The incumbent will be responsible for executing a range of duties, including overseeing daily operations, managing project timelines, and ensuring adherence to company policies. Additionally, they must coordinate with cross-functional teams to facilitate seamless communication and collaboration, identifying opportunities to enhance efficiency and productivity. The role demands meticulous attention to detail, strong organizational skills, and the ability to prioritize tasks effectively in a fast-paced environment. Proficiency in relevant software tools and a commitment to maintaining high standards of accuracy and professionalism are essential requirements for success in this position.
Do you possess strong expertise in overseeing Atlassian product suites?
Do you possess the ability to evaluate user-reported issues, develop practical solutions, and implement automation to enhance workflow efficiency?
Are you capable of spearheading the implementation of Jira Atlassian spaces, guaranteeing comprehensive functional coverage and adherence to deadlines?
Do you excel at facilitating seamless communication and fostering collaboration among stakeholders and departments while thriving in a team-oriented environment?
Do you possess the ability to establish deployment strategies, assign necessary resources, oversee project execution, and guarantee adherence to established standards?
Are you skilled at creating concise, well-structured documentation and reports that enhance traceability and support data-driven decision-making?
We oversee the entire lifecycle of software applications, from initial conception through development, deployment, and ongoing maintenance. This role requires expertise in managing application requirements, coordinating cross-functional teams, and ensuring seamless integration with existing systems. Key responsibilities include defining project scope, prioritizing features, monitoring performance, and implementing continuous improvements. Strong proficiency in ALM tools, agile methodologies, and stakeholder communication is essential. You will also drive efficiency in development workflows while maintaining high standards of quality and compliance.
Oversee the full lifecycle of the I2A platform—comprising a Jira-based MVP, Power BI dashboards, custom SharePoint portals tailored to specific countries, and low-code components—throughout the incubator phase, with a focus on maintaining optimal availability, performance, and quality standards.
Configure and tailor Jira projects, workflows, custom fields, and access control mechanisms, including segregation rules, across three distinct operational environments: HQ-to-Country (OCG), Coordination-to-Project, and HQ-to-HQ recommendations. Additionally, manage configurations for OCP and CBA prototype tenants to ensure alignment with organizational processes and security protocols.
Establish and oversee country-specific Jira environments tailored to designated implementation countries, ensuring seamless data migration of recommendations, visit reports, and Terms of Reference for Q3 and Q4 2026.
Maintain Power BI dashboards and SharePoint portals utilized by Project Teams, Cells, and HQ stakeholders, ensuring the reliability of data refreshes and maintaining data accuracy.
If the analysis of deployment resistance indicates the need to proceed, you will collaborate on the design and evaluation of the streamlined alternative MVP prototype in the fourth quarter of 2026.
Support & Maintenance
Offer Tier 1 and Tier 2 functional and technical assistance to end users, including Country Teams, Heads of Mission, Coordinators, Project Teams, Flying / MID / MST staff, Advisors, IMS cohorts, and HQ referents, by evaluating reported incidents and recommending practical solutions.
Collaborate closely with designated DSI teams within OCG to provide Tier 3 support, execute change implementations, and ensure seamless integration with wider MSF systems.
Engage actively with the Senior Project Manager to provide strategic input on interactions with Atlassian and other external service providers, fostering seamless collaboration in areas such as configuration adjustments, license administration, and resolution of technical challenges.
Suggest and execute enhancements to processes or configurations based on insights uncovered through problem-management analysis.
We are seeking a seasoned professional to oversee the entire lifecycle of product development and deployment, ensuring seamless execution from conception to market release. The ideal candidate will manage cross-functional teams, coordinate schedules, mitigate risks, and ensure adherence to project timelines and budget constraints. Responsibilities include defining product requirements, conducting market analysis, prioritizing features, and facilitating smooth transitions between development, testing, and production phases. Strong leadership, analytical, and communication skills are essential, along with proficiency in agile methodologies and project management tools.
Partner with the Project Manager to evaluate and rank new features, enhancements, and user scenarios, incorporating high-quality recommendations from audits and evaluations.
Draft comprehensive requests for change (RFCs), meticulously documented bug reports, and detailed user stories to facilitate seamless progression in feature development.
Coordinate UAT scenarios and environments in collaboration with key stakeholders, prioritizing high-volume departments including Medical and Logistics to ensure comprehensive evaluation.
Facilitate the organization and execution of releases in strict adherence to established quality standards, including functional coverage, budgetary constraints, and project timelines.
Develop a streamlined, automated system to generate role-based recommendations reports for IMS onboarding, ensuring optimal integration with the OD’s ecosystem, which may include platforms such as Workday, Dynamics, SAP Success Factors, or others.
We develop and deliver comprehensive training programs, create detailed documentation, and facilitate knowledge-sharing initiatives to ensure organizational learning and operational excellence. This involves designing instructional materials, maintaining up-to-date resources, and fostering a culture of continuous improvement through structured educational opportunities and collaborative learning experiences.
Develop and sustain comprehensive documentation, including FAQs, configuration guides, and on-demand support resources such as “how-to” videos and practical user guides.
You will conduct specialized training sessions and weekly Q&A forums for users, with a particular focus on providing comprehensive instruction to Insights-to-Action Country focal points—including Information Management Champions and IS Officers—across implementation countries.
Provide input for IMS pre-departure briefings designed for staff being deployed to implementation countries.
Develop the competencies of country focal points to guarantee enduring accountability and commitment following the conclusion of the incubator phase.
We collaborate closely with stakeholders across various organizational divisions to ensure seamless coordination of multiple operational domains. This role involves aligning diverse teams, facilitating cross-functional communication, and driving collective efforts to achieve shared strategic objectives. Key responsibilities include mediating between departments, resolving interdepartmental conflicts, and fostering a unified approach to project execution. The ideal candidate will possess strong interpersonal skills, the ability to influence without direct authority, and a track record of managing complex, multi-team initiatives.
Serving as the intermediary between the I2A Project Team and IT focal points across various organizational divisions, you will facilitate evaluations of shared workflows in comparison to division-specific governance structures, configurations, and limitations.
Liaise with all organizational units affected throughout the platform lifecycle, such as mission teams, Cells, and headquarters departments.
Facilitate the development of feasibility assessments and decision documentation to guide the transition of I2A to either a large-scale implementation or a business-as-usual solution starting in 2027.
Deliver clear, ongoing updates to stakeholders to foster transparency and promptly address any concerns, ensuring all parties remain aligned throughout the process.
Qualifications
Educational attainment is a fundamental requirement for this position. Candidates must possess a minimum of a bachelor’s degree in a relevant field, with advanced degrees preferred. Applicants should demonstrate a strong academic background and a commitment to continuous learning. Professional certifications or specialized training relevant to the role are also advantageous.
A tertiary qualification in computer science, information systems, engineering, or a closely aligned discipline is required.
Desired:
ITIL 4 Foundation Certification is required for this role.
Certification in project management, specifically PMP, PMI, or Hermès credentials, is required.
In addition to a strong educational background, applicants must possess relevant work experience in the desired field. Candidates should demonstrate a track record of success in similar roles, showcasing their ability to meet key responsibilities and deliver measurable results. Familiarity with industry-specific tools, methodologies, and best practices is highly preferred. The ideal candidate will have a proven ability to adapt to evolving challenges and contribute effectively within a fast-paced environment. Prior experience in collaborative settings, whether through team projects or cross-functional initiatives, is essential to excel in this position.
Essential:
Experienced professionals with a minimum of three to five years in application management, configuration, deployment, and support are sought.
Experienced in implementing and managing Atlassian Jira configurations—including workflows, custom fields, permission schemes, and automations—at an enterprise level.
Proficient in web and mobile development, scripting with languages such as Python and shell scripting, as well as data management using SQL and reporting tools.
Desired:
Proficiency in guiding an application throughout its entire lifecycle is essential, encompassing configuration and deployment phases, ongoing end-user assistance, and iterative enhancements to drive continuous improvement.
Accomplished in leveraging diverse technologies across multiple functional domains, including software development, technical leadership, and quality assurance management.
Proficiency in Power BI, including dashboard design and dataset management, as well as experience with Microsoft Power Platform—such as Power Apps and Power Automate—or alternative low-code platforms is required.
Experience with agile methodologies, design-thinking frameworks, and User Acceptance Testing (UAT) processes is essential.
Proficiency in international settings is highly desirable.
Proficiency in multiple languages is required for this position. Candidates must demonstrate fluency in English and at least one other language, with a preference for Spanish, French, or Mandarin. Strong written and verbal communication skills in these languages are essential. The ability to translate documents accurately and interpret conversations in real-time is a key responsibility of this role. Additionally, familiarity with cultural nuances and regional dialects is highly desirable.
Fluency in English, encompassing both written and verbal communication, is required.
Fluency in another Médecins sans frontières (MSF) working language, such as French or Arabic, is considered an advantageous qualification.
Demonstrates proficiency in a range of essential competencies, including strong analytical skills, effective communication, and collaborative teamwork. Exhibits adaptability in dynamic environments and a commitment to continuous learning and professional development. Possesses advanced problem-solving abilities, enabling innovative solutions to complex challenges. Maintains a results-driven mindset while ensuring meticulous attention to detail in all tasks. Prioritizes organizational goals and aligns personal contributions with broader strategic objectives. Leverages interpersonal skills to foster productive relationships across departments and stakeholders.
Proficient in a range of technical competencies, the ideal candidate will demonstrate expertise in systems analysis, software development, and data management. They should possess a strong foundation in programming languages such as Python, Java, or C++, along with proficiency in database technologies like SQL or NoSQL. Additionally, familiarity with cloud platforms, cybersecurity principles, and DevOps practices is essential. The role requires the ability to troubleshoot complex technical issues, optimize system performance, and implement scalable solutions. Strong analytical skills and attention to detail are critical for ensuring efficient and reliable technical operations.
Demonstrates a robust grasp of essential IT principles, encompassing SaaS application architecture, identity and access management, system integrations, and IT service management frameworks.
Experienced in administering Atlassian Jira, with expertise in configuration, parameter setup, and basic scripting—such as JQL, workflow automations, and REST API integration.
Ability to meticulously examine and accurately document business processes, workflows, and access models with precision and clarity.
Demonstrates proficiency in data quality, protection, and privacy principles as they pertain to operational data, and ensures thorough follow-up on recommendations.
Proficiency in understanding the operational environment in which MSF operates—including field visits, advisory actions, and iterative monitoring cycles—is considered advantageous.
Demonstrated proficiency in behavioral and general competencies is essential for this role, requiring strong interpersonal, communication, and problem-solving skills to thrive in dynamic environments. Candidates must exhibit adaptability, teamwork, and leadership abilities to effectively collaborate with stakeholders across various levels. A commitment to continuous learning and professional development is necessary to stay current with industry trends and best practices. Additionally, the ability to manage time efficiently, prioritize tasks, and maintain a high level of productivity while adhering to organizational standards is crucial.
Open-minded individuals who embrace diverse perspectives and adapt readily to changing environments are encouraged to apply. We value professionals who demonstrate flexibility, curiosity, and a willingness to challenge conventional thinking while remaining receptive to innovative ideas.
Experienced professionals with a proven track record in guiding teams to achieve strategic objectives are sought for this leadership role. The position demands exceptional decision-making capabilities and the ability to inspire and motivate individuals toward collective success. Candidates must demonstrate strong communication skills, emotional intelligence, and a commitment to fostering an inclusive and collaborative work environment. Responsibilities include aligning team efforts with organizational goals, resolving conflicts, and driving performance through mentorship and accountability. A minimum of five years in a leadership position, along with a relevant degree or equivalent experience, is required.
We seek a highly collaborative professional capable of partnering effectively with cross-functional teams to achieve shared objectives. The ideal candidate will engage proactively with colleagues across departments, fostering open communication and synergy to enhance project outcomes. Strong interpersonal skills and the ability to adapt to diverse perspectives are essential for this role, as is a commitment to inclusive collaboration. Experience working in team-based environments and a track record of delivering results through collective effort are required. The position demands adaptability, emotional intelligence, and a dedication to building consensus while driving progress.
Rigorous
Proven capability to thrive in multicultural settings while upholding and promoting diversity, gender sensitivity, inclusivity, and non-discriminatory practices with unwavering dedication and integrity.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
3 - 5 years
