Job Summary
The Head of ICT will spearhead the organization’s Information & Communication Technology division, guaranteeing secure, dependable, and high-performing IT systems that align with business operations and long-term strategic objectives. This position will oversee ICT infrastructure management, information security protocols, digital transformation projects, systems support, and the creation of technology-driven solutions to elevate service delivery standards.
The successful applicant must possess extensive expertise as an ICT leader, demonstrating a proven track record in financial systems, IT governance, cybersecurity, and digital innovation.
Oversee and execute a range of essential duties to ensure operational excellence and organizational success. Develop and implement strategic initiatives to enhance productivity, efficiency, and overall performance. Collaborate with cross-functional teams to align goals, streamline processes, and drive continuous improvement. Monitor key performance indicators to assess progress, identify areas for enhancement, and implement corrective actions as needed. Foster a culture of accountability, innovation, and professional growth while maintaining high standards of quality and compliance.
As a strategic leader in the field of ICT, your primary responsibility will involve developing and implementing comprehensive ICT strategies that align with organizational objectives. You will lead and inspire a team of ICT professionals, fostering innovation and ensuring the delivery of efficient, secure, and scalable technological solutions. Your role will require a deep understanding of current and emerging technologies, as well as the ability to anticipate future trends to drive digital transformation. Additionally, you will oversee the management of ICT infrastructure, cybersecurity measures, and digital innovation initiatives, ensuring they support the organization’s long-term goals. Strong leadership, strategic planning, and exceptional communication skills are essential to succeed in this position.
Formulate, deploy, and oversee information and communication technology strategies that are fully integrated with the organization’s overarching business objectives.
Demonstrate strong leadership and strategic direction to the ICT team, fostering an environment of high performance and ongoing enhancement.
Lead efforts to modernize and optimize processes through digital solutions, ultimately improving operational efficiency, elevating customer interactions, and increasing the scope of automation across the organization.
ICT Infrastructure & Systems Management involves overseeing the planning, implementation, and maintenance of an organization’s information and communication technology systems to ensure seamless operations. This role requires expertise in managing servers, networks, databases, and cloud services while adhering to security protocols and compliance standards. Responsibilities include monitoring system performance, troubleshooting technical issues, and optimizing infrastructure efficiency. Additionally, the position demands strong leadership skills to coordinate with cross-functional teams, develop IT policies, and align technology solutions with business objectives. Familiarity with emerging technologies, IT governance frameworks, and risk management is essential for driving innovation and maintaining system reliability.
Responsible for directing the installation, configuration, and ongoing maintenance of all IT hardware, software, networks, and communication systems.
Oversee the efficient operation, scalability, and security of essential systems, such as credit management platforms, databases, and digital solutions.
Oversee system upgrades, cultivate vendor relationships, and handle IT procurement in strict adherence to established budgets.
We are seeking a skilled professional to oversee and strengthen our cybersecurity infrastructure and risk management protocols. The ideal candidate will develop, implement, and maintain robust security measures to protect sensitive data, systems, and networks from cyber threats. Responsibilities include identifying vulnerabilities, conducting risk assessments, enforcing compliance with regulatory standards, and leading incident response efforts. Additionally, this role requires collaboration with IT teams to ensure seamless integration of security policies and proactive mitigation strategies. A strong background in cybersecurity frameworks, risk assessment methodologies, and incident response is essential, along with expertise in tools such as SIEM, firewalls, and encryption technologies.
Develop and oversee comprehensive information security protocols to safeguard critical data, infrastructure, and network integrity.
Drive strategic cybersecurity programs focused on threat detection, incident mitigation, penetration assessments, and comprehensive disaster recovery strategies.
Ensure adherence to applicable ICT policies, legal frameworks, and regulatory mandates, including Data Protection guidelines.
Systems Support & User Training involves delivering technical assistance to resolve hardware, software, and network issues while ensuring seamless system functionality. The role requires proficiency in troubleshooting, system administration, and maintaining IT infrastructure to support end-users effectively. Responsibilities include diagnosing and resolving technical problems, managing user accounts and permissions, and providing comprehensive training to enhance user proficiency with systems and applications. Additionally, the position demands strong communication skills to translate technical information clearly and assist users in adopting new technologies efficiently.
Oversee helpdesk operations and ensure the timely resolution of IT issues.
Maintain accurate and thorough documentation of systems, processes, and disaster recovery protocols.
Deliver user training initiatives aimed at improving system utilization and fostering digital literacy.
ICT Governance and Compliance professionals are responsible for establishing, enforcing, and overseeing policies, standards, and procedures to ensure the organization’s ICT infrastructure adheres to regulatory requirements and industry best practices. They conduct regular audits, risk assessments, and compliance evaluations, identifying gaps and implementing corrective actions to mitigate potential threats. This role requires a strong understanding of frameworks such as ISO 27001, NIST, CUBIT, and GDPR, along with expertise in cybersecurity, data protection, and risk management. Additionally, they collaborate with cross-functional teams to promote awareness, deliver training, and foster a culture of compliance and accountability throughout the organization.
Establish, implement, and maintain comprehensive ICT policies, standards, and procedures to ensure consistency, security, and efficiency across the organization.
Regular maintenance and routine testing of data integrity measures, backup protocols, and business continuity plans must be diligently upheld to ensure operational resilience and safeguard critical information assets.
Perform routine IT audits to evaluate system performance and pinpoint opportunities for enhancement.
We are committed to fostering innovation and driving continuous improvement across all facets of our operations. Through the implementation of creative solutions and strategic enhancements, we aim to optimize processes, elevate performance, and maintain a competitive edge in the market. This role demands a proactive mindset, a passion for problem-solving, and an unwavering dedication to refining our systems, products, and services. Candidates must possess strong analytical skills, the ability to collaborate effectively with cross-functional teams, and a track record of driving meaningful change through data-driven decision-making. Join us in shaping the future by challenging the status quo and championing transformative initiatives.
Evaluate and deploy innovative technologies to enhance operational performance and streamline workflows.
Assist in the creation and enhancement of digital solutions such as mobile applications, customer-facing platforms, and customer relationship management systems.
Examine emerging information and communication technology developments and provide data-driven insights to guide executive decision-making processes.
Seeking a candidate with a minimum of five years of relevant professional experience and a strong academic background in the specified field. Proficiency in industry-standard software, tools, and methodologies is essential. The ideal applicant will possess excellent analytical, problem-solving, and communication skills to effectively collaborate with cross-functional teams. Additional requirements include demonstrated leadership capabilities, project management experience, and a proven track record of delivering measurable results. Strong attention to detail and the ability to adapt to dynamic environments are also crucial. A bachelor’s degree or higher in a related discipline is mandatory, with advanced certifications viewed favorably.
A bachelor’s degree in Information Technology, Computer Science, or a closely related discipline is required.
A master’s degree in Information Technology, Data Science, Cybersecurity, or Business is highly advantageous for candidates.
A minimum of seven to ten years of professional experience within the ICT sector is required, including at least three years in a supervisory or managerial capacity.
Proficiency in financial services, banking, microfinance, credit systems, or fintech is strongly preferred.
Strong proficiency in the following areas is essential:
ICT infrastructure implementation, management of networking systems, and expertise in cloud technologies are required. The role involves overseeing these areas to ensure seamless operations, optimal performance, and alignment with organizational objectives. Proficiency in designing, deploying, and maintaining these systems is essential, along with the ability to troubleshoot issues, enhance security, and support scalability as needed.
Establishes and maintains robust cybersecurity frameworks and adheres to industry-leading best practices to safeguard organizational assets, ensuring comprehensive protection against evolving cyber threats while promoting a culture of security awareness and compliance throughout the enterprise.
Proficient expertise in database management systems, including SQL and Oracle, is required.
Critical enterprise systems integral to business operations, including enterprise resource planning (ERP) platforms, specialized loan management software, and customer relationship management (CRM) tools, are essential components of this role.
Ensuring adherence to data protection standards and compliance with relevant regulations is a critical responsibility of this role. The position requires a thorough understanding of regulatory frameworks and meticulous attention to detail to mitigate risks and uphold organizational integrity. Key duties include monitoring compliance with applicable laws, implementing necessary safeguards, and conducting regular audits to verify adherence. Candidates must possess expertise in data privacy regulations and demonstrate proficiency in maintaining secure, compliant environments.
Proficient in communication and collaboration, with a strong ability to work effectively within cross-functional teams to achieve shared objectives. Demonstrates exceptional organizational skills and meticulous attention to detail in managing multiple tasks simultaneously. Exhibits adaptability and problem-solving capabilities in dynamic work environments, ensuring efficient resolution of challenges. Possesses advanced technical proficiencies relevant to the role, coupled with a commitment to continuous learning and professional development. Exhibits leadership qualities, including the ability to mentor colleagues, delegate responsibilities, and drive project success through strategic planning and execution.
Exceptional ability to lead and manage teams effectively, fostering collaboration and driving performance.
Exceptional aptitude for problem resolution and strategic decision-making, demonstrated through consistent performance and sound judgment.
Maintains the highest standards of integrity, confidentiality, and professional ethics throughout all responsibilities and interactions.
Demonstrates exceptional proficiency in overseeing projects from inception to completion and effectively coordinating with external vendors to ensure seamless collaboration and timely deliverables.
Proven capability to perform effectively in high-pressure environments while consistently meeting strict deadlines.
Proven ability to convey information clearly and effectively while adeptly handling relationships with stakeholders.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
7 - 10 years
