Kenya Tea Packers Ltd (KET EPA), our valued client, stands as the foremost tea blending, packaging, and distribution enterprise in Kenya and abroad, with a distinguished 47-year heritage. Renowned for its forward-thinking approach, KET EPA delivers tailored branding solutions and contract packaging services, supported by an extensive and high-quality product range exceeding 50 variants. This diverse portfolio encompasses black tea, flavored tea, green tea, purple tea, white tea, orthodox tea, herbal infusions, and bottled water. To sustain its expansion and strategic momentum, KET EPA is now seeking to appoint exceptional, proactive, and highly skilled professionals to fill the following role:
To accomplish the strategic objectives of this role, the position is designed to deliver measurable contributions aligned with organizational goals. This involves executing core responsibilities that drive operational excellence, fostering innovation, and ensuring sustainable performance. The ideal candidate will possess a unique blend of expertise, adaptability, and leadership, enabling them to navigate challenges and capitalize on opportunities. Key requirements include proficiency in relevant technical skills, a track record of achieving results, and the ability to collaborate effectively across diverse teams. Additionally, the role demands strong problem-solving capabilities, excellent communication skills, and a commitment to continuous professional development.
The ICT Assistant – Network Administration, reporting to the Head of ICT, evaluates information risk and coordinates the remediation of IT security and risk vulnerabilities throughout Kenya Tea Packers. This role collaborates with the Database Administrator, Business Intelligence, and Reporting teams to provide ICT system support. Additionally, the position ensures secure network connectivity within all Keep offices while maintaining the integrity and security of the company’s systems.
Oversee the primary functions and obligations associated with the role. Ensure all assigned tasks are executed efficiently and in accordance with established guidelines. Collaborate with cross-functional teams to achieve organizational objectives. Maintain accurate records of activities, progress, and outcomes. Address any discrepancies or issues promptly to uphold operational standards. Provide regular updates to management regarding performance metrics and key developments. Support team members in completing their responsibilities while fostering a productive work environment. Assist in the implementation of policies and procedures to enhance overall efficiency. Monitor workflows to identify opportunities for improvement and implement corrective measures as needed.
Evaluates connectivity key performance indicators, including availability, utilization, throughput, and latency, to ensure optimal network performance. Additionally, oversees the selection, installation, configuration, and testing of ICT equipment.
Oversee and administer all communications while addressing networking issues by proactively implementing preventive measures for the IT Network, systems, and software applications.
Present detailed findings and recommendations regarding identified vulnerabilities to the Head of ICT for implementation of corrective measures.
Conduct comprehensive vulnerability assessments utilizing established IT security tools and methodologies to identify and document any IT security or risk exposures present within the network infrastructure, systems, and software applications.
Establishes network specifications through collaboration with users, evaluating workflow, access, information, and security requirements, and then developing router administration, which encompasses interface configuration and routing protocols.
Maintains network performance through proactive monitoring and analysis, as well as performance optimization; identifies and resolves network issues; escalates unresolved problems to external vendors for further assistance.
Secures the network infrastructure by establishing and enforcing access protocols, continuously monitoring network activities, and implementing robust control measures. Additionally, evaluates system performance and ensures all documentation remains current and accurate.
The Head of Enhance will periodically evaluate firewall rules, configurations, and logs in collaboration with the Head of Cyber Defense and Security. This role involves establishing access privileges, control structures, and resource allocations to strengthen overall cyber defense measures.
Provide support to the ICT Manager in evaluating and proposing enhancements to all ICT policies, including the Disaster Recovery Plan, the Company’s Technology Infrastructure and Systems Strategy, and the Business Continuity Planning Standard Operating Procedures.
Maintain and update the ICT support helpdesk system while ensuring the delivery of prompt, reliable, and ongoing assistance to all users of information and telecommunication systems.
Offer fundamental instruction and assistance with network access and software application utilization, while collaborating with the ICT Manager to keep all information system documentation current and accurate.
Collaborate with vendor support representatives to assess and revise Service Level Agreements (SLAs), while addressing technical issues impacting end-user hardware, software, and network infrastructure, including MPLS, SD-WAN, and internet connectivity.
Ensure that all PCs, laptops, and servers within the domain/network operate with licensed and up-to-date operating systems and the latest versions of endpoint security software.
Ensure seamless interconnection of all computers with a variety of systems, including validation systems, file servers, email servers, application servers, and administrative systems.
Collaborate with the Head of ICT to develop the annual ICT training capital expenditure (CAPEX) and operational expenditure (OPEX) budgets.
Execute any additional responsibilities delegated by the Systems Administrator or the Head of ICT as required.
Key Result Areas:
The position encompasses a range of key responsibilities, which include the following:
Design, implement, and maintain robust network infrastructure, security frameworks, and technical support systems.
Professionals will conduct penetration testing and vulnerability assessments to evaluate the security posture of information systems, identifying potential weaknesses and threats. These evaluations will involve systematic testing methods to uncover vulnerabilities that could be exploited by malicious actors.
Managing the day-to-day activities of threat and vulnerability
Deliver technical assistance to end users, addressing their inquiries and resolving system-related issues efficiently.
Develop comprehensive strategies for deploying new hardware and software solutions while overseeing the integration process. Facilitate the timely execution of firmware updates and application upgrades to ensure optimal system performance and security compliance.
Collaborate with external vendors to address and resolve issues pertaining to software malfunctions and hardware failures.
We are seeking an individual who demonstrates exceptional proficiency in core competencies, including strong analytical abilities, effective communication skills, and a proven track record in problem-solving. The ideal candidate will possess a minimum of five years of relevant experience in the field, coupled with a deep understanding of industry best practices and emerging trends. Responsibilities will include collaborating with cross-functional teams, driving strategic initiatives, and ensuring alignment with organizational goals. Additionally, the role demands adaptability, leadership capabilities, and the capacity to mentor junior team members. Proficiency in industry-standard tools and technologies is required, along with a commitment to continuous professional development.
A strong grasp of computer hardware and its integration with computing systems and databases is essential, along with a deep understanding of the capabilities and limitations inherent to different hardware configurations.
Individuals should possess a solid understanding of network connectivity principles, integration methodologies, and established communication protocols.
Proficient in software development principles, methodologies, and established standards.
Operating and database systems involve installing, upgrading, and maintaining operating systems and databases, as well as distributing and updating software packages. Additionally, the role requires performance monitoring and tuning to optimize both operating systems and databases for efficiency.
Proficient in leveraging diverse technological expertise to develop practical and impactful solutions.
Aptitude for conveying intricate technical information in a clear and comprehensible manner is essential.
Organizational skills: Proficiency in structuring tasks and responsibilities while maintaining a clear focus on priorities.
Required Skills and Qualifications:
Proficiency in relevant technical or industry-specific competencies is essential. Candidates must demonstrate expertise in key areas pertinent to the position. Familiarity with applicable software, tools, or methodologies is required. Strong problem-solving abilities and analytical thinking are necessary for success in this role. Effective communication and collaboration skills are also imperative to work within a team environment. Prior experience in a similar capacity is often preferred.
The candidate is required to have the following qualifications, skills, and expertise to successfully fulfill the responsibilities of this role.
A Bachelor’s degree in Computer Science or Information Technology is required.
A minimum of two years of hands-on experience in network administration is required.
Network & Security Certification: Candidates must possess either a CCNA or CEA certification to qualify for this role.
Hands-on expertise in executing network installations and performing configurations is essential. Proven ability to implement and manage network infrastructure is required.
We possess strong proficiency in networking technologies and architectures, including LAN, WAN, and cloud-based solutions. This role requires comprehensive expertise in configuring, maintaining, and troubleshooting network infrastructure, along with in-depth familiarity with protocols such as TCP/IP, DNS, DHCP, and VPN. Candidates must demonstrate experience with firewalls, load balancers, and network security measures, as well as proficiency in network monitoring tools and performance optimization. Strong analytical and problem-solving skills are essential to diagnose and resolve complex network issues efficiently. Additionally, the ability to design scalable and resilient network solutions is highly desirable.
Proven expertise in router installation, configuration, and troubleshooting is required.
Interested and suitably qualified applicants are encouraged to submit their application, which must include a Motivation Letter specifying the position applied for along with current and expected remuneration, a Curriculum Vitae, and the names and contact details of three professional referees. Applications should be directed to: [Client’s Name] is an Equal Opportunity Employer. The deadline for submissions is Wednesday, June 10, 2026. Only applicants selected for further consideration will receive a response. Please send your complete application to jobshag@hcsaffiliatesgroup.com, ensuring the position title is included in the subject line of the email.
Qualifications
BA/BSc/HND
Experience Required
2 years
