Responsibilities encompass a range of critical tasks integral to the role. The position mandates evaluating and optimizing operational workflows to enhance efficiency, developing and implementing strategic initiatives to drive growth, and overseeing cross-functional teams to ensure alignment with organizational objectives. Additionally, the role requires maintaining rigorous compliance with industry standards and regulations, preparing comprehensive reports to track progress against key performance indicators, and fostering collaboration with stakeholders to achieve shared goals.
We are seeking a dynamic individual to spearhead our Digital Transformation & Innovation initiatives, driving forward-thinking strategies that enhance operational efficiency, customer experience, and competitive advantage. The ideal candidate will possess a proven track record in leading digital transformation projects, leveraging emerging technologies, and fostering a culture of innovation within the organization. Responsibilities include identifying opportunities for technological advancement, overseeing the implementation of digital solutions, and collaborating across departments to ensure seamless integration and adoption. A deep understanding of industry trends, strong leadership skills, and the ability to inspire cross-functional teams are essential. Additionally, expertise in areas such as cloud computing, artificial intelligence, data analytics, and cybersecurity is highly desirable.
Spearhead the formulation and execution of the Sacco’s Digital Transformation Strategy.
Migrate member transactions from traditional branch-based services to digital self-service platforms, encompassing member onboarding, loan origination and processing, member statements, and customer support.
Drive advancements in digital financial services, with a focus on mobile banking, internet banking, agency banking, API integrations, AI-powered solutions, and fintech partnerships.
Champion the automation of business processes to enhance turnaround times, operational efficiency, and overall member satisfaction.
Regularly evaluate new technologies and propose scalable solutions to boost competitiveness and improve service delivery.
The role involves overseeing ICT infrastructure and managing enterprise systems to ensure seamless operations, robust security, and optimal performance. Responsibilities include the administration of hardware, software, networks, and cloud services, alongside the implementation of IT policies and procedures. Key requirements encompass a degree in Information Technology or a related field, several years of experience in infrastructure management, and proficiency in tools such as ITIL, VMware, or similar platforms. The position demands strong problem-solving skills, meticulous attention to detail, and the ability to align technology solutions with business objectives.
Deliver robust, high availability, reliability, scalability, and peak performance for core banking systems and ICT infrastructure.
Oversee the administration and maintenance of corporate networks, server infrastructure, database systems, cloud-based services, telecommunications networks, and digital platforms.
Design and execute proactive maintenance initiatives to reduce downtime and operational disruptions effectively.
Responsible for managing ICT capacity planning, infrastructure enhancements, and enterprise architecture to facilitate sustainable business expansion.
Collaborate closely with core banking systems and third-party applications to facilitate smooth integration and operational consistency.
Cybersecurity, Risk, and Compliance Management is a critical function dedicated to safeguarding an organization’s digital assets, ensuring regulatory adherence, and mitigating potential threats. This role involves developing and implementing robust security policies, conducting comprehensive risk assessments, and maintaining compliance with industry standards and legal requirements. Key responsibilities include monitoring security systems, responding to incidents, and ensuring that all organizational practices align with established frameworks. Candidates should possess expertise in cybersecurity principles, risk assessment methodologies, and compliance regulations, along with strong analytical and problem-solving skills. A proven track record in managing security initiatives and a deep understanding of industry best practices are essential for success in this position.
Design and deploy comprehensive cybersecurity frameworks that fully comply with regulatory mandates and adhere to leading industry standards.
To implement and uphold robust security measures that protect systems, member data, and digital channels from cyber threats, fraudulent activities, and unauthorized access.
Responsibilities include leading vulnerability assessments, conducting penetration testing, managing access controls, and ensuring continuous security monitoring.
Ensure adherence to SARA regulations, the Data Protection Act, ICT governance policies, and information security standards.
Design and implement cybersecurity awareness initiatives to foster a security-focused organizational culture.
We are seeking a skilled professional to oversee Business Continuity and Disaster Recovery initiatives, ensuring organizational resilience against disruptions. The ideal candidate will develop, implement, and maintain comprehensive strategies to minimize downtime and safeguard critical operations during unforeseen events. Responsibilities include conducting risk assessments, creating emergency response protocols, and coordinating recovery procedures to align with business objectives. Strong analytical skills, proficiency in risk management frameworks, and experience with crisis communication are essential. Additionally, the role requires collaboration with IT, operations, and senior leadership to integrate continuity plans across the enterprise. Familiarity with industry standards such as ISO 22301, ITIL, or similar frameworks is highly desirable.
Create, execute, and routinely evaluate Business Continuity Plans (BCP) and Disaster Recovery Plans (DRP) to ensure organizational resilience and operational integrity.
Establish and maintain robust backup systems, redundancy protocols, and recovery procedures to safeguard critical business operations.
Coordinate disaster recovery simulations and maintain operational resilience in the event of system failures or disruptions.
Oversee and enhance the Sacco’s business continuity readiness on an ongoing basis.
ICT Governance and Service Delivery oversees the strategic alignment of information and communication technology resources with organizational objectives while ensuring efficient and reliable service provision. This role involves establishing robust governance frameworks, defining clear policies, and managing service delivery standards to optimize performance and mitigate risks. Key responsibilities include monitoring compliance with regulatory requirements, conducting audits, and fostering continuous improvement in IT service management. The position demands a blend of technical expertise, leadership skills, and a deep understanding of industry best practices to enhance operational efficiency and support business transformation.
Formulate, implement, and maintain comprehensive ICT policies, procedures, standards, and governance frameworks to ensure alignment with organizational objectives and regulatory requirements.
Monitor information and communications technology service performance to verify that agreed-upon service levels are consistently delivered.
Oversee relationships with ICT vendors, service providers, contracts, and technology partnerships to ensure seamless collaboration and service delivery.
Develop and oversee the ICT budget to guarantee the efficient and cost-effective deployment of technology resources.
Prepare comprehensive reports and strategic recommendations for Management and the Board regarding ICT performance, risk assessment, and key initiatives.
Oversee teams and manage relationships with stakeholders effectively to ensure alignment and successful project outcomes.
Guide and inspire the ICT team to reach and exceed departmental goals while fostering professional growth and collaboration.
Develop and nurture an organizational environment characterized by innovation, accountability, ongoing enhancement, and exceptional performance.
Partner with various business units to assess their technological requirements and implement tailored solutions that support and advance organizational goals.
Assist in executing change management strategies integral to digital transformation programs.
Seeking a candidate with a minimum of three years of relevant experience in the field, along with a bachelor’s degree in a related discipline. Proficiency in industry-standard software and tools is essential, as is the ability to work collaboratively in a fast-paced environment. Strong analytical and problem-solving skills are required to effectively address challenges. Excellent communication abilities, both written and verbal, are necessary to convey ideas clearly and interact with stakeholders. The ideal applicant will demonstrate adaptability, attention to detail, and a commitment to continuous learning.
We are seeking a candidate who demonstrates a strong proficiency in key competencies essential to this role. The ideal applicant will possess exceptional analytical abilities, enabling them to evaluate complex data and derive actionable insights. Effective communication skills are crucial, as the role requires collaboration with cross-functional teams and the ability to articulate ideas clearly. Additionally, the position demands a high level of organizational acumen, project management expertise, and adaptability to navigate dynamic environments. Proficiency in relevant software tools and a commitment to continuous learning are also required to ensure sustained success in this position.
We are seeking a strategic leader to drive our digital transformation initiatives, developing and implementing comprehensive strategies to modernize our operations, enhance customer experiences, and optimize business performance. This role requires a deep understanding of emerging technologies, industry best practices, and change management principles to effectively guide our organization through its digital evolution. Key responsibilities include assessing current digital capabilities, identifying gaps, and designing roadmaps to bridge them, as well as overseeing the execution of transformation projects, ensuring alignment with business objectives and stakeholder expectations. The ideal candidate will have a proven track record in digital strategy, strong leadership skills, and the ability to collaborate across departments to foster innovation and drive sustainable growth.
The role involves overseeing ICT governance and leadership initiatives, ensuring alignment with organizational strategies and regulatory requirements. Responsibilities include establishing robust governance frameworks, defining ICT policies, and fostering a culture of accountability and innovation. Leadership duties encompass guiding cross-functional teams, driving digital transformation, and championing best practices in technology management. Additionally, the position requires collaborating with senior stakeholders to optimize ICT investments, mitigate risks, and enhance operational efficiency. Strong strategic planning, decision-making, and communication skills are essential to succeed in this role.
Responsible for the oversight and administration of core banking systems, ensuring optimal performance, reliability, and security across all banking operations. This role involves maintaining system integrity, troubleshooting technical issues, and implementing necessary upgrades or patches to support seamless financial transactions. Requires expertise in banking software, database management, and IT infrastructure, along with strong problem-solving skills to address system inefficiencies or outages. Collaborates with cross-functional teams, including IT, cybersecurity, and business units, to align technological solutions with organizational goals. Must adhere to strict compliance and regulatory standards while delivering high availability and operational excellence in banking services.
We are seeking a seasoned professional to oversee and implement robust cybersecurity and information security frameworks. This role is responsible for identifying vulnerabilities, mitigating risks, and ensuring compliance with industry standards and regulatory requirements. The ideal candidate will develop, implement, and maintain security policies, procedures, and controls to protect organizational assets. Additionally, they will conduct regular security assessments, perform incident response activities, and provide guidance on security best practices to stakeholders. Strong analytical skills, attention to detail, and a deep understanding of cybersecurity principles are essential. Experience with security frameworks such as ISO 27001, NIST, or similar is highly desirable, along with certifications like CISSP, CASM, or equivalent.
ICT Infrastructure & Network Management involves overseeing the design, implementation, maintenance, and optimization of an organization’s information and communication technology systems, including servers, networks, and associated hardware and software. This role ensures the seamless operation of IT infrastructure, supports business continuity, and enhances security measures to protect data integrity and system availability. Professionals in this field are responsible for monitoring network performance, troubleshooting issues, managing user access, and ensuring compliance with relevant policies and industry standards. Strong technical expertise in networking protocols, cloud services, and cybersecurity principles is essential, alongside problem-solving skills and the ability to collaborate with cross-functional teams to drive technological advancements and address evolving business needs.
Cloud Computing & Enterprise Systems professionals design, deploy, and manage scalable cloud-based infrastructure and enterprise-level solutions to optimize organizational performance. They evaluate, integrate, and maintain cloud platforms such as AWS, Azure, or Google Cloud, ensuring robust security, compliance, and high availability. Responsibilities include architecting hybrid and multi-cloud environments, automating workflows, and collaborating with cross-functional teams to align technology with business objectives. Candidates should possess expertise in cloud service models, DevOps practices, and enterprise system integrations, along with strong problem-solving and communication skills to drive digital transformation initiatives.
Business Continuity & Disaster Recovery
We are currently seeking a seasoned professional to oversee and enhance our business continuity and disaster recovery strategies, ensuring the organization’s resilience against potential disruptions. This role requires a deep understanding of risk management, emergency response protocols, and recovery planning to safeguard critical operations. The ideal candidate will have proven experience in developing and implementing comprehensive continuity plans, conducting thorough risk assessments, and coordinating cross-functional responses during crises. Strong analytical skills, meticulous attention to detail, and the ability to collaborate effectively with stakeholders at all levels are essential. Additionally, familiarity with industry standards and compliance requirements is critical to maintaining operational integrity and regulatory adherence.
ICT Risk Management & Compliance professionals are tasked with identifying, assessing, and mitigating risks associated with information and communication technology systems, ensuring adherence to regulatory standards and organizational policies. They conduct thorough evaluations of potential threats, implement robust control measures, and develop comprehensive compliance frameworks to safeguard data integrity and operational resilience. Additionally, these experts monitor emerging risks, perform regular audits, and maintain meticulous documentation to demonstrate compliance with applicable laws, industry regulations, and internal guidelines. Collaboration with cross-functional teams, including IT, legal, and business units, is essential to align risk management strategies with broader organizational objectives and facilitate informed decision-making.
We oversee and optimize vendor and contract management processes, ensuring alignment with organizational objectives and compliance standards. This role involves negotiating, drafting, and renewing contracts while maintaining strong relationships with suppliers and stakeholders. Key responsibilities include evaluating vendor performance, mitigating risks, and identifying cost-saving opportunities. Proficiency in contract lifecycle management, legal compliance, and financial acumen is essential, along with exceptional communication and negotiation skills. Experience in procurement, supply chain management, or related fields is preferred.
Responsible for overseeing project management initiatives and leading systems implementation efforts, ensuring alignment with organizational objectives and delivering solutions that enhance operational efficiency. Oversees project planning, resource allocation, risk management, and stakeholder communication while coordinating cross-functional teams to meet deadlines and budget constraints. Requires expertise in methodologies such as Agile or Waterfall, proficiency in project management tools (e.g., MS Project, Jira), and a strong background in system deployment, testing, and integration. Demonstrated experience in managing complex IT projects, optimizing workflows, and driving process improvements is essential.
We are actively seeking a skilled Data Analytics & Business Intelligence professional to join our team. This role requires a strong background in data analysis, reporting, and business intelligence tools to drive data-driven decision-making across the organization. The ideal candidate will possess expertise in collecting, processing, and interpreting complex datasets, as well as the ability to translate insights into strategic business recommendations. Proficiency in SQL, Python, or similar programming languages, as well as experience with visualization tools like Tableau or Power BI, is essential. Additionally, the candidate should have a proven track record in developing dashboards, performing statistical analysis, and automating reporting processes to enhance operational efficiency. Strong communication skills and the ability to collaborate with cross-functional teams are also required to ensure data insights are effectively integrated into business strategies.
We specialize in the design, implementation, and optimization of process automation solutions, driving operational efficiency and fostering innovation. This role requires expertise in analyzing workflows, identifying automation opportunities, and deploying advanced technologies to streamline operations. Additionally, the position entails evaluating emerging tools and methodologies to enhance productivity and reduce manual intervention. Strong problem-solving skills, proficiency in automation frameworks, and a keen understanding of process optimization are essential. Responsibilities include collaborating with cross-functional teams to integrate automation solutions, monitoring performance metrics, and continuously refining processes to align with organizational objectives.
Seeking a candidate with a Bachelor’s degree in a related field and a minimum of three years of relevant professional experience. Proficiency in industry-specific software and tools is essential, along with strong analytical and problem-solving skills. Excellent communication abilities, both written and verbal, are required to collaborate effectively with cross-functional teams. The ideal applicant will demonstrate a track record of delivering high-quality results under tight deadlines while maintaining attention to detail. Familiarity with project management methodologies and a commitment to continuous learning are highly desirable.
A Bachelor’s Degree in Computer Science, Information Technology, Information Systems, or a closely related discipline is required.
Professional certifications including CISA, CISSP, ITIL, or comparable credentials are required.
A minimum of seven years of relevant ICT experience is required, including at least three years in a managerial capacity, ideally within a SACCO, banking, financial services, or fintech setting.
Extensive expertise is required in digital transformation initiatives, cybersecurity frameworks, enterprise systems administration, and ICT governance structures.
Proven track record in overseeing core banking systems, digital financial platforms, and technology-driven business initiatives.
Possesses comprehensive knowledge of ICT regulatory mandates, information security standards, and data protection legislation.
Experienced in overseeing technology operations, with a strong background in leading technical teams and implementing strategic IT initiatives to drive organizational efficiency and innovation.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
7 years
