Crafts compelling job postings that accurately convey the essential functions, core competencies, and performance expectations associated with each position. Develops clear, concise, and engaging descriptions of daily duties, key performance indicators, and reporting relationships to ensure alignment between organizational goals and individual contributions. Implements best practices in job design to attract top-tier candidates while maintaining compliance with labor regulations and internal policies. Collaborates with department heads to refine role specifications, identify critical skills, and establish measurable outcomes that support both individual and organizational success.
Do you possess expertise in overseeing Atlassian products?
Are you adept at evaluating user-reported issues, devising practical solutions, and implementing automation to enhance workflow efficiency?
Are you able to oversee the successful implementation of Jira Atlassian spaces rollouts, guaranteeing full functional coverage and adherence to established timelines?
Do you excel in fostering seamless communication and collaboration among stakeholders and departments while thriving in a team-oriented environment?
Do you possess the ability to establish deployment strategies, distribute resources efficiently, oversee project execution, and maintain adherence to established standards?
Are you skilled at creating well-structured documentation and detailed reports to maintain clear traceability and support data-driven decision-making?
We oversee the entire lifecycle of software applications from initial concept through development, testing, deployment, and ongoing maintenance. This role requires experience in managing each phase of application development, ensuring seamless transitions between stages while adhering to industry standards and best practices. Key responsibilities include coordinating cross-functional teams, documenting processes, tracking progress, and resolving issues to deliver high-quality solutions on time and within budget. Applicants must possess strong problem-solving skills, proficiency in relevant tools and methodologies, and a keen understanding of both technical and business requirements.
Oversee the entire lifecycle of the I2A platform—including the Jira-based MVP, Power BI dashboards, country-specific SharePoint portals, and low-code components—throughout the incubator phase, maintaining optimal availability, performance, and quality standards.
Configure Jira projects, workflows, custom fields, permissions, and access segregation rules, aligning them with the three operational scopes: HQ-to-Country (OCG), Coordination-to-Project, HQ-to-HQ recommendations, and OCP/CBA prototype tenants.
Establish and sustain country-specific Jira environments tailored to the designated implementation countries, encompassing the migration of recommendations, visit reports, and Terms of Reference for Q3 and Q4 2026.
Oversee the integrity and timely updates of Power BI dashboards and SharePoint portals utilized by Project Teams, Cells, and HQ stakeholders, guaranteeing precise data and dependable refresh cycles.
If the evaluation of deployment resistance indicates the need for a simplified alternative MVP mock-up in Q4 2026, assist in its design and testing phases.
We provide ongoing support and maintenance services to ensure the optimal performance and reliability of systems, applications, and infrastructure. This role involves troubleshooting technical issues, implementing updates, and performing routine maintenance to prevent downtime and enhance operational efficiency. You will collaborate with cross-functional teams to address user concerns, resolve incidents promptly, and maintain documentation of changes and resolutions. Strong problem-solving skills, proficiency in relevant technologies, and the ability to work under pressure are essential. Additionally, you will monitor system health, identify potential risks, and recommend improvements to bolster stability and security.
Deliver comprehensive Tier 1 and Tier 2 functional and technical assistance to end users, including Country Teams, Heads of Mission, Coordinators, Project Teams, Flying/MID/MST staff, Advisors, IMS cohorts, and HQ referents by evaluating reported incidents and implementing effective solutions.
Collaborate with designated DSI teams within OCG to deliver Tier 3 support, execute change implementations, and ensure seamless integration with MSF-wide systems.
Engage actively with the Senior Project Manager to foster and maintain relationships with Atlassian and other external service providers, ensuring seamless collaboration on configuration adjustments, license administration, and resolution of technical challenges.
Propose and execute enhancements to processes or configurations based on insights gained from problem-management analyses.
We are seeking a skilled professional to oversee product development and release management processes. The ideal candidate will ensure timely and successful delivery of products, from initial concept to market launch, while maintaining high standards of quality and efficiency. Responsibilities include coordinating cross-functional teams, managing project timelines, mitigating risks, and ensuring alignment with business goals. Strong leadership, communication, and problem-solving skills are essential, along with proficiency in project management tools and methodologies. Experience in product lifecycle management and a track record of delivering innovative solutions are highly valued.
Collaborate closely with the Project Manager to evaluate and rank new features, enhancements, and use cases—such as HQ-to-HQ recommendations derived from audits and assessments—for strategic implementation.
Assist in drafting requests for change (RFCs), bug reports, and user stories to facilitate seamless feature development.
Coordinate User Acceptance Testing (UAT) environments and scenarios, collaborating closely with key stakeholders, particularly within high-volume operational areas like Medical and Logistics.
Facilitate the organization and execution of releases while ensuring adherence to established quality standards, including functional coverage, budgetary constraints, and timeline requirements.
Develop a streamlined, automated report for role-based recommendations within the IMS onboarding process, ensuring optimal integration solutions tailored to the OD’s ecosystem, which includes platforms such as Workday, Dynamics, SAP Success Factors, and others.
Responsible for developing and maintaining training materials, documenting processes, systems, and procedures, and facilitating knowledge-sharing initiatives to enhance team competency and operational efficiency.
Develop and keep documentation, FAQs, configuration guides, and ad-hoc support resources, such as instructional videos and step-by-step user manuals, accurate and up to date.
Our responsibilities include providing specialized training sessions and weekly Q&A forums for users, with a particular focus on comprehensive training for Insights-to-Action Country focal points—comprising Information Management Champions and IS Officers—in designated implementation countries.
Facilitate the preparation of IMS pre-departure briefings for staff assigned to implementation countries.
Develop the skills and capabilities of country focal points to foster enduring leadership and responsibility once the incubator phase concludes.
Stakeholder Collaboration encompasses engaging with key parties across multiple organizational divisions to ensure alignment on strategic initiatives, while Multi-OD (Organizational Development) Coordination involves synchronizing efforts across various departments to drive cohesive change management and operational integration. This role demands the ability to facilitate cross-functional dialogue, resolve interdepartmental conflicts, and champion unified objectives to enhance efficiency and foster innovation throughout the organization.
Serve as the intermediary between the I2A Project Team and IT focal points within ODs, facilitating the evaluation of shared workflows against OD-specific governance, configuration, and limitations.
Collaborate with every organizational unit affected by the platform lifecycle—including mission teams, Cells, and headquarters departments—to ensure seamless communication throughout the process.
Assist in preparing feasibility assessments and strategic decision documentation that will guide the evaluation of transitioning I2A from its current framework to a large-scale or business-as-usual solution starting in 2027.
Consistently and transparently communicate with stakeholders to deliver timely updates, address concerns, and foster alignment across all parties involved.
Seeking a highly motivated individual with a Bachelor’s degree in Computer Science, Engineering, or a related field, along with at least 5 years of hands-on experience in software development. Proficiency in multiple programming languages, including Python, Java, and C++, is essential, along with expertise in database management and cloud computing platforms. The ideal candidate must demonstrate strong problem-solving abilities, excellent communication skills, and the capacity to work collaboratively in a fast-paced environment. Responsibilities include designing, developing, and maintaining scalable software solutions, conducting thorough code reviews, and mentoring junior team members to foster technical growth.
Education
A tertiary qualification in computer science, information systems, engineering, or a closely aligned discipline is essential.
Desired:
Seeking candidates with an ITIL 4 Foundation Certification to ensure adherence to industry best practices in IT service management. This credential demonstrates expertise in aligning IT services with business needs and emphasizes a structured approach to continuous improvement. Applicants must possess this certification to validate their understanding of key ITIL 4 concepts, principles, and methodologies, enabling effective contributions to service lifecycle management and operational efficiency.
Holding a certification in project management from a recognized institution such as PMP, PMI, or Hermès is required.
Experience
Essential:
Comprehensive experience in application management, configuration, deployment, and support spanning a minimum of three to five years is required.
Proven expertise in managing and configuring Atlassian Jira at an enterprise level, including workflows, custom fields, permission schemes, and automations.
Proficiency in web and mobile development, along with scripting languages such as Python and shell scripting, is required. Additionally, expertise in data management, including SQL and reporting tools, is essential.
Desired:
Skilled in guiding an application throughout its entire lifecycle—from initial configuration and deployment to ongoing end-user support and iterative enhancement.
Skilled in leveraging diverse technologies across multiple professional capacities, such as software development, technical leadership, and quality assurance management.
Proficiency in Power BI, including expertise in dashboard design and dataset management, along with hands-on experience with the Microsoft Power Platform—specifically Power Apps and Power Automate—or alternative low-code platforms is required.
Proficient in applying agile principles, design-thinking frameworks, and User Acceptance Testing methodologies to drive iterative development and ensure product alignment with user needs.
Proficiency in operating within a multicultural or global setting is considered advantageous.
Proficient in multiple programming languages including Python, Java, and C++, with advanced expertise in scripting and automation. Strong background in language syntax, data structures, and algorithmic problem-solving to develop efficient and scalable solutions. Capable of integrating language-specific libraries and frameworks to enhance functionality. Experience in debugging, optimizing, and maintaining codebases to ensure performance and reliability in diverse computing environments.
Fluent proficiency in both written and spoken English is a fundamental requirement for this role.
Fluency in additional MSF working languages, particularly French or Arabic, is highly advantageous.
We seek candidates with a robust set of core competencies, including strong analytical and problem-solving skills, excellent written and verbal communication abilities, and a proven track record in project management. The ideal applicant must demonstrate adaptability in fast-paced environments, exceptional organizational capabilities, and the capacity to collaborate effectively across diverse teams. Proficiency in industry-standard software tools, attention to detail, and a commitment to continuous learning are essential requirements. Additionally, the role demands a customer-centric mindset, leadership potential, and the ability to prioritize tasks efficiently under tight deadlines.
Demonstrates proficiency in a range of technical tools, methodologies, and systems relevant to the role. Applies specialized knowledge to analyze complex problems, develop innovative solutions, and optimize processes for improved efficiency and performance. Maintains up-to-date expertise through continuous learning and adaptation to evolving technologies and industry trends. Collaborates effectively with cross-functional teams to integrate technical solutions that align with organizational objectives and enhance operational capabilities. Ensures adherence to best practices, security protocols, and compliance standards in all technical implementations.
Proficient in IT fundamentals such as SaaS application architecture, identity and access management, system integrations, and IT service management principles.
A strong command of Atlassian Jira administration is essential, covering tasks such as system configuration, parameter settings, and basic scripting capabilities—including JQL, workflow automations, and REST API integration.
Demonstrates proficiency in evaluating and accurately recording business processes, workflows, and access models with clarity and precision.
Proficiency in data quality, protection, and privacy principles as they pertain to operational data is essential, along with the ability to follow up on recommendations.
Proficiency in understanding the operational environment in which MSF operates—including field visits, advisory support, and follow-up procedures—can enhance your candidacy.
Demonstrates strong behavioral and general competencies, including effective communication, problem-solving, adaptability, and teamwork. Exhibits leadership qualities and a commitment to continuous learning. Maintains high ethical standards and professionalism in all interactions. Proactively identifies opportunities for improvement and innovation within the organization. Strong interpersonal skills with the ability to collaborate across diverse teams and stakeholders. Capable of managing multiple priorities while delivering results under pressure.
Open-minded individuals, characterized by their receptiveness to new ideas, diverse perspectives, and constructive feedback, thrive in environments that value innovation and adaptability. They demonstrate a willingness to challenge preconceived notions, explore uncharted territories, and embrace change as an opportunity for growth. Such professionals excel in collaborative settings, where they actively seek input from others, consider alternative solutions, and remain flexible in their approach to problem-solving. Their ability to remain unbiased, curious, and receptive to evolving circumstances makes them invaluable assets in dynamic and forward-thinking organizations.
We seek a dynamic leader capable of guiding teams with vision and clarity. The ideal candidate will inspire and motivate individuals, fostering collaboration and driving performance toward shared goals. Responsibilities include setting strategic direction, delegating tasks effectively, and ensuring accountability across all levels. Strong communication skills and emotional intelligence are essential to navigate challenges and build cohesive work environments. Prior experience in team management, project oversight, and conflict resolution is required. A commitment to mentorship and talent development will be highly valued in this role.
We seek a highly organized and proactive team player to join our dynamic team, fostering a collaborative environment where shared goals and mutual support drive success. The ideal candidate will possess strong interpersonal skills, enabling them to effectively communicate with colleagues, stakeholders, and clients to achieve common objectives. With a proven ability to work seamlessly within cross-functional teams, this role requires someone who thrives in a cooperative setting while contributing innovative ideas and solutions. The position demands adaptability, accountability, and a commitment to delivering high-quality results through collective effort and open dialogue.
Rigorous
Demonstrates exceptional proficiency in thriving within multicultural settings while upholding a steadfast commitment to diversity, gender sensitivity, inclusivity, and the promotion of non-discriminatory practices and attitudes.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
3 - 5 years
