Job Purpose:
We’re expanding our team and looking for a proactive Account Manager to cultivate and sustain robust, long-term partnerships with designated clients. This position requires engaging with key business stakeholders, assessing client requirements, and acting as the primary liaison. You will collaborate closely with customers and various internal teams to guarantee the prompt and successful execution of solutions, thereby enhancing customer satisfaction, retention, and overall business expansion.
Oversee a range of critical responsibilities including the development and implementation of strategic initiatives, ensuring alignment with organizational goals and compliance standards. Manage cross-functional teams to drive project execution, fostering collaboration and accountability at all levels. Conduct regular performance evaluations to identify areas for improvement and provide constructive feedback. Monitor key performance indicators to assess operational efficiency and recommend process enhancements. Serve as a liaison between senior management and operational staff to facilitate clear communication and seamless workflow. Maintain meticulous records of project milestones, financial expenditures, and compliance documentation to support audit readiness and reporting requirements.
We are seeking a dedicated Client Management professional to oversee and nurture client relationships, ensuring satisfaction and long-term engagement. The ideal candidate will possess strong interpersonal and communication skills, with a proven ability to resolve issues efficiently and anticipate client needs. Responsibilities include maintaining regular contact with clients, addressing concerns promptly, and collaborating with internal teams to deliver exceptional service. Additionally, the role requires meticulous attention to detail, proficiency in CRM software, and the capacity to analyze client data to identify opportunities for growth and retention.
Ensure strict adherence to the Terms of Reference (Tors) and Service Level Agreements (SLAs) outlined in the contract, fulfilling all obligations in accordance with established expectations.
Ensure that contracts for contracted staff are renewed promptly and in accordance with established timelines.
Ensure all contracted personnel at the Client adhere to their contractual leave entitlements by utilizing their leave within the specified contract periods.
Maintain a comprehensive electronic database containing all records pertaining to contracted staff assigned to your account.
Ensure that all employees assigned to your account maintain complete and current personal files, with all required documents included and accurately reflected in the system at all times.
Create and manage schedules to establish clear performance appraisal deadlines.
Consistently evaluate team members’ performance while providing guidance and support to foster excellence.
Manage third-party interactions in accordance with the Managing Director’s authorization.
Oversee the accurate and timely processing of payroll transactions to ensure employees receive correct compensation. Maintain meticulous records of wages, deductions, and tax withholdings while ensuring compliance with federal, state, and local regulations. Collaborate with HR and finance teams to reconcile payroll data, address discrepancies, and verify the integrity of financial reports. Generate and distribute payroll reports, including year-end tax documents, and respond to employee inquiries regarding payroll-related matters. Stay informed about changes in payroll legislation and tax codes to implement necessary adjustments.
Ensure all contracted staff under your jurisdiction are registered and compliant with PIN, NSSF, and NAIF requirements.
You are responsible for maintaining an electronic database that contains all records of contracted staff associated with your account.
Successfully collaborate with various departments, such as Human Resources and Accounts, to address employee relations matters, process payroll, and resolve any concerns pertaining to the preparation of fee notes.
Ensure timely delivery of invoices and purchase orders, while diligently following up on corresponding payments.
Ensure timely communication to management regarding all recruitment requests received from the client and oversee the prompt filling of vacant positions.
Compile and submit a monthly updated roster of all employees assigned to the designated accounts no later than the 15th of each month.
Maintains employee relations and welfare by addressing workplace concerns, mediating disputes, and fostering a positive work environment to enhance productivity and job satisfaction.
Chair monthly meetings with contracted staff at the station and provide management with updates on the outcomes of these discussions.
Handle all staff complaints that are brought to your attention promptly and professionally.
Formulate and execute human resource management policies and procedures to ensure organizational compliance and operational efficiency.
Offer counsel on disciplinary measures and propose appropriate actions as needed.
Foster a secure and compliant work environment by ensuring adherence to all safety protocols and regulations.
Facilitate the planning and coordination of staff meeting schedules.
Address employee concerns by adhering to established company protocols and procedures.
We are seeking a skilled professional to enhance client retention and strengthen client relationships, ensuring sustained satisfaction and loyalty. The ideal candidate will possess a proven track record in client management, with the ability to identify opportunities for upselling and cross-selling while maintaining high levels of engagement. Responsibilities include developing and implementing strategies to reduce churn, conducting regular check-ins with clients, and addressing any concerns or issues promptly. Additionally, the role requires analyzing client feedback to improve service delivery and fostering long-term partnerships through proactive communication and tailored solutions. Strong interpersonal skills and a customer-centric mindset are essential for success in this position.
Introduce innovative products and services while strengthening existing partnerships to drive mutual growth and satisfaction.
Collaborate with technical personnel and other internal stakeholders to address and fulfill customer requirements effectively.
Facilitate and engage in structured debrief sessions with both internal teams and external clients to review outcomes, gather feedback, and ensure alignment on next steps.
Risk mitigation and oversight are central to this role, which demands a keen ability to identify, analyze, and address potential threats that could impact organizational objectives. The position requires a deep understanding of risk frameworks, regulatory compliance, and industry best practices to design and implement effective strategies that safeguard assets and ensure operational resilience. Key responsibilities include conducting comprehensive risk assessments, developing mitigation plans, monitoring emerging risks, and reporting findings to senior leadership to support informed decision-making. Applicants must possess strong analytical skills, proficiency in risk assessment tools, and experience with compliance requirements, along with excellent communication abilities to articulate complex risks to stakeholders at all levels.
Identify and document potential risks and loss exposures affecting SLMC and its clients, with particular emphasis on ensuring compliance with Personal Protective Equipment (PPE) regulations and evaluating the work environment.
Identify, monitor, and coach staff exhibiting risky behaviors or reputational concerns, ensuring timely reporting and corrective action as needed.
Safeguard SLMC and client assets against any potential losses to ensure their protection and integrity.
You will be responsible for adhering to established procedures, participating in risk control meetings, and offering recommended training when deemed necessary.
Performs other tasks as may be designated by management from time to time.
Track and measure key metrics to evaluate performance, assess progress toward objectives, and identify areas for improvement. Monitor critical indicators such as productivity levels, quality standards, efficiency rates, and customer satisfaction scores to ensure alignment with organizational goals. Utilize data-driven insights to drive informed decision-making, optimize workflows, and enhance overall operational effectiveness. Maintain accurate records of performance trends and present findings to stakeholders to support strategic planning and continuous development.
Payroll submissions must be completed no later than the 15th of each month.
Maintains a comprehensive log of monthly meetings held with staff, ensuring thorough documentation is consistently recorded.
Ensure full adherence to leave attendance policies and procedures at all times.
Experiencing delays in addressing employee concerns? This role focuses on reducing the duration from initial complaint submission to final resolution. Key responsibilities include analyzing the current resolution process, identifying bottlenecks, and implementing improvements to enhance efficiency. Strong problem-solving skills and experience in process optimization are essential. The ideal candidate will streamline workflows, ensure timely follow-ups, and maintain clear communication with all stakeholders throughout the resolution journey.
Maintained comprehensive documentation of staff meeting proceedings, ensuring thorough and organized records were preserved.
Efficiently addresses and resolves customer complaints to ensure satisfaction and maintain service quality standards. Analyzes issues thoroughly to identify root causes and implements appropriate solutions promptly. Maintains clear and professional communication with customers throughout the resolution process. Documents all interactions and outcomes for reference and follow-up as needed. Collaborates with relevant departments to prevent recurrence of identified issues.
Drive business growth and foster innovation by identifying new opportunities, cultivating strategic partnerships, and implementing forward-thinking initiatives to enhance competitive advantage and expand market presence.
The role involves overseeing compliance and risk management initiatives, ensuring adherence to regulatory requirements and internal policies. Responsibilities include identifying potential risks, developing mitigation strategies, and implementing robust controls to safeguard organizational integrity. Additionally, the position requires collaboration with stakeholders to promote a culture of compliance and accountability across all operational areas.
Monthly preparation and distribution of payslips for all staff members.
Requirements
A business-related degree with a specialization in HR or a business-related diploma, complemented by a minimum of two years of leadership experience, is required.
Proven ability to develop tailored solutions that align with client objectives and specific requirements. Demonstrates expertise in analyzing customer needs to create effective, outcome-driven strategies.
Proficient in active listening, strategic negotiation, and compelling presentation delivery.
Demonstrates a strong capacity to oversee several projects simultaneously with meticulous attention to detail.
Proficient in both spoken and written communication with clarity and precision.
Please submit your CV to talentsourcing@sheerlogicltd.com no later than 10th June 2026, ensuring the job title is clearly stated in the subject line of your email.
Qualifications
BA/BSc/HND , Diploma
Experience Required
2 years
