This position entails a broad spectrum of duties and responsibilities, including the execution of strategic initiatives, the management of cross-functional projects, and the provision of leadership to ensure operational excellence. Key responsibilities involve fostering collaboration across departments, optimizing processes to enhance efficiency, and maintaining strict adherence to compliance standards. Additionally, the role requires the analysis of performance metrics to drive data-driven decision-making, the supervision of team members to ensure productivity and professional growth, and the representation of the organization in stakeholder engagements. Strong communication skills, a proactive approach to problem-solving, and a commitment to continuous improvement are essential for success in this role.
Craft and implement a targeted retail strategy that aligns with predefined customer segments, product offerings, sales channels, and distribution frameworks while remaining within established risk parameters.
Strategically lead and oversee the branch network to accelerate growth in deposits, high-quality lending, customer acquisition, and transaction volumes.
Deliver outstanding financial results for Retail Banking by enhancing profitability, expanding deposits and lending, and optimizing operational efficiency in alignment with established business targets.
To meet established individual performance targets, you will contribute to the attainment of Retail Banking business objectives, aligning your efforts with the Bank’s performance management framework.
Drive disciplined expansion in retail lending while maintaining unwavering accountability for portfolio performance, with a strong focus on reducing non-performing loans (NPLs), enhancing recoveries, executing restructures, and implementing portfolio remediation strategies.
Enhance credit underwriting standards, portfolio monitoring processes, early warning systems, and risk controls to mitigate the recurrence of historical asset quality concerns.
Establish and uphold rigorous performance benchmarks for Branch Managers and Retail teams, encompassing critical areas such as sales achievements, service excellence, regulatory adherence, operational efficiency, and risk mitigation strategies.
Deliver operational efficiency by leading process automation, channel migration, and cost optimization initiatives, thereby enhancing productivity and minimizing cost-to-serve.
Maintain strict adherence to CBK regulations, internal policies, audit mandates, and governance benchmarks within the Retail Banking division.
Drive high-performance, accountability, customer-centricity, and risk awareness within Retail Banking teams by providing leadership, motivation, and professional development to drive operational excellence.
Identify strategic growth opportunities and collaborate with marketing and product development teams to develop, price, and introduce customized products and services for retail and high-value customers, while also tracking their performance.
Collaborate with branch managers to develop strategic initiatives and execute plans aimed at revitalizing branches that are currently operating at a loss.
Performs other responsibilities as assigned by management, ensuring adaptability and responsiveness to evolving operational needs.
Applicants must possess a combination of formal education, relevant skills, and professional experience to be considered. A bachelor’s degree in a related field is essential, complemented by prior experience in a comparable role. Proficiency in industry-specific software and tools is required, along with strong analytical and problem-solving abilities. Effective communication and teamwork skills are also necessary to collaborate across departments and stakeholders. Additionally, the ability to manage multiple priorities in a fast-paced environment is expected.
A bachelor’s degree in business, finance, economics, or a comparable discipline is required.
An MBA or an equivalent master’s degree, along with relevant professional qualifications, would be considered beneficial.
A banking background of no less than twelve years is required, including at least five years in a senior management capacity.
We seek an accomplished professional with a keen sense of strategic vision and commercial insight to drive business growth and profitability. The ideal candidate will possess the ability to analyze market trends, identify competitive advantages, and make data-driven decisions to enhance organizational performance. A strong track record of developing and implementing innovative strategies that align with business objectives is essential, along with the capability to assess risks and seize opportunities in dynamic environments.
Accomplish team leadership and personnel management responsibilities with a focus on guiding and developing high-performing teams to achieve organizational objectives. Foster a collaborative and productive work environment by providing clear direction, delegating tasks effectively, and ensuring accountability among team members. Oversee performance evaluations, offer constructive feedback, and implement strategies to enhance productivity, engagement, and professional growth. Maintain open communication channels to address challenges, resolve conflicts, and align individual and team goals with broader company targets. Demonstrate strong decision-making skills while promoting a culture of transparency, trust, and continuous improvement.
Demonstrates a strong focus on achieving measurable outcomes while maintaining clear responsibility for results, ensuring tasks are completed efficiently and effectively.
Accomplish stakeholder engagement with tact and diplomacy, leveraging strong interpersonal abilities to foster collaborative relationships and secure buy-in across diverse groups. Demonstrate proficiency in navigating complex organizational dynamics while articulating clear, compelling messages to align interests and drive consensus.
Demonstrates a keen understanding of risk factors and consistently applies thoughtful analysis to inform strategic choices.
Applications must be submitted online through the provided link by May 29, 2026. Only those selected for further consideration will receive a response.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
12 years
