The position involves a comprehensive set of responsibilities and requirements tailored to support the team’s objectives. Applicants must meet specific qualifications, including relevant experience and technical competencies, to effectively contribute to key projects. Daily duties encompass collaboration with cross-functional teams, problem-solving, and executing tasks aligned with strategic goals. The role demands adaptability, strong communication skills, and a commitment to delivering high-quality results within established timelines.
The Customer Success Associate manages the full spectrum of the customer journey, from initial engagement through to ensuring timely and complete payments. This position is tasked with enhancing customer acquisition and retention by offering outstanding service, addressing concerns efficiently, and overseeing adherence to strict sanitation and hygiene standards by both customers and our waste collection team. The core responsibility lies in fostering long-term customer loyalty and advocacy by delivering a seamless and positive experience at every interaction.
Performs a variety of essential tasks and obligations associated with the position. Accountable for executing core functions that contribute to organizational objectives. Engages in activities that support operational workflows and team collaboration. Ensures adherence to established policies, procedures, and quality standards. Participates in meetings, training sessions, and professional development opportunities to enhance skills and knowledge. Collaborates with colleagues to achieve departmental goals and deliver efficient, effective solutions. Maintains accurate records, documentation, and reporting as required by management. Supports innovation and continuous improvement initiatives within the team.
Operations Specialist
We are seeking a meticulous and proactive Operations Specialist to oversee and enhance our service delivery processes. The ideal candidate will have proven experience in operations management, with a strong background in process improvement and efficiency optimization. Responsibilities include monitoring daily operations, identifying areas for enhancement, and implementing strategic solutions to streamline workflows. Additionally, the role involves collaborating with cross-functional teams to ensure seamless service execution, maintaining rigorous compliance with industry standards, and delivering exceptional operational performance. Strong analytical skills, exceptional organizational abilities, and a commitment to continuous improvement are essential for success in this position.
Train Fresh Life Operators (Los) and tenants in correct toilet usage, management protocols, and hygiene best practices to ensure consistent adherence to sanitation standards.
Establish transparent communication with customers about payment schedules, cleanliness standards, and preferred methods of contact.
Identify operational issues promptly, document them accurately, and escalate them as needed to facilitate timely resolution and prevent recurrence.
Maintain precise customer records encompassing contact information, franchise agreements, and onboarding documentation.
Uphold stringent sanitation standards by providing customer guidance, conducting refresher training sessions, and implementing corrective measures as needed.
We seek a dedicated professional to enhance our customer retention initiatives, ensuring sustained engagement and loyalty. The ideal candidate will develop and execute strategies to reduce churn and strengthen client relationships, utilizing data-driven insights to optimize retention efforts. Responsibilities include analyzing customer feedback, identifying at-risk segments, and implementing targeted interventions to improve satisfaction. Proficiency in CRM tools, along with strong analytical and communication skills, is essential, as is experience in customer success or loyalty program management.
Consistently interact with clients by conducting planned on-site visits, telephone conversations, and utilizing other authorized communication methods.
Proactively identify and mitigate potential risks that could result in customer closures while also facilitating the reactivation of dormant accounts.
Provide exceptional customer service to enhance satisfaction, foster loyalty, and generate referrals.
Perform systematic account audits to confirm billing precision and address any inconsistencies without delay.
Facilitate prompt invoice settlement by proactively engaging customers to resolve outstanding balances, administering prepayment arrangements, and implementing structured repayment schedules for delinquent accounts.
Verify that toilet operational status in the field aligns precisely with system records to facilitate accurate invoicing and reporting.
Demonstrate strong communication and problem-solving abilities to resolve customer payment-related issues efficiently.
Resolute advocacy is essential for advancing organizational objectives and safeguarding stakeholder interests. This role demands a steadfast commitment to championing key issues, influencing policy decisions, and ensuring equitable outcomes. Responsibilities include developing persuasive arguments, engaging with policymakers, and mobilizing support through strategic communication. Candidates must possess strong analytical skills, exceptional negotiation abilities, and a keen understanding of regulatory landscapes. Proficiency in public speaking, stakeholder engagement, and issue management is required, along with the capacity to navigate complex environments with diplomacy and resilience.
Provide outstanding customer service to cultivate trust and enhance customer relationships.
Motivate delighted clients to recommend Fresh Life to their acquaintances, thereby expanding our customer base through word-of-mouth promotion.
Gather and disseminate customer insights to drive ongoing enhancements in service quality.
Develop and nurture enduring partnerships with high-value clients to ensure their continued satisfaction and loyalty.
Seeking a highly motivated individual with a bachelor’s degree in a relevant field and a minimum of three years of experience in a comparable role. The ideal candidate will possess strong analytical skills, proficiency in project management software, and the ability to work both independently and collaboratively. Responsibilities include overseeing day-to-day operations, analyzing data to inform strategic decisions, and ensuring alignment with organizational goals. Excellent communication and organizational skills are essential to effectively manage teams and stakeholders.
A diploma or degree in Business Management, Accounting, or Finance is required.
With a proven track record in customer service and credit management roles, the ideal candidate will bring relevant experience to this position.
Proficiency in utilizing an Enterprise Resource Planning (ERP) system or Microsoft Excel is required.
Strong interpersonal, analytical, and technical proficiency are preferred.
Able to maintain physical fitness, with the capacity to walk extended distances on a daily basis.
To submit an application, please use the method outlined below.
Qualified and enthusiastic applicants are encouraged to submit their CVs via email to talent@fresh-life.org, with the job title clearly indicated in the subject line.
Qualifications
BA/BSc/HND , Diploma
