We are seeking a highly motivated individual to oversee and execute a range of critical tasks designed to enhance operational efficiency and team productivity. This role involves managing key responsibilities, including coordinating cross-functional projects, ensuring adherence to company policies, and fostering collaboration across departments to achieve organizational goals. The ideal candidate will be responsible for analyzing performance metrics, identifying process improvements, and implementing strategic initiatives to drive sustainable growth. Additionally, this position requires meticulous attention to detail, strong problem-solving skills, and the ability to work effectively under tight deadlines while maintaining high standards of accuracy and professionalism.
Possess strong expertise in overseeing Atlassian product ecosystems?
Are you capable of evaluating user-reported issues, devising practical solutions, and implementing automation to enhance workflow efficiency?
Do you possess the capability to oversee the implementation of Jira Atlassian spaces rollouts, guaranteeing comprehensive functional coverage and punctual completion?
Do you excel at facilitating seamless communication and collaboration among stakeholders and departments while thriving in a team-oriented environment?
Do you possess the ability to establish comprehensive deployment strategies, manage resource allocation, oversee project execution, and enforce adherence to established standards?
Are you adept at creating precise documentation and insightful reports to maintain traceability and facilitate well-informed decision-making?
Manages the entire lifecycle of software applications, from initial planning and development through deployment, maintenance, and eventual retirement, ensuring alignment with business objectives and compliance standards. Collaborates with cross-functional teams—including developers, testers, project managers, and stakeholders—to define requirements, track progress, and mitigate risks throughout each phase. Oversees process optimization, tool integration, and resource allocation to enhance efficiency, quality, and scalability while adhering to industry best practices and organizational policies.
Oversee the I2A platform throughout its incubator phase lifecycle, which includes a Jira-based MVP, Power BI dashboards, country-specific SharePoint portal development, and low-code component support, while maintaining availability, performance, and quality standards.
Configure and tailor Jira projects, workflows, custom fields, permissions, and access segregation rules to align with three distinct operational scopes: HQ-to-Country (OCG), Coordination-to-Project, HQ-to-HQ recommendations, and OCP/CBA prototype tenants.
Establish and oversee country-specific Jira environments tailored to the designated implementation countries, ensuring seamless data migration of recommendations, visit reports, and Terms of Reference for Q3 and Q4 2026.
Maintain Power BI dashboards and SharePoint portals utilized by Project Teams, Cells, and HQ stakeholders, ensuring consistent data accuracy and reliable refresh processes.
If the analysis of deployment resistance indicates a need for it in Q4 2026, assist in designing and evaluating the streamlined alternative MVP prototype.
The role involves providing ongoing technical support and maintenance services to ensure the smooth operation of systems, applications, and infrastructure. Responsibilities include troubleshooting issues, applying software updates and patches, performing routine maintenance tasks, and resolving technical problems efficiently. The position requires strong problem-solving skills, familiarity with system administration, and the ability to work independently or collaboratively in a team environment. Knowledge of relevant tools, protocols, and best practices is essential, along with excellent communication skills to interact with users and stakeholders effectively.
Offer Tier 1 and Tier 2 functional and technical assistance to end users, including Country Teams, Heads of Mission, Coordinators, Project Teams, Flying/MID/MST staff, Advisors, IMS cohorts, and HQ referents, by evaluating reported incidents and recommending efficient solutions.
Collaborate with the designated DSI teams within OCG to deliver Tier 3 support, execute change implementations, and ensure seamless integration with MSF systems network-wide.
Collaborate closely with the Senior Project Manager to engage with Atlassian and other external service providers, offering strategic guidance to foster seamless cooperation, particularly in areas such as configuration updates, license administration, and resolution of technical challenges.
Propose and execute enhancements to processes or configurations based on insights gained from problem-management analyses.
We are seeking a skilled professional to oversee product development and manage release processes, ensuring timely delivery and adherence to quality standards. The ideal candidate will coordinate cross-functional teams, prioritize features, and align development efforts with strategic objectives. Responsibilities include defining product roadmaps, tracking progress, mitigating risks, and facilitating smooth transitions from development to deployment. Strong leadership, analytical skills, and proficiency in project management tools are essential. Experience in Agile methodologies and a track record of successful product launches are highly desirable.
Work collaboratively with the Project Manager to evaluate and prioritize new features, enhancements, and potential use cases, incorporating HQ-to-HQ recommendations derived from audits and evaluations.
Assist in the preparation of Requests for Change (RFCs), bug reports, and user stories to facilitate seamless feature development.
Coordinate UAT scenarios and environments in collaboration with key stakeholders, prioritizing engagement with high-volume departments, including Medical and Logistics.
Facilitate the organization and execution of releases in alignment with established quality standards, encompassing functional coverage, budgetary constraints, and timeframes.
Develop a fully automated report for role-based recommendations tailored to IMS onboarding, evaluating optimal integration options within OD’s ecosystem, including Workday, Dynamics, SAP Success Factors, and other relevant platforms.
Developing and disseminating training materials, maintaining comprehensive documentation, and fostering knowledge-sharing initiatives are key responsibilities of this role. The position involves creating instructional resources to support team proficiency, ensuring accuracy and accessibility of documentation, and promoting collaborative learning environments to enhance organizational knowledge retention and dissemination.
Develop and sustain comprehensive documentation, including FAQs, configuration guides, and ad-hoc support resources such as instructional videos and practical user manuals.
Provide specialized training and weekly Q&A sessions for users, with a focus on comprehensive training for Insights-to-Action Country focal points, including Information Management Champions and IS Officers, in implementation countries.
Facilitate the preparation of IMS pre-departure briefings for staff assigned to deployment in implementation countries.
Develop the capabilities of country focal points to guarantee enduring accountability following the conclusion of the incubator phase.
Stakeholder collaboration and cross-organizational development (OD) alignment are essential to ensuring cohesive project execution and strategic alignment. This role requires proactive engagement with internal and external stakeholders to gather insights, address concerns, and align objectives across multiple departments and teams. Proficiency in facilitating multi-OD coordination ensures seamless integration of processes, resolves interdepartmental conflicts, and drives collective decision-making. Strong interpersonal skills, negotiation abilities, and a results-driven mindset are critical to fostering productive relationships and achieving shared goals.
Serving as the intermediary between the I2A Project Team and IT focal points across organizational divisions, you will facilitate evaluations of shared workflows in relation to division-specific governance, configuration protocols, and operational constraints.
Facilitate seamless communication across all organizational units affected by the platform lifecycle, encompassing missions, Cells, and Headquarters departments.
You will play a key role in developing feasibility assessments and decision documentation that will guide the transition of I2A to a large-scale or business-as-usual solution starting in 2027.
Ensure open and consistent communication with stakeholders to deliver timely updates, address concerns, and foster alignment across all parties involved.
Seeking a candidate with a Bachelor’s degree in Computer Science, Engineering, or a related field, preferably complemented by a Master’s degree. Demonstrated experience in software development, project management, and system architecture is essential. Proficiency in programming languages such as Java, Python, or C++ is required, along with familiarity with databases and cloud services. Strong problem-solving abilities, excellent communication skills, and the capacity to work collaboratively in a team environment are critical. Prior experience in a leadership or mentorship role is a plus.
Education
A tertiary qualification in computer science, information systems, engineering, or a closely aligned discipline is a fundamental requirement.
Desired:
Possessing ITIL 4 Foundation Certification is a requirement for this role. This credential validates expertise in IT service management principles and best practices, ensuring alignment with internationally recognized standards. Candidates must demonstrate proficiency in core ITIL concepts to effectively contribute to service lifecycle processes and deliver value-driven solutions.
Project management certification such as PMP, PMI, or Hermès is required.
As a seasoned professional with a proven track record, you bring hands-on expertise in [specific industry/field]. Your background includes [X years] of relevant experience, with a deep understanding of [key skills or areas of expertise]. You have successfully [describe key achievements or responsibilities], demonstrating your ability to [relevant competencies]. Additionally, your familiarity with [specific tools, methodologies, or regulations] ensures compliance and efficiency in your role.
Essential:
Minimum of three to five years of hands-on experience in application management, configuration, deployment, and support is required.
Professional rewrite:
Proven expertise in implementing and customizing Atlassian Jira solutions—including workflows, custom fields, permission schemes, and automation—at an enterprise level.
Seeking a candidate with demonstrated expertise in web and mobile development, scripting languages such as Python and shell scripting, as well as data management competencies including SQL and reporting tools.
Desired:
With a proven track record in managing applications throughout their entire lifecycle—spanning configuration and deployment to end-user support and ongoing enhancement—you bring comprehensive experience to optimize performance and drive sustained value.
Accomplished in leveraging an extensive array of technologies throughout diverse professional capacities, such as software development, technical leadership, and quality assurance management.
Proven expertise in designing dashboards and managing datasets using Power BI, along with hands-on experience in Microsoft Power Platform, including Power Apps and Power Automate, or comparable low-code platforms, is required.
Proficiency in agile methodologies, design-thinking frameworks, and User Acceptance Testing procedures is required.
Holding prior experience in an international setting is considered advantageous.
We are looking for a candidate with strong proficiency in one or more languages, such as French, Spanish, Mandarin, or Arabic, to support our global operations. Fluency in both written and verbal communication is essential, and prior experience in translation, interpretation, or localization is a valued asset. The role requires meticulous attention to detail, cultural awareness, and the ability to adapt language skills to diverse contexts.
Fluent proficiency in both written and spoken English is required.
Proficiency in another Médecins sans frontières working language, including French or Arabic, will be considered an advantageous qualification.
Seeking a candidate proficient in key competencies to drive organizational success. The ideal individual will demonstrate strong analytical skills, exceptional problem-solving abilities, and effective communication proficiency. Experience with project management, team leadership, and strategic planning is essential. Familiarity with industry-specific tools and technologies is required, along with a track record of delivering measurable results. The role demands adaptability, collaboration, and a commitment to continuous professional development. Proficiency in data analysis, stakeholder engagement, and process optimization will be highly advantageous.
Technical Competencies
Proficient in utilizing a range of technical tools and methodologies to enhance operational efficiency and project execution. Demonstrates expertise in data analysis, system troubleshooting, and software development principles. Capable of designing, implementing, and maintaining technical solutions to address complex business challenges. Familiarity with programming languages, database management, and network infrastructure is essential. Strong problem-solving abilities and a commitment to continuous learning to adapt to evolving technological landscapes.
A comprehensive grasp of IT principles, encompassing SaaS application architecture, identity and access management, system integrations, and IT service management frameworks, is essential.
Requires a solid command of Atlassian Jira administration, encompassing the setup, customization, and scripting capabilities—such as JQL queries, automation workflows, and REST API integrations.
Proficient in systematically evaluating and recording business processes, workflows, and access models with precision and clarity.
A strong grasp of data quality principles, along with data protection and privacy regulations, is essential to ensure operational data integrity and to provide actionable recommendations for follow-up.
Proficiency in comprehending the operational framework within which Médecins sans frontières (MSF) operates—such as field visits, advisory processes, and follow-up protocols—is highly advantageous.
Strong interpersonal, communication, and problem-solving skills are essential, along with the ability to collaborate effectively in team settings and adapt to dynamic work environments. A proven track record of delivering results through structured approaches and a commitment to continuous improvement is highly valued. Experience in analyzing behavioral trends, identifying performance gaps, and implementing targeted interventions is a key requirement. The role demands exceptional organizational acumen, meticulous attention to detail, and the capacity to manage multiple priorities concurrently. Familiarity with behavioral assessment tools and frameworks, as well as proficiency in data-driven decision-making, is necessary. The ideal candidate will demonstrate strong ethical judgment, emotional intelligence, and a customer-centric mindset in all professional interactions.
Open-minded individuals are sought to contribute to a dynamic environment, where diverse perspectives and innovative ideas are valued. This role requires the ability to adapt to evolving circumstances, embrace new challenges with curiosity, and collaborate effectively with colleagues from varied backgrounds. Candidates must demonstrate receptiveness to feedback, a willingness to reconsider assumptions, and a commitment to continuous learning. Strong interpersonal skills, emotional intelligence, and an openness to alternative viewpoints are essential for success in this position.
Oversee and guide teams to achieve organizational objectives through strategic planning and effective delegation, ensuring alignment with company goals. Foster a collaborative and inclusive work environment that encourages innovation and professional growth among team members. Develop and implement policies and procedures to enhance operational efficiency and maintain high performance standards. Analyze performance metrics to identify areas for improvement and implement corrective actions as needed. Serve as a mentor and coach to develop leadership capabilities within the team, fostering a culture of accountability and continuous improvement.
We seek a highly motivated and collaborative professional to join our dynamic team. This role requires strong interpersonal skills and the ability to work effectively with cross-functional groups to drive project success. You will engage with stakeholders at all levels, fostering open communication and aligning diverse perspectives to achieve common objectives. Your collaborative spirit will be instrumental in cultivating a positive and productive work environment, ensuring seamless coordination and knowledge sharing across departments. Additionally, you must demonstrate adaptability in fast-paced settings while maintaining a proactive approach to problem-solving and decision-making.
Rigorous
Demonstrates exceptional proficiency in collaborating effectively within diverse multicultural settings while upholding a steadfast dedication to fostering diversity, gender equality, inclusivity, and the rejection of discriminatory practices and perspectives.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
3 - 5 years
