Position Summary:
The incumbent will spearhead the expansion of MSME business at the designated branch by acquiring new customers, fostering long-term retention, and cultivating strong client relationships to effectively address their financial requirements.
Key responsibilities include managing day-to-day operations to ensure seamless workflow, overseeing project execution from initiation to completion, collaborating with cross-functional teams to align on goals and deliverables, monitoring performance metrics to identify areas for improvement, implementing strategic initiatives to enhance efficiency and productivity, ensuring compliance with company policies and industry regulations, and maintaining accurate records for auditing and reporting purposes.
Duties include overseeing business expansion initiatives and optimizing portfolio performance to drive sustainable growth. The role requires strategic planning, market analysis, and resource allocation to maximize returns across diverse business segments. Additionally, the position involves evaluating investment opportunities, monitoring portfolio health, and implementing performance improvement strategies. Strong analytical skills, financial acumen, and leadership capabilities are essential for success in this position.
Facilitate the expansion of MSME business by securing new lending and deposit opportunities from both new and existing clients.
Cultivate and sustain robust advisory partnerships to secure high-value clients while providing customized financial strategies that drive profitability.
Develop and oversee the MSME portfolio by identifying growth opportunities while maintaining profitability and operational excellence.
Enhance customer engagement by maintaining consistent interactions, organizing structured meetings, maintaining precise records, and promoting the cross-selling of bank products.
Identify emerging business prospects and strategic alliances, and deliver market intelligence and actionable feedback to enhance product development and strategic initiatives.
Seasoned professionals in credit management are responsible for evaluating and mitigating financial risks associated with extending credit to customers or clients. This role involves meticulously assessing creditworthiness through comprehensive financial analysis, including reviewing credit reports, financial statements, and payment histories. Duties encompass setting and enforcing credit limits, monitoring outstanding balances, and managing collections to ensure timely payments. Additionally, credit managers play a crucial role in collaborating with sales and operations teams to balance risk exposure with business growth objectives, often implementing strategies to optimize credit terms and enhance customer relationships. Strong analytical skills, proficiency in financial software, and a deep understanding of regulatory compliance are essential for success in this position.
Responsibilities include evaluating loan applications by analyzing customer requirements, conducting financial assessments, and performing due diligence—such as on-site visits and reference verifications—to ensure compliance and mitigate risk.
Conduct thorough evaluations of applications and deliver well-founded recommendations for approval, maintaining meticulous attention to completeness and accuracy in documentation.
Monitor loan progress, relay decisions to customers, and collaborate with relevant parties to satisfy all prerequisites for fund disbursement.
We are seeking a dedicated professional to manage and enhance customer interactions, ensuring satisfaction and loyalty. Your primary responsibility will involve addressing inquiries, resolving issues promptly, and providing exceptional service to maintain a positive brand image. Additionally, you will collaborate with cross-functional teams to identify trends, improve processes, and implement solutions that elevate the overall customer experience. Strong communication skills, problem-solving abilities, and a customer-centric mindset are essential for this role.
Build and sustain robust customer relationships through strategic promotion of bank offerings, effective cross-selling techniques, and prompt resolution of inquiries and complaints in alignment with established service standards.
Maintain the highest standards of customer confidentiality by working closely with both branch and head office teams to ensure a seamless and consistently positive customer experience.
We ensure adherence to all applicable laws, regulations, and internal policies through meticulous monitoring, thorough audits, and proactive risk management strategies. This role demands a keen eye for detail, strong analytical skills, and the ability to interpret complex legal frameworks. Key responsibilities include conducting regular assessments, maintaining comprehensive documentation, and providing clear guidance to stakeholders to mitigate compliance risks. Collaboration with cross-functional teams is essential to foster a culture of integrity and accountability throughout the organization. Candidates must possess relevant experience in compliance, a thorough understanding of regulatory requirements, and exceptional communication abilities to effectively convey compliance expectations and policies.
Verify adherence to all regulatory standards, internal bank policies, established risk frameworks, and operational protocols—including Know Your Customer (KYC) and anti-money laundering (AML) requirements.
Oversee risk management processes and verify the thoroughness and precision of customer documentation, while simultaneously supporting the day-to-day operational needs of the branch.
Assist Branch Management in executing daily branch operations in strict adherence to established Bank Policies and Procedures.
Enhance organizational performance by delivering comprehensive reports, maintaining up-to-date market insights, collaborating effectively on marketing projects, and
Perform any supplementary tasks delegated by senior leadership as needed, ensuring alignment with organizational objectives and operational priorities.
Qualifications, Skills, and Experience Required:
Applicants must possess a Bachelor’s degree or higher in a relevant field, or an equivalent combination of education and professional experience. Proficiency in industry-standard software and tools is essential, along with strong analytical and problem-solving capabilities. Previous experience in a similar role or industry is preferred, with demonstrated expertise in project management or leadership roles considered advantageous. Excellent communication skills, both written and verbal, are required to effectively collaborate with teams and stakeholders. Familiarity with compliance standards, regulatory requirements, and best practices in the field is also necessary. Candidates should exhibit adaptability, attention to detail, and a commitment to continuous learning and professional development.
A recognized institution must confer a Bachelor’s degree in business, finance, or a closely related academic discipline.
With over two years of hands-on experience in a sales capacity within a financial institution, you bring a proven track record of driving revenue and cultivating client relationships.
Requires a solid understanding of banking laws, regulations, and operational procedures.
Proficiency in risk management and compliance frameworks is required.
Highly analytical professionals with the capacity to question conventional approaches through evidence-based reasoning and measurable outcomes are sought. This role requires the ability to evaluate established practices and drive improvements by leveraging data-driven insights and assessing tangible impacts.
Demonstrated skill in fostering alignment and securing buy-in from diverse stakeholders throughout all NBK departments.
If you meet the outlined qualifications, kindly complete the designated application form titled *APPLICATION FOR BUSINESS BANKER*, attach your updated CV and a cover letter, and submit them via email to recruitment@nationalbank.co.ke by Thursday, 18th June 2026. Ensure your email subject line clearly states the job title and reference number (NBK/RET/30/2026).
Qualifications
BA/BSc/HND
Experience Required
2 years
