Job Purpose
The incumbent will greet customers warmly, acquire in-depth knowledge of product features, promote sales of merchandise, organize and refresh displays, and offer attentive service to ensure a seamless and enjoyable shopping experience for every patron.
We are seeking a highly motivated individual to join our team, responsible for executing a range of duties with precision and accountability. The role demands a proactive approach to managing tasks, ensuring timely completion while maintaining high standards of quality. Key responsibilities include overseeing projects, coordinating with cross-functional teams, and adhering to established policies and procedures. Additionally, the ideal candidate will demonstrate strong problem-solving skills, adaptability, and a commitment to continuous improvement in all aspects of their work. Proficiency in relevant tools and technologies, as well as effective communication and organizational abilities, are essential for success in this position.
Maintain a consistent physical presence on the sales floor and provide assistance to customers in finding desired merchandise.
Guide clients through the entire product range while delivering comprehensive, detailed information about each offering.
When inventory is not available on the sales floor, provide recommendations on which merchandise should be sourced from the warehouse or store for delivery to fulfill customer requests.
Record client information accurately on the electronic warranty documentation.
Direct customers to the designated testing area, providing a product demonstration and verifying that all tested items meet their specified requirements.
Close sales with minimal discounting while facilitating a seamless check-out process, ensuring smooth dispatch or arranging timely delivery by gathering and compiling accurate client details.
Collect and deliver customer feedback following the completion of each sale to ensure satisfaction and identify areas for improvement.
Communicate details regarding available offers to customers in a clear and concise manner.
Educate customers regarding available purchasing incentives to enhance their buying experience.
Tasked with driving business expansion by actively seeking out and cultivating new client relationships, as well as promoting and securing sales of company products to prospective customers.
Conduct ongoing monitoring to identify and analyze competitor pricing, and perform routine audits to detect any fluctuations in pricing.
Ensure seamless collaboration with the delivery team to guarantee punctual product deliveries.
Ensure the allocated department section is consistently maintained at full stock levels and systematically organized within the sales area to uphold visual merchandising standards and facilitate customer accessibility.
Your responsibilities include monitoring inventory levels and replenishing stock from storage when it reaches the predetermined reorder threshold to maintain optimal supply levels.
Ensure merchandise remains consistently free of dust through thorough supervision.
To ensure accurate placement of price tags and feature cards on the corresponding products.
Daily verification of stock levels for the designated impulse product category is required.
Maintain stringent housekeeping standards and ensure all products are accurately priced and equipped with complete feature cards and sale tags.
Communicate all products identified as defective during the inspection process to the relevant managers and coordinate their transfer to the store team for further handling.
Ensure that all stocks within your custody are balanced on a monthly basis.
Qualification
A diploma or its equivalent in Sales, Marketing, or Customer Care is required.
Having prior sales training or relevant experience within a retail setting would be advantageous.
Seeking a candidate with a proven track record and hands-on experience in the field. The ideal applicant will possess relevant expertise and a deep understanding of industry-specific practices. Familiarity with key processes, tools, and methodologies is essential for success in this role. Prior engagement in similar environments or projects will be highly advantageous.
With a minimum of two years of demonstrated experience in a sales capacity—ideally within the electronics and home appliances sectors—you will bring a proven track record of success to this role.
A friendly demeanor and an engaging, pleasant personality are essential requirements for this role.
The position demands a high level of physical fitness, as candidates will spend the majority of their time on their feet and may need to transport substantial quantities of stock.
Must possess keen visual perception to accurately assess the precision, cleanliness, and completeness of assigned tasks while ensuring a secure environment for both themselves and guests.
Able to collaborate effectively and quickly grasp customer preferences through concise dialogue. Professionals in this role demonstrate strong persuasive skills and consistently project a positive, influential demeanor when engaging with clients.
A strong emphasis should be placed on organizational skills and meticulous attention to detail.
Proficiency in fundamental inventory management principles is required.
Should demonstrate a polished and professional demeanor with clear, confident communication skills.
Must demonstrate the ability to perform effectively in high-pressure environments.
Key Skills: Proven expertise in [specific skills, e.g., project management, data analysis, or software development], along with strong problem-solving abilities. Demonstrated proficiency in [relevant tools or methodologies, e.g., Agile, SQL, or Adobe Creative Suite]. Excellent communication and teamwork skills to collaborate effectively with cross-functional teams. Ability to prioritize tasks and manage multiple deadlines in a fast-paced environment. A commitment to continuous learning and adaptability to evolving industry trends.
Proven ability to effectively engage clients and close sales transactions is essential.
Exceptional ability to negotiate effectively and influence stakeholders is essential.
Exceptional abilities in fostering and maintaining professional relationships, coupled with strong communication and collaboration skills, are essential.
Collaboration and teamwork play pivotal roles in this position. The successful candidate must demonstrate the ability to work effectively in team-oriented environments. Responsibilities include actively participating in group projects, fostering open communication, and leveraging collective strengths to achieve shared objectives. The ideal applicant thrives in environments that encourage cooperation, problem-solving, and mutual support among team members.
To qualify for this position, candidates must meet the following requirements: a bachelor’s degree in a relevant field, such as business administration, finance, or accounting, along with a minimum of three years of professional experience in a related role. Proficiency in Microsoft Office Suite, particularly Excel, is essential, and familiarity with industry-specific software or ERP systems is strongly preferred. Strong analytical, problem-solving, and communication skills are necessary, as the role involves collaborating with cross-functional teams and presenting data-driven insights. Additionally, candidates should demonstrate a commitment to continuous learning and adaptability to evolving business needs.
go to method of application
Qualified and motivated candidates are encouraged to submit their CVs to careers@hotpoint.co.ke, ensuring the position title is included in the email subject line.
Qualifications
Diploma
Experience Required
2 years
