Oversee a diverse range of duties critical to the role’s success, including managing daily operations, ensuring compliance with company policies, and maintaining high standards of performance across all assigned functions. Collaborate with cross-functional teams to achieve organizational objectives, troubleshoot issues proactively, and implement solutions that enhance efficiency and productivity. Additionally, prepare detailed reports, track key performance indicators, and present findings to stakeholders to support data-driven decision-making.
Do you possess expertise in the administration and management of Atlassian product suites?
Do you possess the ability to evaluate user-reported problems, develop practical solutions, and implement automation to enhance workflow efficiency?
Can you spearhead the implementation of Jira Atlassian spaces rollouts while guaranteeing comprehensive functional coverage and adherence to established timelines?
Do you excel in facilitating communication and fostering collaboration among stakeholders and departments while thriving as a member of a cohesive team?
Are you skilled in establishing deployment strategies, assigning resources efficiently, overseeing project execution, and upholding adherence to established standards?
Are you adept at creating well-structured documentation and insightful reports that enhance traceability while supporting data-driven decision-making?
We oversee the entire application lifecycle, from initial development and deployment through ongoing maintenance and eventual retirement. This role requires expertise in managing software development processes, ensuring seamless integration of applications into existing systems, and coordinating cross-functional teams to deliver high-quality solutions. Key responsibilities include defining project scope, establishing timelines, allocating resources, and monitoring progress to meet organizational objectives. Additionally, you will conduct thorough testing, identify and resolve issues, and implement continuous improvement strategies to enhance application performance and user satisfaction.
Oversee the lifecycle of the I2A platform—comprising a Jira-based MVP, Power BI dashboards, country-specific SharePoint portals, and low-code components—throughout the incubator phase, guaranteeing optimal availability, performance, and quality standards.
Configure, customize, and maintain Jira projects, workflows, custom fields, permissions, and access segregation rules across three operational scopes: HQ-to-Country (OCG), Coordination-to-Project, HQ-to-HQ recommendations, and the OCP/CBA prototype tenants.
Establish and manage country-specific Jira environments for the designated implementation countries, ensuring seamless data migration of recommendations, visit reports, and Terms of Reference scheduled for Q3 and Q4 2026.
Develop and oversee Power BI dashboards and SharePoint portals utilized by Project Teams, Cells, and HQ stakeholders, guaranteeing data precision and the dependability of refresh cycles.
If the evaluation of deployment resistance in Q4 2026 deems it necessary, participate in the development and validation of the streamlined alternative MVP prototype.
Provide ongoing support and maintenance services to ensure optimal system performance and reliability. Address and resolve technical issues promptly to minimize downtime and disruptions. Conduct regular system updates, patches, and diagnostics to maintain security and efficiency. Collaborate with cross-functional teams to implement enhancements and address feedback. Maintain comprehensive documentation of all support activities, resolutions, and system changes. Ensure compliance with industry standards and best practices throughout all maintenance operations.
Deliver Tier 1 and Tier 2 functional and technical assistance to end users, including Country Teams, Heads of Mission, Coordinators, Project Teams, Flying/MID/MST staff, Advisors, IMS cohorts, and HQ referents, by evaluating reported incidents and recommending efficient resolutions.
Coordinate closely with the designated DSI teams within OCG to deliver Tier 3 support, execute change implementations, and ensure seamless integration with the broader MSF systems.
Engage with and provide guidance to the Senior Project Manager regarding interactions with Atlassian and other external service providers, with a focus on fostering seamless collaboration pertaining to configuration adjustments, license oversight, and resolution of technical challenges.
Propose and execute enhancements to processes or configurations based on insights gained from problem-management evaluations.
Develops and oversees the lifecycle of new products and feature releases, ensuring seamless integration and market readiness. Manages cross-functional teams to align development milestones with business objectives and customer needs. Tracks progress through defined KPIs, mitigates risks, and enforces quality standards throughout the release cycle. Collaborates with engineering, marketing, and support teams to coordinate launch activities and post-release evaluations. Requires expertise in agile methodologies, strong analytical skills, and proficiency in project management tools. Experience in software development, market analysis, and stakeholder communication is essential.
Partner with the Project Manager to evaluate and rank new features, enhancements, and use cases, incorporating HQ-to-HQ recommendations derived from audits and evaluations.
Assist in drafting requests for change (RFCs), bug reports, and user stories to facilitate seamless feature development.
Coordinate User Acceptance Testing (UAT) scenarios and environments while collaborating closely with key stakeholders, prioritizing engagement with high-volume departments—such as Medical and Logistics—to ensure comprehensive validation and alignment with operational needs.
Facilitate the organization and execution of releases while ensuring adherence to established quality benchmarks, including functional coverage, budgetary constraints, and timeframes.
Develop a streamlined, automated system to generate role-based recommendations for IMS onboarding, ensuring optimal integration with relevant platforms within the OD’s ecosystem, including Workday, Dynamics, SAP Success Factors, and others.
The role involves delivering comprehensive training programs, maintaining meticulous documentation, and fostering knowledge-sharing initiatives.
Create and update comprehensive documentation, including FAQs, configuration guides, and supplementary support resources such as “how-to” videos and practical user guides.
Provide customized training sessions and weekly Q&A forums for users, with specialized instruction for Insights-to-Action Country focal points—including Information Management Champions and IS Officers—in implementing countries.
Provide support in the development and execution of IMS pre-departure briefings for personnel assigned to implementation countries.
Develop the skills and capabilities of country focal points to foster lasting commitment and responsibility beyond the incubator phase.
Our role requires seamless collaboration with stakeholders and the coordination of multiple organizational divisions (ODs) to ensure alignment and efficiency across projects.
Serve as the intermediary between the I2A Project Team and IT focal points within various ODs, facilitating the evaluation of shared workflows in contrast to OD-specific governance, configuration, and limitations.
Collaborate with every organizational unit affected by the platform lifecycle—such as mission teams, Cells, and HQ departments—to ensure seamless communication.
Assist in developing feasibility assessments and strategic decision documentation to evaluate the potential transition of I2A from its current state to either a large-scale solution or a Business-As-Usual (BAU) approach beginning in 2027.
Consistently communicate with stakeholders in a clear, transparent manner to deliver timely updates, address concerns, and foster alignment on key objectives.
A bachelor’s degree in computer science, a related technical field, or equivalent practical experience is required. Proficiency in programming languages such as Python, Java, or C++ is essential. Candidates must demonstrate strong problem-solving skills and the ability to work collaboratively in a team environment. Prior experience with software development, debugging, or system design is highly desirable. Excellent communication skills and a commitment to continuous learning are also necessary. Familiarity with data structures, algorithms, and software development best practices is expected.
We seek a candidate with a strong academic background to support our educational initiatives. The ideal applicant will hold a bachelor’s degree or higher in education, curriculum development, or a related field, with a minimum of three years of relevant experience. Proficiency in instructional design principles, classroom management strategies, and educational technology tools is essential. Additionally, the role requires excellent communication skills, both written and verbal, to collaborate effectively with educators, administrators, and stakeholders. Responsibilities include designing and implementing curriculum materials, assessing learning outcomes, and providing professional development training for teaching staff.
A tertiary qualification in computer science, information systems, engineering, or a closely related discipline is essential.
Desired:
Prospective candidates must hold an ITIL 4 Foundation Certification to qualify for this position.
Certified project management credentials, including PMP, PMI, Hermès, or comparable qualifications, are required.
Experience
Essential:
With a minimum of three to five years of hands-on experience in application management, configuration, deployment, and support, the ideal candidate will bring a proven track record of success in these key areas.
With a proven track record in implementing and optimizing Atlassian Jira at an enterprise level, including configuring workflows, custom fields, permission schemes, and automations, you bring substantial hands-on experience to the role.
Proficient in web and mobile development, scripting languages such as Python and shell scripting, as well as data management with SQL and reporting tools.
Desired:
Skilled in guiding an application through every stage of its lifecycle, including configuration, deployment, end-user assistance, and ongoing enhancements.
Skilled in leveraging diverse technologies across multiple functional domains, such as development, technical leadership, and test management.
Proficiency in Power BI, including dashboard design and dataset management, alongside hands-on experience with Microsoft Power Platform tools such as Power Apps and Power Automate, or familiarity with comparable low-code solutions, is required.
Skilled in applying agile frameworks, design-thinking approaches, and User Acceptance Testing protocols to drive iterative development and ensure alignment with user needs.
Proficiency in international settings is advantageous.
Proficient communication skills in multiple languages are essential for facilitating effective collaboration and ensuring clarity in diverse team settings. Candidates must demonstrate fluency in at least two languages, with English being a mandatory requirement. Additional proficiency in Spanish, French, German, or Mandarin would be advantageous. Strong written and verbal abilities in these languages are crucial for engaging with clients, stakeholders, and colleagues worldwide, as well as for preparing and translating documents accurately.
Fluent proficiency in both written and spoken English is essential for this position.
Proficiency in additional MSF working languages, such as French or Arabic, is highly advantageous.
Competencies
* Demonstrating excellent customer service skills
* Building and maintaining strong client relationships
* Providing timely and accurate responses to client inquiries
* Delivering solutions to client issues professionally
* Collaborating effectively with cross-functional teams
* Managing multiple priorities in a fast-paced environment
* Exhibiting strong problem-solving abilities
* Adapting quickly to changing business needs and priorities
Proficient in technical competencies encompassing advanced software development methodologies, data analysis, and system architecture design. Demonstrates expertise in programming languages such as Python, Java, or C++, along with proficiency in database management systems, cloud computing platforms, and DevOps practices. Strong problem-solving abilities, attention to detail, and a commitment to continuous learning and professional development are essential. Capable of collaborating effectively within cross-functional teams to deliver innovative solutions that enhance operational efficiency and drive technological advancements.
A comprehensive grasp of IT fundamentals is essential, encompassing areas such as SaaS application architecture, identity and access management, system integrations, and IT service management.
Proven expertise in administering Atlassian Jira, encompassing configuration tasks, custom parameter setup, and foundational scripting capabilities such as JQL, automation workflows, and REST API integration.
Proficient in evaluating and accurately recording business processes, operational workflows, and access frameworks with clarity and precision.
Proficiency in data quality, protection, and privacy principles is essential, particularly as they pertain to operational data, with a strong emphasis on follow-up for recommendations.
Proficiency in navigating the operational environment where MSF operates—including field visits, advisory outputs, and follow-up cycles—is considered beneficial.
Demonstrates proficiency in behavioral and general competencies, including strong interpersonal skills, adaptability, and problem-solving abilities. Exhibits effective communication and collaboration in team settings while maintaining a proactive and results-driven approach. Adapts quickly to changing priorities and environments, demonstrating resilience and a commitment to continuous improvement. Embraces a customer-centric mindset, ensuring alignment with organizational goals and values. Possesses the capacity to work independently with minimal supervision while upholding high ethical standards and professional integrity.
Open-mindedness is required to actively explore fresh concepts, approaches, and solutions. Candidates must demonstrate a willingness to embrace diverse perspectives and adapt to evolving circumstances. The ability to consider new information without immediate judgment or resistance is essential for fostering innovation and collaboration. This mindset encourages continuous learning and improvement, enabling the team to address challenges with flexibility and creativity.
Dynamic leadership is essential for steering teams toward shared objectives while fostering a collaborative and high-performing work environment. This role requires the capacity to inspire and motivate individuals, aligning their efforts with organizational goals through clear communication and strategic direction. Candidates must demonstrate adaptability in decision-making, problem-solving under pressure, and the ability to mentor and develop team members. Proficiency in delegating responsibilities effectively, managing conflicts constructively, and maintaining accountability at all levels is critical. Additionally, strong emotional intelligence and a commitment to ethical leadership are paramount for cultivating trust and driving sustainable success.
We seek a highly collaborative professional who thrives in team-oriented environments to join our dynamic organization. The ideal candidate will work effectively with cross-functional teams, fostering open communication and mutual support to achieve shared goals. Strong interpersonal skills and the ability to build consensus are essential, as the role requires regular interaction with colleagues across departments. Additionally, the candidate must demonstrate adaptability, as collaboration may span various projects and initiatives.
Rigorous
Demonstrates outstanding capability in thriving within multicultural settings while actively promoting diversity, gender equality, inclusivity, and non-discriminatory practices and perspectives.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
3 - 5 years
