To deliver pre-sales technical support to clients as well as the sales, bid, and commercial teams, this role requires a thorough assessment of client requirements and the development of complete, optimized technical and commercial solutions. Responsibilities include validating technical feasibility, capacity, and inventory to align with service level agreements, timelines, and budgetary constraints.
Reporting to the Capacity Planning Manager, this role involves overseeing and optimizing resource allocation to meet operational demands efficiently. Key responsibilities include analyzing production schedules, evaluating workforce requirements, and ensuring alignment with strategic business objectives. The position demands a strong background in capacity planning, proficiency in data analysis tools, and the ability to collaborate across departments to enhance workflow productivity. Additionally, the role requires experience in forecasting demand, managing inventory levels, and implementing process improvements to support scalable growth.
Oversee and execute essential duties and responsibilities encompassing a broad range of operational tasks, ensuring alignment with organizational objectives and industry standards. Facilitate seamless workflow management by coordinating cross-functional activities, adhering to established protocols, and maintaining rigorous compliance with regulatory frameworks. Demonstrate proficiency in problem-solving, decision-making, and resource allocation to optimize efficiency, productivity, and performance outcomes. Foster collaborative partnerships with stakeholders, teams, and leadership to drive continuous improvement and sustainable growth. Maintain meticulous documentation, reporting, and record-keeping practices to uphold transparency, accountability, and audit readiness.
Deliver specialized technical assistance during the pre-sales phase to facilitate and streamline both sales and provisioning operations.
Develop technical solutions while producing comprehensive technical documentation for both internal teams and external clients.
Assess potential risks, complications, or contractual obstacles within solutions and implement strategies to effectively reduce or resolve them.
Craft comprehensive technical documentation that encompasses product descriptions, system architectures, and functional specifications.
Devising, introducing, and embedding robust standards and processes constitutes a core responsibility in shaping how solutions are planned and designed.
Assist in the creation and enhancement of innovative product offerings, contributing to the full product development lifecycle from initial concept through to launch. Collaborate with cross-functional teams to gather requirements, brainstorm ideas, and refine product specifications. Conduct market research and feasibility studies to assess demand, identify trends, and evaluate potential challenges. Prepare detailed project plans, timelines, and budgets to ensure timely and cost-effective execution. Provide technical expertise and creative input to drive product innovation and improve existing solutions. Maintain clear documentation and effective communication throughout all stages of development to align stakeholders and ensure project success.
Collaborate with cross-functional teams to develop tailored, sophisticated solutions centered on technical proficiency, service delivery, fulfillment processes, quality assurance, and billing operations.
Enhance the efficiency of solution development processes to drive productivity and innovation within the team.
Prepare ad hoc reports upon request to support business needs.
Provide support in the development of technical drawings and related documentation to ensure accuracy and completeness.
Assist in auditing and maintaining the integrity of database records and information to ensure accuracy and reliability.
Ensure the accuracy and reliability of data within OSS/BSS systems by actively utilizing and upholding data integrity standards.
Minimum requirements for consideration include a bachelor’s degree in a relevant field or its equivalent in professional experience. At least three years of practical experience in a related discipline is essential, along with proficiency in industry-standard software and tools. Strong analytical, problem-solving, and communication skills are necessary to excel in this role. Candidates must demonstrate the ability to work independently and collaboratively within a team environment. Familiarity with regulatory standards and best practices in the field is also required.
A bachelor’s degree or its equivalent in a relevant discipline is required.
We seek candidates with foundational experience in [specific field or role] along with a demonstrated proficiency in [key skills, e.g., software, tools, or methodologies]. Applicants should possess strong [soft skills, e.g., communication, problem-solving] and meet the following requirements: [list any certifications, degrees, or technical qualifications]. Responsibilities will include [briefly outline core duties, e.g., project management, data analysis, client interactions], with a focus on [specific outcome or goal]. Ideal candidates will exhibit [desired traits, e.g., adaptability, leadership] and a commitment to [company values or industry standards].
With a minimum of eight years of technical expertise in the telecommunications sector, including no fewer than five years dedicated to solutions architecture or an equivalent capacity, the ideal candidate will bring a wealth of hands-on experience and strategic insight to this role.
With a strong background in service delivery, sales support, network infrastructure, or operations support—or comparable fields—you possess specialized expertise in these areas.
Intermediate proficiency in Transmission technologies, including DWDM, OTN, and SDH, as well as IP services such as peering, IP Transit, and Layer 2/3 offerings, is required. Familiarity with Fiber, Colocation, and Subsea network infrastructure is also expected.
Proven expertise and extensive hands-on experience with GIS systems are required.
Professionals with a proven track record in overseeing the full product and technology lifecycle—spanning technical development, fulfillment strategies, quality assurance measures, and billing operations—are preferred.
Possesses advanced proficiency in creating solution alternatives to comprehensively assess the full spectrum of effects and expenditures associated with the proposed resolution.
Demonstrated proficiency in both written and verbal communication, as evidenced by a strong track record of professional achievements and relevant prior experience.
Proficient in leveraging Microsoft Visio, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint to enhance productivity and streamline workflows. Skilled in creating detailed diagrams, reports, spreadsheets, and presentations with precision and efficiency.
Proficient in delivering clear, concise communications and presentations, with a strong aptitude for distilling complex project details into accessible insights tailored to diverse organizational stakeholders.
Capable of effectively handling multiple competing priorities while providing clear direction, resolving issues efficiently, and thriving in a high-pressure setting.
Available to work flexible hours, including evenings and weekends, to accommodate client needs.
Seeking candidates with a proven track record in similar roles, demonstrating expertise in key responsibilities and core competencies. Ideal applicants will possess specialized skills honed through relevant professional experience, along with a strong educational background or certifications pertinent to the field. The role demands adaptability, problem-solving proficiency, and a commitment to continuous learning to meet evolving industry demands.
Proficiency in network engineering with a focus on the design and strategic planning of Transmission or IP networks is required.
Accomplished in architecting and implementing intricate solutions, demonstrating a robust history of success in development and design initiatives.
Possesses a comprehensive understanding of the competitive environment surrounding product and service offerings within the connectivity solutions sector.
Attributes
Dedicated to cultivating strong client relationships and fostering long-term partnerships, you will prioritize client needs with exceptional attentiveness and care. Your ability to connect with clients on a personal level and consistently deliver outstanding service will be central to your role. Through active listening and responsive communication, you will ensure clients feel valued and supported throughout their engagement. Your commitment to building trust and maintaining open dialogue will drive client satisfaction and retention.
Integrity, honesty, and a strong commitment to ethical principles are essential qualities for this position. Candidates must demonstrate unwavering ethical standards in all professional interactions and decision-making processes.
Boundless enthusiasm, a strong commitment, and adaptability are essential qualities for this role.
Striving for exceptional personnel performance, meticulous accuracy, and unwavering attention to detail.
Collaborative professionals excel by leveraging collective effort and fostering strong partnerships to deliver outstanding outcomes.
Proven ability to analyze complex information and synthesize data from multiple sources to derive meaningful insights.
Proficient English speaker with a strong interpersonal skill set, demonstrating an innate ability to engage effectively with individuals.
Proficient in diagnosing network issues with precision and expertise.
Qualifications
BA/BSc/HND
Experience Required
8 years
