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Home Jobs Meru Menu Branch Leadership and Operations Manager

Menu Branch Leadership and Operations Manager

Africa Merchant Assurance Company Limited  · Insurance

Full Time Meru
Meru
Deadline: 7 June 2026
Posted June 8, 2026

The successful candidate will spearhead revenue expansion initiatives, assemble and lead a high-performing sales team, and ensure outstanding client satisfaction. This pivotal leadership position offers significant visibility and directly influences both the company’s financial performance and overall success.

Oversee a comprehensive range of duties encompassing strategic planning, team leadership, and operational execution to drive organizational success. Facilitate cross-functional collaboration, ensuring alignment with company objectives and fostering a culture of accountability and innovation. Develop and implement policies, procedures, and performance metrics to optimize workflow efficiency and enhance productivity. Monitor key performance indicators (KPIs) and provide data-driven insights to senior leadership for informed decision-making. Lead initiatives to improve customer satisfaction, employee engagement, and overall business growth. Serve as a primary liaison between departments, stakeholders, and executive leadership to streamline communication and resolve complex challenges.

Exceed branch sales targets consistently, with particular emphasis on driving growth in Non-Motor insurance product lines.

Recruit, onboard, and supervise Unit Managers, Marketing Sales Executives, Independent Agents, Bancassurance Executives, Brokers, and support staff to cultivate and sustain a high-performing team.

Develop and execute corporate strategies, marketing campaigns, and business development initiatives tailored to the specific needs of each branch.

Spearhead initiatives aimed at acquiring new customers, fostering long-term retention, and ensuring exceptional satisfaction levels.

Minimum qualifications include a Bachelor’s degree in a relevant field or equivalent practical experience. Proficiency in core technical skills pertinent to the role is essential, along with at least two years of hands-on experience in a similar position. Strong problem-solving abilities and the capacity to work both independently and collaboratively within a team are required. Excellent communication skills, both written and verbal, are necessary to articulate ideas clearly and engage effectively with stakeholders. Familiarity with industry-standard tools and methodologies is also expected. Candidates must demonstrate adaptability to evolving project demands and a commitment to continuous learning. The ability to manage multiple priorities and meet deadlines in a fast-paced environment is critical.

A Bachelor’s degree in Business, Marketing, Insurance, or a closely related discipline is required, with an insurance-related diploma (e.g., INK or CII) being a valuable asset.

With a minimum of three years of hands-on experience in branch operations, candidates should bring a proven track record of managing and optimizing daily operational activities within a branch setting.

Experienced in consistently achieving sales targets and providing strong leadership to teams.

Interested candidates are invited to submit their application, including a comprehensive CV and a statement of interest, via email to jobs@amaco.co.ke.

Applications must be submitted by June 7, 2026.

Qualifications

BA/BSc/HND , Diploma

Experience Required

3 years

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