Job Purpose: The primary objective of this role is to oversee and contribute to the strategic planning and execution of key initiatives to drive organizational growth and operational excellence. The position requires a proactive approach to problem-solving, meticulous attention to detail, and the ability to collaborate effectively across departments. Essential qualifications include a relevant degree, proficiency in industry-specific tools, and at least five years of progressive experience in a similar capacity. Key responsibilities encompass leading cross-functional teams, managing budgets, analyzing performance metrics, and ensuring alignment with company objectives. The ideal candidate will demonstrate strong leadership, adaptability to dynamic business environments, and a commitment to continuous improvement.
We are expanding our team and looking for a proactive Account Manager to cultivate and sustain enduring, high-value client relationships. This position requires engaging with key stakeholders, identifying client requirements, and acting as the primary liaison. You will collaborate closely with customers and internal teams across departments to guarantee the timely and effective execution of solutions, ultimately enhancing customer satisfaction, fostering retention, and accelerating business expansion.
Execute a comprehensive range of duties centered on advancing organizational objectives, including strategic planning, project oversight, and team leadership to ensure seamless operations. Develop and implement policies, processes, and frameworks aligned with industry best practices to enhance efficiency, compliance, and performance. Serve as a key decision-maker, analyzing data, evaluating risks, and providing actionable insights to drive informed business decisions. Foster collaboration across departments to align objectives, resolve challenges, and cultivate a high-performance culture. Monitor financial metrics, resource allocation, and budgetary controls to optimize expenditures and maximize return on investment. Oversee cross-functional initiatives, ensuring timely delivery of projects while maintaining quality standards and stakeholder satisfaction.
Client Relations entails cultivating and sustaining robust, trust-based partnerships with clients to ensure their needs are consistently met, and their satisfaction is maintained. This role demands a proactive approach to understanding client objectives, anticipating potential challenges, and delivering tailored solutions that drive mutual success. Strong interpersonal and communication skills are essential, along with the ability to manage multiple priorities in a fast-paced environment while maintaining a client-centric focus. Experience in a similar capacity, whether in client services, account management, or a related field, is required, as is proficiency in CRM tools and data analysis to track client interactions and measure satisfaction metrics. The ideal candidate will demonstrate resilience, adaptability, and a commitment to exceeding client expectations through strategic problem-solving and continuous engagement.
Ensure strict adherence to the Terms of Reference (Tors) and Service Level Agreements (SLAs) outlined in the contract, fulfilling all stipulated expectations in a timely and professional manner.
Proactively oversee the prompt renewal of all staff contracts to maintain compliance and operational continuity.
Ensure all contracted staff at the Client utilize their allocated leave within the designated contract periods.
Oversee the management of an up-to-date electronic database containing all records pertaining to contracted staff within your designated account.
Maintain accurate and current personal files for all employees within your purview, ensuring each file contains all required documentation and that the information is consistently updated in the relevant systems.
Establish and oversee the creation of timetables and the assignment of deadlines for performance appraisals.
Regularly evaluate staff performance and provide ongoing coaching and mentoring to ensure consistently high-quality outcomes.
Manage authorized interactions with third parties on behalf of the Managing Director.
Responsible for overseeing all aspects of payroll processing, ensuring accurate and timely disbursement of employee compensation, including salaries, bonuses, and deductions. Manages payroll records, maintains compliance with tax regulations, and resolves any discrepancies or inquiries promptly. Requires proficiency in payroll software, attention to detail, and strong organizational skills. Additionally, collaborates with HR and finance teams to streamline processes and ensure adherence to company policies and labor laws.
Ensure comprehensive follow-ups regarding PIN, NSSF, and NAIF registrations for all contracted personnel affiliated with your portfolio.
Oversee and manage the electronic database containing comprehensive records of all contracted staff within your designated account.
Professionally engage with various departments, such as Human Resources and Accounts, to address employee relations matters, process payroll, and resolve issues concerning the preparation of fee notes.
Ensure timely delivery of invoices and purchase orders, while diligently following up on payment status.
Ensure timely notification to management regarding all client recruitment requests and take responsibility for filling vacant positions promptly.
Compile and finalize the monthly payroll roster for all personnel assigned to the designated accounts, ensuring it is completed and submitted by the 15th of each month.
Employee Relations and Welfare professionals are responsible for cultivating a supportive and compliant workplace environment by addressing employee concerns, fostering open communication, and ensuring adherence to company policies and labor laws. They serve as the primary liaison between employees and management, mediating disputes, resolving conflicts, and promoting fair treatment across all levels of the organization. Additionally, they develop and implement welfare programs to enhance employee well-being, satisfaction, and engagement, while maintaining confidentiality and upholding ethical standards in all interactions.
Monthly, the chairperson organizes scheduled meetings with contracted staff at the station and provides management with detailed updates on the outcomes and discussions from these sessions.
Address all staff complaints that are presented to you promptly and professionally.
Develop and execute comprehensive human resource management policies and procedures to ensure organizational compliance and operational efficiency.
Offer guidance and propose appropriate disciplinary measures as needed.
Ensure a safe and secure work environment by adhering to safety protocols and identifying potential hazards.
Facilitate the planning and coordination of staff meetings, ensuring all necessary arrangements are made in advance.
Address employee concerns in alignment with established organizational policies and procedures.
We are seeking a dedicated professional to oversee client retention strategies and cultivate strong relations with our valued customers. The ideal candidate will excel in maintaining ongoing engagement, addressing client needs promptly, and implementing initiatives to enhance satisfaction and loyalty. Responsibilities include analyzing retention metrics, developing targeted retention programs, and collaborating with cross-functional teams to ensure seamless client experiences. The role demands exceptional communication skills, a proactive approach, and the ability to build long-term partnerships.
Introduce innovative products and services while strengthening current partnerships to drive mutual growth and satisfaction.
Collaborate closely with technical personnel and internal teams to ensure customer requirements are addressed efficiently and effectively.
Facilitate and engage in debriefing sessions with both internal teams and external clients to gather comprehensive feedback and insights.
We are seeking a skilled Risk Management professional to identify, assess, and mitigate potential risks to ensure the organization’s stability and compliance. The ideal candidate will possess strong analytical skills, attention to detail, and experience in risk assessment methodologies. Responsibilities include developing risk management policies, conducting risk evaluations, and implementing strategies to minimize exposure. Additionally, the role involves monitoring regulatory changes, reporting risk-related issues to senior management, and collaborating with various departments to integrate risk management practices. Proficiency in risk management frameworks and tools, along with excellent communication abilities, is essential for success in this position.
Conduct thorough evaluations to identify and document potential risks and loss exposures for SLMC and its clients, with a primary emphasis on ensuring compliance with Personal Protective Equipment (PPE) regulations and maintaining a safe work environment.
Identify, monitor, and provide coaching and reporting for staff exhibiting risky behaviors or reputational concerns.
Mitigate any potential losses to SLMC and its clients through proactive measures and diligent oversight.
You will be responsible for adhering to established procedures, participating in risk control meetings, and offering recommended training when necessary.
Performs additional tasks and responsibilities as directed by management from time to time.
Drive measurable performance through defined Key Performance Indicators that align with organizational objectives, ensuring clarity in expectations and accountability for outcomes. Track and analyze critical metrics to evaluate progress, identify trends, and implement data-driven adjustments to enhance efficiency and effectiveness across operations. Regularly review and refine these indicators to maintain relevance and support continuous improvement initiatives.
Payroll submissions must be completed and submitted no later than the 15th day of each month.
Maintain comprehensive documentation of monthly staff meetings, ensuring thorough records are consistently compiled and maintained.
Maintain strict adherence to leave attendance policies to ensure full compliance at all times.
The duration required to resolve employee grievances is critical to maintaining a productive and harmonious workplace. Efficiently addressing and closing staff complaints within a defined timeframe ensures timely issue resolution, supports employee satisfaction, and minimizes disruptions to workflow. This metric highlights the organization’s commitment to effective communication, problem-solving, and continuous improvement in managing workplace concerns.
Maintained meticulous documentation of all staff meeting proceedings.
Respond to and resolve customer complaints in a timely and professional manner, ensuring satisfaction and maintaining positive relationships with clients. Investigate issues thoroughly by gathering relevant information and analyzing details to identify root causes. Collaborate with cross-functional teams to implement effective solutions and prevent recurrence of similar problems. Maintain detailed records of complaints and resolutions for future reference and reporting purposes.
We are seeking a dynamic professional to drive business growth and foster innovation. This role requires a strategic mindset to identify and pursue new market opportunities while enhancing existing operations. The ideal candidate will excel at creating and implementing innovative solutions that propel the company forward, ensuring sustainable competitive advantage. Strong analytical and leadership skills are essential to navigate market changes and inspire teams to achieve ambitious targets.
Compliance and Risk Management entails ensuring adherence to regulatory standards and mitigating potential threats to organizational integrity. This role involves identifying, assessing, and addressing risks while maintaining compliance with applicable laws, policies, and industry best practices. Responsibilities include developing and implementing robust frameworks to monitor and manage risks, conducting thorough audits, and providing strategic recommendations to senior leadership to foster a culture of accountability and transparency. The position requires a strong understanding of regulatory requirements, keen analytical skills, and the ability to communicate complex concepts effectively to stakeholders at all levels.
Monthly payslips are prepared and distributed to all staff members.
• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• Minimum of 5 years of professional software development experience.
• Proficiency in one or more of the following programming languages: Java, Python, C++, or Go.
• Experience with cloud platforms, such as AWS, Azure, or Google Cloud.
• Strong problem-solving skills and the ability to work both independently and collaboratively.
• Excellent communication skills for conveying technical concepts to both technical and non-technical stakeholders.
• Proven leadership experience, with at least 2 years in a senior or team lead capacity.
• Familiarity with Agile methodologies and continuous integration/continuous deployment (CI/CD) practices.
A relevant business degree with a specialization in HR or a business-related diploma, coupled with at least two years of experience in a leadership capacity, is required.
Skilled at developing client-centric solutions tailored to meet specific customer requirements and preferences.
Proven ability to listen attentively, negotiate effectively, and deliver compelling presentations.
Demonstrates a strong capability to oversee numerous projects simultaneously while maintaining meticulous attention to detail.
Demonstrates exceptional proficiency in both verbal and written communication.
Submit your CV to talentsourcing@sheerlogicltd.com no later than June 10, 2026, ensuring the job title is clearly stated in the email subject line.
Qualifications
BA/BSc/HND , Diploma
Experience Required
2 years
