The primary objective of this position is to oversee and execute specific operational tasks, ensuring alignment with organizational goals and objectives. This role entails managing key responsibilities to drive efficiency, maintain productivity, and contribute to the overall success of the team or department. The ideal candidate will possess the necessary qualifications, experience, and skills to fulfill the outlined duties effectively while adhering to established policies and procedures. Key accountabilities include [insert responsibilities here], with a focus on delivering measurable results and fostering continuous improvement within the role.
We are expanding our team and are in search of a proactive Account Manager to cultivate and sustain robust, enduring client relationships. This position requires collaboration with key business stakeholders, thorough assessment of client requirements, and acting as the primary liaison. You will partner closely with customers and internal teams across functions to guarantee the punctual and successful execution of solutions, thereby enhancing customer satisfaction, fostering retention, and propelling business expansion.
Oversee the daily operations and strategic direction of the department, ensuring alignment with organizational goals and objectives. Develop and implement policies, procedures, and best practices to enhance efficiency, productivity, and compliance with regulatory standards. Monitor performance metrics and key indicators to identify trends, opportunities, and areas for improvement, driving data-informed decision-making. Lead and mentor a high-performing team, fostering a collaborative culture that encourages innovation, accountability, and continuous professional development. Collaborate with cross-functional stakeholders to align initiatives, resolve challenges, and deliver seamless service delivery. Ensure adherence to budgetary constraints while optimizing resource allocation to maximize return on investment.
We are seeking a dedicated professional to oversee and nurture client relationships, ensuring their needs are met with precision and professionalism. The ideal candidate will possess a proven track record in client-facing roles, with strong interpersonal and communication skills to foster trust and long-term partnerships. Responsibilities include addressing client inquiries, resolving issues promptly, and proactively identifying opportunities to enhance their experience. A deep understanding of client expectations and the ability to align services with their strategic goals are essential. This role requires meticulous attention to detail, exceptional problem-solving abilities, and a commitment to delivering consistent, high-quality service.
Verify that the Terms of Reference (Tors) and Service Level Agreements (SLAs) outlined in the contract are fully met in accordance with specified expectations.
Maintain the punctual renewal of all contracts for contracted personnel to prevent any lapses in coverage or compliance.
Ensure that all contractually engaged personnel at the client organization utilize their allocated leave entitlements within the specified contractual timeframes.
Maintain a comprehensive electronic database containing all records of contracted staff assigned to your account.
Ensure all employee personal files under your management remain complete and compliant by maintaining accurate, up-to-date documentation in the system at all times.
Establish and manage structured schedules for performance appraisal cycles, ensuring timely completion of all required evaluations.
Regularly assess staff performance and provide guidance and support to help them achieve excellence.
Manage third-party interactions as delegated by the Managing Director.
Handles all aspects of payroll processing, including calculating wages, withholding taxes, and ensuring timely and accurate disbursement of payments to employees. Maintains precise records of hours worked, overtime, and deductions while ensuring compliance with federal, state, and local payroll regulations. Prepares and files payroll tax reports, remits payments to tax authorities, and resolves any discrepancies or employee inquiries promptly. Collaborates with HR and accounting teams to streamline payroll operations and support overall financial accuracy. Requires proficiency in payroll software, strong attention to detail, and a thorough understanding of payroll tax laws and compliance standards.
Ensure thorough follow-up regarding PIN, NSSF, and NAIF registrations for all contracted personnel under your supervision.
Oversee and manage the electronic database that houses all contracted staff records associated with your designated account.
Effectively collaborate with cross-functional teams, particularly HR and Accounts, to address employee relations matters, manage payroll processes, and resolve issues pertaining to the preparation of fee notes.
Ensure timely delivery of invoices and purchase orders while actively pursuing payment follow-ups.
Ensure timely communication to management regarding all client recruitment requests and oversee the prompt filling of vacant positions.
Compile an updated monthly payroll list for all employees assigned to the designated accounts, ensuring availability by the 15th of each month.
Employee relations and welfare professionals are tasked with fostering a positive, productive workplace by addressing employee concerns, resolving conflicts, and ensuring compliance with labor laws and company policies. They oversee the implementation of employee benefits programs, provide guidance on workplace rights and responsibilities, and promote initiatives that enhance overall well-being, engagement, and job satisfaction. Additionally, they may conduct investigations into grievances or misconduct, facilitate open communication between staff and management, and collaborate with HR teams to develop policies that support a supportive and inclusive work environment. Strong interpersonal skills, emotional intelligence, and a commitment to ethical standards are essential for success in this role.
Chair monthly meetings for contracted staff at the station and provide management with updates on the outcomes of these discussions.
Address all staff complaints referred to you promptly and professionally, ensuring thorough investigation and resolution.
Develop and execute comprehensive human resource management policies and procedures to ensure organizational compliance and operational efficiency.
Offer guidance and suggestions regarding disciplinary measures to ensure compliance with organizational policies and procedures.
Implement and maintain rigorous workplace safety protocols to ensure a secure and compliant environment for all employees.
Facilitate the planning and coordination of staff meetings to ensure they are conducted efficiently and effectively.
Address staff grievances in strict accordance with established company policies and procedures.
Dedicated to cultivating and sustaining strong client relationships, this role focuses on fostering long-term loyalty and ensuring high levels of client satisfaction. Key responsibilities include addressing client inquiries promptly and professionally, resolving issues efficiently, and identifying opportunities to enhance client engagement. The ideal candidate will possess excellent communication skills, a proactive approach to problem-solving, and a deep commitment to delivering exceptional client experiences. Prior experience in client retention, account management, or a related field is preferred, along with a strong ability to build trust and rapport with diverse stakeholders.
Introduce innovative products and services while strengthening current partnerships to drive sustained growth and customer satisfaction.
Collaborate effectively with technical personnel and other internal stakeholders to ensure customer requirements are fulfilled efficiently and accurately.
Organize and engage in debriefing sessions with both internal and external clients to review project outcomes, gather feedback, and ensure alignment with objectives.
Proactively identifies, assesses, and mitigates potential risks to safeguard organizational assets and ensure operational resilience. Develops and implements comprehensive risk management frameworks, policies, and procedures tailored to regulatory requirements and industry best practices. Conducts thorough risk evaluations, including qualitative and quantitative analyses, to pinpoint vulnerabilities and emerging threats across business operations. Collaborates with cross-functional teams to integrate risk awareness into strategic decision-making processes. Monitors and reports on risk exposures, ensuring timely escalation of critical issues to senior leadership. Maintains up-to-date knowledge of evolving risk landscapes, regulatory changes, and technological advancements to enhance mitigation strategies. Drives continuous improvement through regular audits, performance metrics, and feedback mechanisms.
Identify and record potential risks and loss exposures for SLMC and its clients, with particular emphasis on ensuring compliance with Personal Protective Equipment (PPE) regulations and evaluating the work environment.
Identify and assess staff exhibiting risky behaviors or reputational concerns. Develop and implement coaching strategies to address these issues, while providing regular performance reports to management.
Ensure the protection of SLMC and clients from potential losses.
Maintain accountability for adhering to established procedures, participating in risk control meetings, and, as necessary, delivering any recommended training sessions.
Performs various duties as directed by management on an ongoing basis.
Monitor, track, and analyze critical performance metrics to evaluate operational efficiency and effectiveness, ensuring alignment with organizational goals. Establish clear benchmarks and targets to measure progress, and regularly report findings to stakeholders to inform strategic decision-making. Identify trends, patterns, and areas for improvement, and recommend data-driven solutions to enhance productivity, quality, and overall performance. Collaborate with cross-functional teams to implement performance initiatives and drive continuous improvement across the organization.
Payroll submissions must be completed and filed no later than the 15th day of each month.
Maintains a comprehensive log of monthly meetings held with staff, ensuring thorough documentation of discussions and outcomes.
Strict adherence to leave attendance policies is mandatory.
The duration required to resolve staff complaints is a critical performance metric that reflects our commitment to efficiency and employee satisfaction. This metric encompasses the entire process from the initial report of a complaint to its final resolution, including investigation, communication, and implementation of corrective actions. Timely resolution of complaints is essential to maintaining a positive and productive work environment, as it demonstrates responsiveness to employee concerns and fosters trust in organizational processes. Ensuring this cycle progresses as swiftly as possible without compromising thoroughness or fairness is a key responsibility for those overseeing workplace relations and conflict resolution.
Maintained comprehensive records of staff meetings to ensure accurate documentation of discussions and decisions.
Handles customer complaints promptly and effectively to ensure complete satisfaction. Investigates issues thoroughly to identify root causes and implements appropriate resolutions. Maintains detailed records of all interactions and outcomes for future reference and quality assurance. Collaborates with relevant teams to address recurring problems and prevent future complaints. Requires strong problem-solving skills, exceptional communication abilities, and a customer-focused mindset.
We are committed to driving business growth and fostering innovation through strategic initiatives and forward-thinking solutions. This role focuses on identifying new opportunities, expanding market reach, and developing innovative strategies to enhance competitive advantage and sustainability. The ideal candidate will possess a strong analytical mindset, an entrepreneurial spirit, and the ability to cultivate partnerships while driving revenue and operational excellence.
Ensures adherence to regulatory standards and mitigates organizational risks through systematic oversight and strategic initiatives.
Monthly payslips are distributed to all staff members.
Seeking a self-driven professional with a minimum of two years of experience in a similar role to oversee day-to-day operations. Responsibilities include managing budgets, ensuring regulatory compliance, and leading cross-functional teams to meet organizational objectives. Candidates must possess strong analytical and problem-solving skills, along with proficiency in industry-specific software and tools. Excellent communication abilities and a track record of driving process improvements are essential. A bachelor’s degree in a relevant field is required, and advanced certifications are a plus.
A relevant business degree with a focus on human resources or an equivalent business-related diploma, coupled with at least two years of demonstrated leadership experience, is required.
Proven ability to develop and implement client-centric solutions tailored to specific customer requirements and objectives.
You must demonstrate exceptional proficiency in active listening, persuasive negotiation, and compelling presentation techniques.
Demonstrates a strong capacity to oversee several projects concurrently while maintaining meticulous attention to detail.
Proficient in both articulate verbal expression and polished written communication is essential.
Submit your resume to talentsourcing@sheerlogicltd.com no later than June 10, 2026, ensuring the job title is clearly stated in the email subject line.
Qualifications
BA/BSc/HND , Diploma
Experience Required
2 years
