About Tugende
Eugene leverages asset financing, cutting-edge technology, and a client-focused approach to empower entrepreneurs within the informal sector, significantly enhancing their economic potential. In addition to offering affordable asset financing solutions tailored for SMEs, Eugene’s foundational asset finance packages encompass medical and life insurance, professional development training, essential safety equipment, and digital credit profiles. By fostering economic growth among clients and establishing verifiable digital records of responsible financial behavior, we are cultivating a sustainable ecosystem designed to nurture and sustain the expansion of MSMEs.
Eugene addresses the credit disparity faced by small businesses across Africa by empowering informal entrepreneurs to secure income-generating assets, develop a traceable digital credit history, and unlock future expansion prospects through its innovative digital platform. Features of the platform encompass exclusive discounts, smartphone access, e-commerce capabilities, and flexible credit facilities. With a portfolio supporting over 70,000 clients and a workforce of several hundred employees, Eugene operates through 15 branches in Uganda and 8 in Kenya, delivering tailored financial solutions to entrepreneurs in both markets.
We are seeking a highly motivated individual to join our team in this pivotal role. The successful candidate will be responsible for [specific responsibility 1], [specific responsibility 2], and [specific responsibility 3]. Additionally, they will collaborate closely with cross-functional teams to achieve [specific goal or outcome]. The ideal candidate should possess [required skill 1], [required skill 2], and [required skill 3], along with [required experience or qualification]. Proficiency in [specific tool, software, or method] is essential, and strong [soft skill, e.g., communication or problem-solving] abilities are highly valued. This position offers the opportunity to contribute to meaningful projects while growing professionally within a dynamic environment.
The branch leader plays a pivotal role in guiding the branch team toward sustainable business expansion while strategically managing resources to maximize efficiency. As the primary representative of Eugene within the region, the branch leader serves as the central liaison between the company and the local business community, fostering strong relationships and ensuring seamless communication.
The ideal candidate will embody and champion Eugene’s Core Values, which include Integrity, Empathy, a Solutions-Oriented mindset, Teamwork, and a Commitment to Continuous Growth.
Oversee critical duties and responsibilities associated with this role, ensuring adherence to established protocols and organizational standards. Lead and execute tasks essential to operational efficiency, including strategic planning, team coordination, and performance monitoring. Collaborate with cross-functional departments to align objectives and drive cohesive project outcomes. Maintain meticulous records, analyze data for actionable insights, and report findings to stakeholders. Address challenges proactively, implement solutions to optimize workflow, and foster a productive work environment. Uphold compliance with industry regulations and internal policies while supporting continuous improvement initiatives.
Branch and Field Operations personnel are responsible for executing field-level tasks, ensuring adherence to corporate policies, and maintaining operational efficiency across assigned branches. They conduct regular inspections, verify compliance with regulatory standards, and resolve operational challenges to enhance productivity and customer satisfaction. Additionally, they collaborate with cross-functional teams to streamline processes, support branch initiatives, and contribute to overall organizational goals. Strong communication skills, attention to detail, and the ability to work in dynamic environments are essential for success in this role.
Overseeing all operational functions within the branch, including sales performance, customer engagement strategies, and administrative processes, is a key responsibility. This role involves ensuring seamless coordination and execution of daily activities across these critical areas.
Through strategic planning and execution, you will drive profitability and expand the portfolio while ensuring the prudent management of company resources and inventory, supported by meticulous record-keeping and routine audits.
Drive financial growth by identifying and capitalizing on revenue opportunities while fostering strategic partnerships that enhance market reach and profitability. Analyze market trends, customer behavior, and competitive landscapes to develop data-driven strategies that optimize pricing, product positioning, and promotional efforts. Collaborate with cross-functional teams, including sales, marketing, and product development, to align initiatives with overarching business objectives and ensure consistent performance improvements. Monitor key performance indicators (KPIs) to evaluate the effectiveness of revenue-generating activities and implement corrective measures as needed to sustain long-term financial success.
Spearhead the team in driving consistent and long-term revenue growth for the branch by fulfilling the following responsibilities:
Spearhead marketing initiatives aimed at enhancing the promotion of Eugene products, ensuring strategic alignment with brand objectives and market demands to maximize outreach and engagement.
The role involves distributing tasks and resources to drive lead generation, convert prospects into customers, and consistently oversee execution.
Promptly flag any obstacles hindering revenue streams and submit requests for assistance without delay.
Provide meticulous oversight of customer service operations and ensure the sales process operates with optimal efficiency.
Our role involves overseeing credit and risk management strategies to safeguard the organization’s financial health and ensure prudent lending practices. Key responsibilities include evaluating creditworthiness, mitigating potential risks, and implementing robust risk assessment frameworks. We analyze financial data, monitor market trends, and collaborate with stakeholders to make informed decisions that balance growth opportunities with risk exposure. The ideal candidate will possess strong analytical skills, proficiency in financial modeling, and a deep understanding of regulatory compliance to effectively manage credit risk and support strategic objectives.
Oversight of the complete credit lifecycle, encompassing origination, assessment, disbursement, and recovery processes.
Formulating strategies to uphold portfolio integrity and reduce non-performing loans, alongside performing market surveys to detect emerging risks and identify growth opportunities within the target market.
Delivering exceptional customer service is paramount to our organization’s success. We seek individuals with a strong commitment to customer satisfaction, exceptional communication skills, and the ability to resolve inquiries efficiently. Candidates must possess prior experience in customer-facing roles, a patient and empathetic demeanor, and proficiency in handling customer complaints with professionalism. Responsibilities include addressing customer concerns via phone, email, or chat, maintaining accurate records of interactions, and collaborating with cross-functional teams to enhance service quality. The ideal candidate will demonstrate adaptability in fast-paced environments and a proactive approach to identifying opportunities for service improvement.
Demonstrating a commitment to excellence, this role involves addressing escalated complaints with professionalism while fostering meaningful connections within the community.
Enhancing customer engagement by conducting regular on-site visits and implementing targeted service initiatives to elevate satisfaction, foster retention, and cultivate enduring brand loyalty.
Provide training to fellow team members, particularly the eld team, to ensure they deliver exceptional customer service to clients and resolve customer inquiries promptly.
Analyze the customer journey through active involvement in various customer interactions, including participation in classes, vetting visits, client calls and visits, impounding events, lease completion activities, and lease termination procedures.
Monitor the entire client lifecycle, beginning with onboarding, progressing through payment schedules, and culminating in the final issuance of logbooks.
Develops and maintains comprehensive budgets and financial forecasts to facilitate informed decision-making and strategic planning. Analyzes historical financial data, market trends, and operational metrics to project future performance and resource requirements. Ensures alignment between financial plans and organizational objectives while identifying potential risks and opportunities. Prepares detailed reports and presentations to communicate insights to stakeholders, supporting data-driven discussions and recommendations. Collaborates across departments to gather input, validate assumptions, and refine financial models for accuracy and relevance.
Responsible for supervising branch budgeting and financial projections, as well as actively managing the Branch Profit & Loss statement.
Overseeing resource utilization in relation to approved budgets and generating reports to track performance, while also constructing forecast models to anticipate demand and sales trends to inform operational planning.
Overseeing the assessment and enhancement of team performance metrics represents a key responsibility within this role, ensuring alignment with organizational objectives and fostering a culture of continuous improvement. This position requires the ability to analyze data trends, identify performance gaps, and develop targeted strategies to optimize productivity and efficiency across teams. Strong leadership skills are essential to motivate and guide team members, along with exceptional communication abilities to articulate goals, provide constructive feedback, and drive accountability. Experience in performance management systems, KPI tracking, and process optimization is highly valued, as is the capacity to collaborate with cross-functional stakeholders to implement sustainable improvements. Proficiency in data-driven decision-making and a commitment to fostering a high-performance work environment are critical for success in this position.
Establishing well-defined performance benchmarks and delivering targeted, growth-oriented feedback are essential to fostering a highly productive team dynamic.
Overseeing staff development initiatives, you will allocate resources effectively and address performance discrepancies in alignment with established company standards.
Duties include ensuring adherence to regulatory standards and maintaining accurate records while fulfilling reporting obligations. The role requires meticulous attention to detail, strong analytical skills, and proficiency in compliance frameworks. Responsibilities encompass monitoring changes in regulations, assessing their impact on operations, and implementing necessary adjustments to maintain full compliance. Additionally, the position involves preparing and submitting timely reports to governing bodies, internal stakeholders, and external auditors as mandated.
Ensuring full compliance with Eugene’s policies, standard operating procedures, and regulatory requirements, including Know Your Customer (KYC), Anti-Money Laundering (AML), and data protection mandates.
Compiling detailed daily and monthly performance reports for management, these reports will identify developing trends and provide updates on asset status.
With a focus on driving technological adoption and maintaining robust controls, the role involves identifying and implementing innovative solutions to enhance operational efficiency, ensuring compliance with regulatory standards, and mitigating risks associated with digital transformation. Key responsibilities include evaluating emerging technologies, establishing governance frameworks, and overseeing the integration of systems to align with organizational objectives. Additionally, the position requires monitoring technological advancements, assessing their potential impact, and optimizing processes to maximize productivity while maintaining strict adherence to security and data integrity protocols.
Facilitating the execution of corporate IT policies while driving the widespread adoption of digital solutions throughout the branch.
Ensuring precise documentation and secure archiving of all client agreements, coupled with the reinforcement of operational discipline via stringent internal controls.
The role involves overseeing the accurate and prompt management of asset leases, including obtaining essential documentation and guaranteeing the timely disbursement of assets.
We seek candidates with a proven track record and relevant expertise to excel in this role. The ideal applicant will bring substantial hands-on experience, ensuring they meet the essential qualifications and can thrive in the specified working environment. Strong analytical, communication, and problem-solving skills are required to handle the responsibilities effectively. Adaptability, attention to detail, and the ability to work under pressure are also critical for success in this position.
A bachelor’s degree in Business, Finance, Microfinance, Economics, or a related discipline is required.
A minimum of five years of professional experience within the financial services industry is required, with at least two to three years dedicated to a supervisory capacity or branch leadership position.
A dynamic position blending office-based tasks with regular field engagements, ensuring consistent client interactions.
Proven expertise in credit management, asset financing, portfolio expansion, and revenue generation.
A demonstrated commitment to high ethical standards, meticulous adherence to regulatory requirements, and a proactive approach to identifying and mitigating potential risks are essential.
Strong written and verbal communication skills, along with the ability to effectively engage with others and produce clear, concise reports.
Demonstrates resilience in high-pressure environments while consistently achieving established goals and balancing multiple competing priorities.
Analytical acumen and adept problem-solving skills are required for this role.
Proven expertise in Google Workspace applications and Customer Relationship Management platforms is essential.
A Class A2 motorcycle riding license is an essential prerequisite for this role.
Individuals who satisfy the outlined qualifications are encouraged to proceed by accessing the provided link to complete their application submission.
Qualifications
BA/BSc/HND
Experience Required
5 years
