideal candidate will bring a robust background to the role.
Proficiency in financial services will be considered an asset.
Proven expertise in executing large-scale and intricate IT deployment initiatives.
Candidates with a background in IT, particularly in software development, network administration, or systems administration, will be viewed favorably.
We seek a candidate who excels in key competencies, demonstrating a strong aptitude for collaborative problem-solving and adaptable communication in fast-paced environments. The ideal professional must exhibit exceptional organizational skills, ensuring tasks are prioritized and executed efficiently while maintaining meticulous attention to detail. Proficiency in relevant software and tools is essential, as is the ability to analyze complex data to inform strategic decisions. Additionally, the role demands a proactive approach to continuous learning and professional growth, along with a commitment to fostering inclusive team dynamics and upholding ethical standards in all operations.
Demonstrates strong analytical thinking and effective problem-solving skills to address complex challenges.
Proficient communication abilities, both verbally and in writing, are essential for this role.
Demonstrates strong interpersonal and consultative capabilities, fostering collaborative relationships with stakeholders and clients to drive effective communication and problem resolution.
Facilitation skills involve guiding group discussions, workshops, or meetings to ensure productive outcomes while fostering collaboration and engagement. Strong facilitation requires the ability to listen actively, ask insightful questions, and manage group dynamics effectively. Candidates should demonstrate experience in leading diverse teams, resolving conflicts, and maintaining focus on objectives. Proficiency in techniques such as brainstorming, consensus-building, and time management is essential. Additionally, adaptability in adjusting approaches based on group needs and clear communication of goals and expectations are critical to success.
Detail-oriented professionals who consistently deliver precise and accurate work.
Highly developed organizational abilities are essential, with a focus on maintaining structured systems, efficiently managing schedules, and ensuring seamless workflow coordination.
Persuading and influencing stakeholders at all organizational levels to secure buy-in and support for initiatives is essential. Requires strong interpersonal skills, emotional intelligence, and the ability to articulate ideas clearly. Must demonstrate adaptability in dynamic environments and a results-driven mindset to drive consensus and alignment.
Proficiency in understanding organizational frameworks and corporate hierarchies is required. Candidates should be familiar with the composition and interrelationships of various business units, including departments, teams, and reporting structures. This includes an awareness of how different segments contribute to overall business operations and strategic goals.
Conducting stakeholder analysis involves identifying and evaluating individuals or groups with an interest in or influence over the outcome of a project or initiative. This process requires assessing their potential impact, needs, expectations, and influence to develop strategies for effective engagement and communication. Key responsibilities include mapping stakeholders, analyzing their influence and interest levels, and prioritizing them based on their relevance to the project’s objectives. Additionally, it involves developing tailored engagement plans to address their concerns, gain support, and mitigate potential risks to ensure successful project delivery.
Requirements engineering involves eliciting, analyzing, documenting, and validating stakeholder needs to ensure alignment between business objectives and system functionality. This role requires proficiency in gathering detailed requirements through interviews, workshops, and surveys, as well as the ability to model and prioritize these needs effectively. Strong communication skills are essential to bridge gaps between technical teams and non-technical stakeholders, while analytical thinking is necessary to identify inconsistencies, ambiguities, or conflicting priorities. Familiarity with industry standards, such as IEEE 830 or the Volar template, and tools like JIRA or Confluence, is typically expected. The ideal candidate will possess experience in Agile or Waterfall methodologies and the capacity to translate business processes into clear, actionable technical specifications.
A cost-benefit analysis evaluates the financial feasibility of a project or decision by comparing expected costs against anticipated benefits. This process involves quantifying both tangible and intangible factors to determine the overall value and viability. Key responsibilities include gathering and analyzing data, assessing risks, and projecting long-term outcomes to support informed decision-making. Strong analytical skills, proficiency in financial modeling, and the ability to interpret complex information are essential for this role.
Models and constructs detailed representations of business processes, systems, or workflows to analyze efficiency, identify bottlenecks, and optimize operations. Conducts thorough research to understand current processes, evaluates performance metrics, and proposes improvements to enhance productivity and reduce costs. Collaborates with stakeholders across departments to gather requirements, validate models, and ensure alignment with strategic objectives. Develops process maps, flowcharts, and documentation using specialized tools and methodologies, and presents findings to leadership to support data-driven decision-making. Requires proficiency in process modeling tools, strong analytical skills, and the ability to translate complex workflows into clear, actionable insights.
Proficient in networks, databases, and related technological systems, with strong foundational knowledge in these areas.
Entrepreneurial and commercially oriented professionals are sought, with a strong emphasis on innovative problem-solving and strategic business acumen. Individuals should demonstrate a keen ability to identify and capitalize on market opportunities while maintaining a results-driven mindset. Proficiency in financial analysis, risk assessment, and resource optimization is essential to drive sustainable growth and profitability.
Skilled at adjusting seamlessly to evolving circumstances and embracing new challenges with flexibility. Demonstrates the ability to modify approaches, strategies, or workflows as needed to meet dynamic requirements and achieve objectives efficiently. Quick to assess shifting priorities and implement necessary adjustments to maintain productivity and performance standards.
Should you fulfill the specified criteria, kindly submit your application along with an updated CV to hr@libertylife.co.ke by June 16, 2026, ensuring the job title is clearly indicated in the subject line. Liberty Kenya is committed to equal opportunity employment and strongly supports diversity in the workplace. Kindly note that only candidates selected for further consideration will be notified. The personal data provided will be utilized solely for recruitment purposes, in compliance with the privacy policy available on our website at https://www.liberty.co.ke.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
4 years
