Kenya Tea Packers Ltd (KET EPA), a frontrunner in tea blending, packaging, and distribution, celebrates a distinguished 47-year heritage spanning Kenyan and global markets. Renowned for its innovative approach, KET EPA provides tailored branding solutions and contract packaging services, complemented by an expansive and premium product lineup of more than 50 offerings—encompassing black tea, flavored tea, green tea, purple tea, white tea, orthodox tea, herbal infusions, and bottled water. With a commitment to sustained expansion and strategic advancement, the company is now seeking to appoint highly skilled, driven, and exceptional professionals to fill the specified role.
Purpose of the Job
The ICT Assistant – Network Administration, under the supervision of the Head of ICT, is tasked with evaluating information risks and streamlining the remediation of identified vulnerabilities to enhance IT security and manage risks across Kenya Tea Packers. In collaboration with the Database Administrator and Business Intelligence & Reporting teams, the incumbent will coordinate ICT system support. Additionally, the role encompasses ensuring secure network connectivity within Keep offices, as well as safeguarding the integrity and security of the company’s systems.
Responsibilities include executing core operational tasks, managing assigned projects, and ensuring compliance with established protocols and deadlines. The position requires the ability to analyze data, identify trends, and provide actionable insights to support decision-making. Additionally, the role demands strong communication and organizational skills to collaborate with cross-functional teams effectively. Proficiency in relevant software and tools is essential, alongside a commitment to maintaining high standards of accuracy and efficiency in all deliverables.
Evaluates key network performance indicators—availability, utilization, throughput, and latency—to ensure optimal connectivity. Oversees the meticulous selection, installation, configuration, and testing of ICT equipment through strategic planning and execution.
Monitor and oversee all communications infrastructure while addressing any networking issues by proactively implementing robust preventive measures for IT networks, systems, and software applications.
Present detailed findings and actionable recommendations regarding detected vulnerabilities to the Head of ICT for implementation of corrective measures.
Conduct vulnerability assessments by utilizing advanced IT security tools and established methodologies, identifying and documenting any security or risk concerns present within the IT network, systems, or software applications.
Establishes network specifications by collaborating with users to evaluate workflow, access, information, and security requirements, then developing router administration designs that include interface configuration and routing protocols.
Maintains optimal network performance through continuous monitoring, analysis, and performance tuning, while promptly resolving network issues and escalating unresolved problems to external vendors for further resolution.
Implements robust network security measures by establishing access protocols, continuously monitoring network activity, enforcing stringent controls, and conducting thorough evaluations—while ensuring all documentation remains current and accurate.
Responsibilities include conducting regular audits of firewall rules, configurations, and logs in collaboration with the Head of Enhanced Cyber Defense and Security to establish access privileges, control frameworks, and resource allocations.
Support the ICT Manager in evaluating and proposing enhancements to the organization’s ICT policies, including the Disaster Recovery Plan, the ICT strategy for the company’s technology infrastructure, and the Systems & Business Continuity Plan (BCP) Standard Operating Procedures (SOP).
We are responsible for entering, updating, and tracking issues within the ICT support helpdesk system while ensuring timely and consistent assistance is provided to all users of our information and telecommunication services.
Provide foundational training and assistance to users on network access and software application usage, while supporting the ICT Manager in managing documentation for all information systems.
Collaborate with vendor support representatives to assess and revise Service Level Agreements (SLAs) and address technical challenges impacting end-user hardware, software, and network services, including MPLS, SD-WAN, and internet connectivity.
Ensure that all PCs, laptops, and servers within the domain or network are equipped with licensed and up-to-date operating systems, as well as the latest versions of endpoint security software.
Ensure the seamless interconnection of all computers with a variety of systems, including validation systems, file servers, email servers, application servers, and administrative systems.
Collaborate with the Head of ICT to develop the annual ICT training capital expenditure (CAPEX) and operational expenditure (OPEX) budgets.
Execute additional tasks as directed by the Systems Administrator or the Head of ICT, as required.
Key Result Areas:
The primary responsibilities of this position include the following key areas:
Design, implement, and maintain network infrastructure, security frameworks, and associated support systems to ensure optimal performance and robust protection.
Penetration testing and vulnerability assessments are conducted to evaluate the security of information systems, identifying potential weaknesses and risks that could be exploited by malicious actors. These assessments involve systematic evaluations of networks, applications, and infrastructure to detect vulnerabilities, misconfigurations, or security flaws that may compromise data integrity, confidentiality, or availability. The role requires a thorough understanding of cybersecurity frameworks, attack methodologies, and defensive strategies to simulate real-world threats and provide actionable remediation guidance. Professionals in this position must possess expertise in tools such as Metalloid, Burp Suite, and Nessus, along with strong analytical and problem-solving skills to interpret findings and communicate risks effectively to stakeholders.
Manages the ongoing operations related to threat and vulnerability assessment.
Provide expert technical assistance to end users, addressing their inquiries and resolving technical issues efficiently. Troubleshoot hardware, software, and network-related problems to ensure minimal downtime and optimal system performance. Maintain accurate records of support interactions, diagnoses, and resolutions in the designated ticketing system. Collaborate with cross-functional teams to escalate complex issues and implement effective solutions. Stay updated on emerging technologies, industry trends, and best practices to enhance support quality. Meet service level agreements (SLAs) for response and resolution times while delivering exceptional customer service.
Develop and execute plans for deploying new hardware and software solutions. Oversee the coordination of firmware updates and application upgrades to ensure seamless integration and optimal performance.
Collaborate with external vendors to address and resolve issues related to software and hardware malfunctions.
As essential qualifications, this role demands proficiency in a range of key skills and areas of expertise. Candidates must exhibit strong analytical abilities, effective communication, and meticulous attention to detail. The position requires a solid grasp of industry-specific methodologies and the capacity to apply technical knowledge to solve complex problems. Additionally, collaboration and teamwork are critical, as the role involves regular interaction with cross-functional teams to achieve shared objectives. Leadership potential and adaptability to evolving challenges are also highly valued.
Hardware: Demonstrates a comprehensive grasp of computer hardware components and their integration within computing systems and databases. Possesses a keen awareness of the capabilities and limitations inherent to various hardware configurations.
Proficient networking skills, including a solid understanding of network connectivity principles, integration methodologies, and protocol standards.
Proficient in software development principles, methodologies, and established standards is required.
Operating and Database Systems: Responsibilities include installing and upgrading operating systems and databases, as well as managing the installation, updating, and distribution of software packages. Additionally, the role involves optimizing and tuning operating systems and databases for performance, along with continuous monitoring to ensure efficient operation.
Demonstrates strong analytical skills by leveraging expertise in a wide array of technologies to develop efficient and practical solutions to complex challenges.
Proficient in articulating intricate technical details with clarity and precision, ensuring comprehension among diverse audiences.
Organizational skills: Demonstrated capacity to systematically manage tasks, streamline workflows, and prioritize responsibilities with precision and efficiency.
Required Expertise and Qualifications: Candidates must possess a comprehensive understanding of the specified field, along with proven proficiency in relevant tools and methodologies. Essential skills include strong analytical abilities, effective communication, and meticulous attention to detail. Proficiency in data management, problem-solving, and collaborative teamwork is also mandatory. Additionally, familiarity with industry standards and best practices is required to ensure optimal performance in the role.
The job holder must possess;
A Bachelor’s degree in Computer Science or Information Technology is required for this position.
A minimum of two years of hands-on experience in network administration is required.
Network and Security Certification: Candidates should possess either a Cisco Certified Network Associate (CCNA) credential or a Certified Ethical Hacker (CEA) certification.
Proficiency in executing network installations and configurations is essential, with practical expertise in setting up and optimizing network systems being a key requirement.
Possesses extensive expertise in network infrastructure, protocols, and systems, demonstrating a comprehensive understanding of LAN, WAN, and other networking technologies. Proficient in designing, implementing, maintaining, and troubleshooting complex network environments to ensure optimal performance, security, and reliability. Skilled in configuring routers, switches, firewalls, and other networking devices, as well as monitoring network traffic and resolving connectivity issues efficiently. Strong analytical and problem-solving abilities to diagnose and address network-related challenges with minimal downtime. Familiarity with industry-standard tools and best practices for network administration, security, and optimization. Capable of collaborating with cross-functional teams to support organizational network requirements and ensure seamless operations.
Proven expertise in router installation, configuration, and troubleshooting is required.
Interested and eligible candidates are encouraged to submit their application, including a Motivation Letter that clearly specifies the position being applied for along with current and expected compensation, a Curriculum Vitae, and the names and contact details of three professional references, to: Our Client is an Equal Opportunity Employer. The application deadline is Wednesday, June 10, 2026. Only candidates selected for further consideration will be notified. Qualified applicants should forward their CV to jobshag@hcsaffiliatesgroup.com, ensuring the position title is included in the email subject line.
Qualifications
BA/BSc/HND
Experience Required
2 years
