We are seeking a highly motivated and detail-oriented professional to join our team in the role of [Job Title]. The ideal candidate will possess at least [X] years of experience in [relevant industry/field], along with a proven track record of success in [specific skill or responsibility]. Strong proficiency in [specific software, tool, or methodology] is essential, as is the ability to collaborate effectively within cross-functional teams to drive results. This position requires excellent problem-solving skills, adaptability, and a commitment to maintaining high standards of quality and efficiency. The successful applicant will be responsible for [list key responsibilities], ensuring alignment with organizational goals while contributing to innovative solutions that enhance our operations.
The incumbent will report to the Fleet, Travel, and Leases Lead, overseeing the strategic planning, implementation, and ongoing enhancement of Safaricom’s corporate travel operations. The position is tasked with delivering cost-efficient, compliant, and secure travel solutions while elevating the traveler experience and aligning with organizational goals. This is accomplished through comprehensive management of domestic and international travel services, encompassing flight reservations, ground transportation, lodging, MICE (Meetings, Incentives, Conferences, and Exhibitions) coordination, visa procurement, meet-and-assist services, travel-related training programs, and related travel management platforms.
This position delivers specialized guidance on travel policies, processes, and procedures to ensure adherence to service level agreements (SLAs). Core duties involve collaborating with stakeholders, managing suppliers and assessing their performance, mitigating travel-related risks, enhancing operational efficiency, and overseeing budgets. By applying industry-leading standards and data-driven analysis, the role fosters ongoing enhancements and supports strategic, evidence-based decision-making.
Responsibilities
As a Health and Safety professional, you will be responsible for developing, implementing, and maintaining robust health and safety policies and procedures to ensure compliance with regulatory standards and organizational objectives. You will conduct thorough risk assessments, identify potential hazards, and recommend appropriate control measures to mitigate workplace risks. Additionally, you will oversee safety training programs, investigate incidents, and analyze trends to prevent future occurrences. Your role will involve collaborating with leadership teams to foster a culture of safety awareness and continuous improvement. Strong analytical skills, attention to detail, and the ability to communicate effectively with stakeholders at all levels are essential. Proficiency in health and safety regulations and certifications such as OSHA or BOSH is required.
Maintain adherence to the company’s established code of conduct, policies, and procedures while fostering a culture of integrity and accountability throughout all responsibilities.
All employees are required to comply with established safety, health, and wellbeing policies, guidelines, and procedures in every action and decision they make.
We oversee the strategic planning, execution, and optimization of corporate travel programs to ensure alignment with organizational goals, cost efficiency, and compliance with travel policies. This role involves negotiating contracts with travel suppliers, managing travel vendors, and implementing technology solutions to streamline booking processes and enhance traveler experiences. Additionally, we monitor travel spend, analyze spending patterns, and report on key performance metrics to identify opportunities for savings and process improvements. Strong vendor management, analytical, and communication skills are essential, along with proficiency in travel management systems and tools.
Formulate, execute, and enhance Safaricom’s corporate travel policy to ensure alignment with organizational objectives and regulatory standards.
To uphold adherence to internal policies, meet regulatory obligations, and align with audit standards.
Responsibilities include managing all aspects of travel operations, from initial bookings and ticketing to comprehensive reporting and financial reconciliation.
Efficient oversight of supplier relationships and contractual agreements is essential, requiring meticulous management to ensure optimal performance and compliance. This role involves negotiating terms, monitoring delivery schedules, and resolving discrepancies to uphold service excellence. Candidates must demonstrate strong analytical skills, proficiency in contract administration, and the ability to collaborate across departments. Experience in supplier risk assessment and contract lifecycle management is highly valued, along with expertise in leveraging data for strategic decision-making.
Develop and maintain strong partnerships with Travel Management Companies (TMCs), airlines, hotels, and other key travel suppliers to ensure seamless service delivery and mutual benefits.
Spearhead the identification, assessment, and procurement of suppliers to secure the most advantageous terms and cost efficiencies.
Oversee vendor performance by evaluating adherence to established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
As a Cost Management & Optimization specialist, you will be accountable for identifying, analyzing, and implementing strategies to reduce expenses while maintaining operational efficiency. Your role involves reviewing financial data, evaluating cost structures, and proposing sustainable cost-saving measures. You will collaborate with cross-functional teams to streamline processes and eliminate inefficiencies, ensuring alignment with organizational goals. Strong analytical skills, proficiency in financial modeling, and experience with budgeting tools are essential. Additionally, you will monitor cost trends, assess vendor contracts, and drive continuous improvement initiatives to enhance overall financial performance.
Analyze expenditures related to travel to uncover potential cost reductions.
Cost control initiatives must be executed while upholding stringent standards of service quality and operational safety.
Compiles regular reports analyzing travel expenditures, identifying trends, and highlighting savings realized.
We foster productive relationships with key stakeholders to ensure their needs and expectations are met through transparent communication and collaborative efforts. This involves actively seeking their input, addressing concerns promptly, and aligning strategies with their interests. Strong interpersonal skills, exceptional communication abilities, and the capacity to manage diverse perspectives are essential for this role. Additionally, experience in stakeholder management, negotiation, and conflict resolution is highly valued.
Serve as the primary point of contact for internal stakeholders on travel-related matters.
Offer strategic guidance and expert counsel to senior leadership regarding travel-related policies, planning, and operational challenges.
Facilitate periodic business reviews and presentations for stakeholders and vendors.
We are seeking a dedicated professional to oversee Risk, Safety, and Duty of Care initiatives within our organization. The ideal candidate will ensure compliance with regulatory standards, identify potential hazards, and implement robust safety protocols to protect employees, assets, and stakeholders. Responsibilities include conducting risk assessments, developing emergency response plans, and fostering a culture of safety awareness across all departments. The role demands strong analytical skills, attention to detail, and the ability to communicate effectively with senior leadership and frontline staff. Proficiency in risk management frameworks and prior experience in a similar position are required to succeed in this critical function.
Develop and implement comprehensive travel risk management frameworks to mitigate potential threats and ensure organizational safety and resilience.
Coordinate emergency travel arrangements and establish responsive crisis management protocols.
Maintain diligent adherence to duty of care obligations for every traveler to safeguard their well-being and security throughout all travel arrangements.
We are seeking a skilled professional to design, implement, and oversee systems and process improvements to enhance operational efficiency and productivity. The ideal candidate will possess strong analytical skills, problem-solving abilities, and a deep understanding of workflow optimization. Responsibilities include evaluating current processes, identifying inefficiencies, developing innovative solutions, and collaborating with cross-functional teams to drive continuous improvement. Proficiency in process mapping, data analysis, and change management is required, along with the ability to measure and report on the impact of improvements. Experience in a similar role and familiarity with industry best practices are highly preferred.
Oversee the administration and enhancement of travel management systems, including online booking tools and expense platforms.
Facilitate advancements in automation and streamline operational processes within travel operations to enhance efficiency and productivity.
Implement and enhance system infrastructure by managing deployments, upgrades, and integrations to ensure seamless operational performance.
The role involves collecting, analyzing, and presenting data to support informed decision-making, ensuring accuracy and relevance in reporting. Responsibilities include generating regular reports, identifying trends, and providing actionable insights to stakeholders. Proficiency in data visualization tools, such as Tableau or Power BI, and strong analytical skills are required. Familiarity with SQL, Excel, and business intelligence platforms is essential to derive meaningful conclusions from complex datasets.
Create and oversee dashboards and reports that evaluate travel performance metrics to provide actionable insights and support data-driven decision-making.
Deliver actionable insights grounded in data to enhance organizational decision-making processes.
Bachelor’s degree in Computer Science, Engineering, or a related field is required. Minimum of three years of experience in software development, with a strong proficiency in programming languages such as Java, Python, or C++. Experience with cloud platforms like AWS or Azure is highly desirable. Familiarity with DevOps practices, version control systems (e.g., Git), and CI/CD pipelines is essential. Excellent problem-solving skills and the ability to work collaboratively in agile teams are necessary. Strong communication skills to articulate technical concepts to both technical and non-technical stakeholders are also required.
Proven expertise, relevant qualifications, and hands-on experience are essential for this role. The ideal candidate will possess a strong foundation in key competencies, backed by practical knowledge and relevant industry experience.
A Bachelor’s degree or diploma in Travel and Tourism, Procurement, Logistics, or a related business discipline from an accredited college or university is required. Professional certifications in travel management, procurement, or supply chain management are considered advantageous.
Requires a minimum of five years of professional experience within a Travel Management Company (TMC) or a corporate travel setting.
Proven experience managing corporate travel programs and high-volume travel operations.
Proven track record in achieving cost efficiencies, negotiating favorable terms with suppliers, and enforcing travel policy standards effectively.
Possesses extensive expertise in computer reservation systems, global distribution systems (GDS), and digital travel platforms.
Proficiency in both English and Amharic is essential, with additional fluency in other languages being advantageous.
Demonstrates a proactive and solution-oriented mindset to consistently deliver results efficiently while meeting deadlines and exceeding customer expectations.
Exceptional customer focus, coupled with a keen ability to discern and prioritize customer needs—whether internal or external—while delivering responsive solutions.
Possesses excellent interpersonal abilities to foster collaborative relationships and effectively engage with diverse stakeholders across all levels of the organization.
Demonstrates exceptional proficiency in stakeholder management, fostering collaborative relationships with clients, partners, and internal teams. Drives alignment between business objectives and stakeholder expectations, ensuring transparent communication and proactive engagement throughout all project phases. Resolves conflicts with diplomacy, balancing diverse interests to secure buy-in and sustain long-term partnerships. Leverages negotiation skills to align priorities, mitigate risks, and deliver mutually beneficial outcomes while maintaining high levels of trust and accountability.
Proficient in utilizing Microsoft Office Suite and other software essential to the operations of Travel Management Services.
Qualifications
BA/BSc/HND , Diploma
Experience Required
5 years
