Provide pre-sales technical assistance to clients as well as the sales, bid, and commercial teams. Evaluate client requirements to develop fully optimized technical and commercial solutions from start to finish. Confirm feasibility in terms of technical specifications, capacity, and inventory to guarantee adherence to service level agreements, project timelines, and allocated budgets.
Reporting directly to the Capacity Planning Manager, this role involves overseeing and executing key responsibilities related to assessing, forecasting, and optimizing organizational capacity to meet operational demands. The position requires close collaboration with senior leadership and cross-functional teams to align capacity strategies with business objectives. Additionally, the role entails analyzing performance metrics, identifying trends, and presenting data-driven recommendations to enhance efficiency and scalability. Strong analytical skills and proficiency in capacity management tools are essential for success in this position.
Oversee and execute a diverse range of critical duties and responsibilities, ensuring alignment with organizational objectives and operational standards. Collaborate with cross-functional teams to drive efficiency, foster innovation, and maintain high-performance standards across all assigned tasks. Develop and implement strategic initiatives to enhance productivity, streamline processes, and support sustainable growth. Serve as a key liaison between departments, stakeholders, and leadership to facilitate seamless communication and alignment of priorities. Monitor performance metrics, identify areas for improvement, and implement corrective actions to optimize outcomes. Ensure compliance with industry regulations, company policies, and best practices while upholding the highest standards of professionalism and accountability.
Deliver specialized technical assistance during the sales and provisioning phases to ensure seamless execution of customer engagements.
Develop innovative technical solutions and produce comprehensive documentation, covering both internal systems and client-facing deliverables.
Proactively assess potential solution concerns, operational issues, and contractual challenges, implementing effective mitigation strategies to ensure seamless project execution and compliance.
Craft comprehensive technical product descriptions, design robust system architectures, and produce detailed documentation outlining product functionality.
Develop, deploy, and institutionalize robust standards and workflows specifically aimed at solution planning and design.
Collaborate on the creation and enhancement of innovative product offerings, contributing to the expansion and evolution of the company’s product portfolio.
Collaborate closely with cross-functional teams to develop tailored solutions, emphasizing technical proficiency, efficient execution, process optimization, and accurate billing.
Streamline and enhance the effectiveness of the solution development process to maximize productivity and quality.
Prepare ad hoc reports upon request to support data analysis and decision-making processes.
Aid in the generation of technical drawings and accompanying documentation.
Assist with auditing and maintaining the integrity of database records and information to ensure accuracy and reliability.
Ensure the accuracy, consistency, and reliability of data within OSS/BSS systems, actively monitoring and validating information to uphold system integrity.
Minimum Qualifications include a bachelor’s degree in Computer Science, Information Technology, or a related field, along with three to five years of hands-on experience in software development or data analysis. Proficiency in programming languages such as Python, Java, or SQL is required, along with familiarity with frameworks like Django or Spring. Strong problem-solving abilities, excellent communication skills, and the capacity to work collaboratively in a team environment are essential. Additionally, prior experience with cloud platforms such as AWS or Azure is preferred.
A relevant bachelor’s degree or its equivalent is required.
Seeking candidates with a minimum of [X] years of relevant experience in [specific field or industry], along with proficiency in [required skills or tools]. Familiarity with [specific processes, methodologies, or systems] is essential, and strong problem-solving abilities are a must. Excellent communication and organizational skills are required to collaborate effectively with cross-functional teams. Proficiency in [additional relevant skills, e.g., data analysis, project management software] is preferred. A bachelor’s degree in [relevant field] or equivalent work experience is typically necessary for consideration.
We seek candidates with a minimum of eight years of technical expertise in the telecommunications sector, including at least five years in a solutions architect capacity or an equivalent position.
Individuals seeking this role must possess comprehensive expertise in service delivery, sales support, network infrastructure, and operations support, or demonstrate comparable experience in related domains.
Intermediate-level expertise in Transmission technologies, including DWDM, OTN, and SDH, as well as IP networking encompassing Peering, IP Transit, and Layer 2/3 services, is required. Additionally, familiarity with Fiber, Colocation, and Subsea network infrastructures is necessary.
Proficiency in GIS systems is essential, combined with substantial hands-on experience and advanced technical knowledge in their application.
Professionals should possess a strong background in the entire product and technology development lifecycle, encompassing technical product development, fulfillment processes, assurance mechanisms, and billing systems.
Proficient in formulating solution alternatives, meticulously evaluating all associated impacts and expenditures to determine the most appropriate recommendation.
Accomplished professionals with a proven track record in both written and verbal communication, as demonstrated through prior roles and notable achievements, are required.
Proficiency in Microsoft Visio, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint is essential, with advanced skills in each application required to fulfill the role effectively.
Proficient in communication and presentation, with a demonstrated capability to distill complex information, foster clarity, and deliver key project insights effectively across all organizational levels.
Able to effectively prioritize tasks, provide clear guidance, and resolve challenges within a dynamic and high-pressure setting.
Demonstrates flexibility to accommodate extended hours, including evenings and weekends, to ensure client support is provided.
Highly desirable candidates will possess relevant prior experience and demonstrate proficiency in key skills pertinent to the role.
Proficiency in network engineering, particularly in the architecture and strategic planning of Transmission or IP networks, is required.
Accomplished in creating and architecting sophisticated solutions with a demonstrated history of success.
Proficient understanding of the competitive environment surrounding connectivity solutions, particularly in relation to product and service portfolios, is required.
Attributes
Client-oriented professional with a strong aptitude for cultivating and sustaining meaningful business relationships. Adept at understanding and addressing client needs with a solutions-driven approach. Skilled in communication, negotiation, and problem-solving to foster long-term partnerships and enhance customer satisfaction.
Integrity is essential, combined with unwavering honesty and strong ethical principles.
Boundless enthusiasm, a strong commitment, and adaptability are essential qualities for this role. The ideal candidate will bring an energetic approach, unwavering dedication, and the ability to thrive in dynamic environments. Flexibility in meeting evolving demands and a proactive mindset are crucial attributes for success in this position.
Personnel excellence, precision, and meticulous attention to detail are paramount in this role.
Collaborative professionals thrive by driving results through effective teamwork and strategic partnerships.
Possesses robust analytical capabilities and demonstrates proficiency in gathering and evaluating information from diverse sources.
Proficient in English communication with a strong ability to interact effectively with others.
Demonstrates advanced capability in identifying and resolving network-related issues with precision and efficiency. Proficient in utilizing diagnostic tools and methodologies to troubleshoot complex network problems. Strong analytical skills to interpret network data and implement effective solutions promptly.
Qualifications
BA/BSc/HND
Experience Required
8 years
