Provide expert pre-sales technical assistance to clients as well as the sales, bid, and commercial teams, analyzing their requirements to develop fully optimized technical and commercial solutions from start to finish. Verify the feasibility of proposed solutions in terms of technical requirements, capacity, and inventory availability, ensuring alignment with service level agreements, project timelines, and allocated budgets.
As the Capacity Planning Manager, you will be responsible for overseeing the planning and optimization of production capacities, ensuring alignment with demand forecasts and operational goals. Your role involves analyzing current production capabilities, identifying bottlenecks, and implementing strategies to enhance efficiency while maintaining cost-effectiveness. You will collaborate closely with cross-functional teams, including operations, supply chain, and senior leadership, to develop and execute capacity plans that support business objectives. Additionally, you will monitor performance metrics, assess risks, and propose data-driven solutions to improve resource utilization and scalability. Strong analytical skills, proficiency in capacity planning tools, and experience in production management are essential for success in this position.
Oversee and execute a range of critical duties and responsibilities integral to the role, ensuring alignment with organizational objectives and operational standards. Deliver high-quality results through meticulous planning, efficient resource management, and adherence to established protocols. Address key performance metrics while fostering collaboration across teams to achieve collective goals. Maintain accountability for outcomes by monitoring progress, addressing challenges proactively, and implementing corrective measures as needed. Uphold professionalism by adhering to company policies, ethical guidelines, and industry best practices.
Deliver specialized technical assistance during the pre-sales phase to support both sales and provisioning operations.
Develop technical solutions by designing and preparing comprehensive documentation, encompassing both internal resources and materials intended for clients.
Determine potential obstacles in solutions, issues, or contractual obligations and take effective measures to address and resolve them.
Craft detailed technical product descriptions, design architectures, and functionality documentation.
Develop, execute, and maintain robust standards and procedures to govern solution planning and design activities.
Assist in the creation and refinement of innovative products from conception through to launch, collaborating closely with cross-functional teams to identify opportunities, evaluate feasibility, and drive development initiatives forward.
Collaborate closely with cross-functional teams to develop tailored solutions that enhance technical proficiency, streamline fulfillment processes, ensure service assurance, and optimize billing mechanisms.
Enhance the efficiency of solution development processes to drive faster, higher-quality outcomes.
Prepare ad hoc reports as required to support decision-making processes and operational needs.
Collaborate in the creation of technical drawings and associated documentation.
Assist in auditing and maintaining the integrity of database records and information.
Consistently maintain and verify the accuracy, consistency, and reliability of data within OSS/BSS systems to uphold their integrity at all times.
Minimum qualifications include a Bachelor’s degree in Computer Science, Information Technology, or a related field, along with three or more years of professional experience in software development. Proficiency in programming languages such as Java, Python, or C++ is essential, as is experience with web development frameworks like React or Angular. Familiarity with databases, including SQL and NoSQL, and version control systems like Git is required. Strong problem-solving skills and the ability to work collaboratively in a team environment are also necessary. Candidates must possess excellent communication abilities to articulate technical concepts effectively.
A relevant bachelor’s degree or equivalent qualification is required.
Seeking a candidate with a minimum of five years of relevant experience in a similar role, along with proficiency in project management and strong analytical abilities. The ideal applicant must demonstrate exceptional communication skills, both written and verbal, and the capacity to collaborate effectively within a team environment. Additionally, familiarity with industry-specific software and tools is required, along with a proven track record of meeting deadlines and delivering high-quality results. A degree in a related field or equivalent professional certification is preferred.
Professional candidates must possess a minimum of eight years of technical expertise specifically within the telecommunications sector, with at least five years dedicated to a solutions architect capacity or an equivalent position.
With a strong background in service delivery, sales support, network infrastructure, and operations support—or comparable areas—you bring essential expertise to drive efficiency and excellence in these critical domains.
Intermediate-level proficiency in Transmission technologies, including DWDM, OTN, and SDH, as well as IP networking encompassing Peering, IP Transit, and Layer 2/3 services, along with expertise in Fiber, Colocation, and Subsea network architectures, is required.
Proven expertise in Geographic Information Systems (GIS) along with substantial hands-on experience is required for this role. Candidates must demonstrate a deep understanding of GIS technologies and their practical applications.
Professionals should possess hands-on experience in the full spectrum of product and technology development, from conceptualization through execution and delivery. This includes expertise in technical product development, fulfillment processes, quality assurance protocols, and billing systems to ensure seamless operations and compliance.
Skilled in crafting multiple solution alternatives to thoroughly assess all potential impacts and associated expenditures tied to the proposed resolution.
Accomplished professionals with a proven track record in both written and verbal communication, as demonstrated through prior roles and significant achievements, are encouraged to apply.
Proficient in utilizing Microsoft Visio, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint with a high level of expertise.
Strong written and verbal communication abilities, with a talent for distilling complex ideas into clear, concise updates tailored for stakeholders at every organizational level.
Capable of effectively balancing competing priorities, providing clear leadership, and resolving complex issues under tight deadlines in a dynamic setting.
Demonstrates flexibility to accommodate work schedules beyond standard office hours to ensure client support is available when needed.
We seek candidates with a proven track record in relevant industry experience and a robust skill set aligned with the role’s demands. Ideal applicants must demonstrate proficiency in key technical or functional areas, along with strong problem-solving capabilities and collaborative aptitude. Experience with specific tools, methodologies, or frameworks is highly desirable, as is a history of delivering measurable results in past positions. Excellent communication skills and adaptability to evolving challenges are essential for success in this dynamic environment.
Professional candidates should possess a proven track record in network engineering, specifically within the realms of Transmission or IP network design and strategic planning.
Accomplished in conceptualizing and delivering sophisticated, multifaceted solutions, with a demonstrated ability to devise and implement intricate systems that address complex challenges.
A solid understanding of the competitive environment surrounding connectivity solutions, including product and service offerings, is essential.
A strong candidate for this position will possess the following key attributes.
Client-centered and adept at cultivating strong professional relationships, we seek an individual who excels in building and maintaining meaningful connections with stakeholders. The ideal candidate will prioritize client needs, ensuring a seamless and positive experience at every interaction. Strong interpersonal skills and a commitment to fostering trust and collaboration are essential for this role.
Integrity, honesty, and strong ethical standards are fundamental to this role. The position demands a steadfast commitment to maintaining transparency and upholding moral principles in all professional interactions. Candidates must demonstrate unwavering reliability and adherence to ethical guidelines to ensure trust and credibility in the workplace.
Boundless enthusiasm, unwavering dedication, and exceptional adaptability characterize the ideal candidate for this position.
Striving for excellence in personnel management, accuracy, and meticulous attention to detail is essential.
Collaborative professionals excel by leveraging teamwork and strategic partnerships to deliver impactful results.
Possesses robust analytical capabilities and demonstrates proficiency in gathering and evaluating data from diverse sources.
Proven ability to communicate effectively in English, coupled with a strong interpersonal aptitude for engaging with diverse individuals.
Proven expertise in network diagnostics is essential for this role, requiring a strong ability to identify and resolve complex network issues efficiently.
Qualifications
BA/BSc/HND
Experience Required
8 years
