Job Purpose:
To oversee the preparation of storage tanks for incoming shipments and loading operations, supervise the tank farm team in executing the receipt, transfer, and handling of bulk petroleum products via pipeline into and out of the Terminal, ensuring adherence to stringent HESSE standards while prioritizing customer satisfaction.
To instruct the Tank Farm team on their duties concerning Tanker discharge, tank dipping, safe housekeeping, quality inspections, tank sampling, and the final release of products to loading gantries.
Seeking a candidate with a minimum of three years of relevant work experience in a similar role, along with proficiency in Microsoft Office Suite, particularly Excel. The ideal applicant must hold a Bachelor’s degree in Business Administration, Finance, Accounting, or a related field. Strong analytical skills, meticulous attention to detail, and the ability to work independently while meeting deadlines are essential. Prior experience in financial reporting, data analysis, or process improvement is highly desirable. Exceptional communication and organizational abilities are required to collaborate effectively with cross-functional teams.
Oversee primary responsibilities encompassing strategic account management, ensuring alignment with organizational objectives and fostering long-term client relationships. Lead initiatives to drive revenue growth, optimize customer satisfaction, and enhance service delivery across assigned accounts. Collaborate with cross-functional teams to identify opportunities, mitigate risks, and implement sustainable solutions. Monitor key performance indicators (KPIs) to evaluate account health, proactively addressing challenges and capitalizing on emerging trends. Maintain compliance with company policies, industry regulations, and contractual obligations while upholding the highest standards of professional integrity. Mentor junior team members and contribute to the development of best practices to strengthen overall account performance and operational efficiency.
Support the execution of the Mombasa Terminal’s Annual HESSE plan by fulfilling designated responsibilities outlined in the plan. Assigned duties encompass active involvement in the Terminal HEMP process, attendance at weekly terminal and tank farm sectional toolbox meetings, participation in quarterly Terminal Safety Committee and Operations Meetings, conducting daily walkthroughs, executing monthly ERP drills, and promoting the HESSE incentive program. Additionally, prioritize the prompt resolution of action items and conduct monthly monitoring to track progress effectively.
To foster a robust safety culture at Mombasa Terminal, provide assistance with Process Improvement (PI) and incident reporting, ensuring compliance with the monthly requirement of at least two PI reports per staff member across all Tank farm contractors. Additionally, diligently track the timely resolution of identified actions and work towards maintaining zero Lost Time Injuries (Luis) and incidents.
All product transfer operations must be executed with strict adherence to established safety protocols and procedural guidelines to mitigate risks and ensure compliance.
As the responsible steward of tank farm vehicles, your role involves guaranteeing proper operation and upkeep in strict compliance with HESSE standards.
Ensure weekly skimming of interceptors and maintain accurate records, exercising strict control by securely managing all interceptor keys to guarantee they remain locked and sealed continuously. Permit opening exclusively for draining excess water and conducting routine cleaning.
You will oversee the contractor personnel at the tank farm and conduct weekly inspections of their personal protective equipment (PPE) to verify its suitability for use, ensuring compliance with safety standards. Additionally, you will be responsible for maintaining accurate and up-to-date records of these inspections and related activities.
Maintain monthly tracking of Tank farm KPIs to ensure they remain current for continuous improvement monitoring.
Attain zero high or serious audit findings within tank farm and Marine operations. Expedite the resolution of action items by consistently monitoring progress and providing timely follow-ups.
Monitor tank inventory levels and coordinate safe pump over operations with KPRL to prevent any stock outs, except in cases of external factors beyond the terminal’s control.
Oversee consignment inventory at client locations, ensuring robust stock controls and optimal inventory levels are maintained. Collaborate with key stakeholders to facilitate prompt stock audits and accurate invoicing.
Avail tanks for gantry operations no later than 7:00 AM each day, ensuring their readiness for scheduled activities. Record tank temperatures and densities in SAP at four-hour intervals, maintaining meticulous documentation in the designated register to guarantee accuracy and compliance.
Ensure stock management targets are met by overseeing precise daily tank dipping and completing reconciliation by 8 a.m. Keep stock variances within the established limits and investigate, then explain any variances outside tolerance ranges by 11 a.m. each day.
Oversee and record every aviation quality inspection and the draining of water from fuel tanks.
Accurate tank sampling must be performed, rigorous quality inspections need to be carried out during tanker discharge, and all samples must be promptly forwarded to the laboratory for analysis.
Verify that all terminal VHF radios are fully functional and that inventories are consistently and accurately maintained.
Maintain impeccable cleanliness and organization throughout the tank farm and pump areas through consistent daily walkthroughs.
Maintain accurate and secure records of tank farm operations, including key performance indicators, to facilitate easy retrieval and establish a clear audit trail. Ensure all handover documentation for archiving purposes is correctly completed and formally signed off.
Ensure meticulous planning and efficient execution of all ship discharges to minimize demurrage expenses.
Effectively manage the tank farm contractor staff shift system to minimize terminal budget expenditures by optimizing overtime, except in cases of external, uncontrollable circumstances.
Ensure the secure management of tanks, band wall valves, and interceptor keys and locks to maintain the integrity of the controls’ assurance process.
Requisition and maintain secure storage for seals designated for tank farm operations, issue these seals as required, and meticulously track all seal dispenses. Verify that every tank and pipeline valve, band wall, and interceptor is properly and securely sealed, ensuring accurate documentation in the tank farm seals register.
Prior to the pump over process, verify product quality—specifically daily conductivity for Jet A1—by obtaining the product quality certificate from KPRL or the lab. Additionally, arrange for the received product to undergo testing at the MEAT Lab to confirm compliance with required standards.
Fortnightly, drain water from storage tanks and maintain detailed records of the process.
Review the annual terminal maintenance plan for Tank Farm equipment in collaboration with the maintenance supervisor, ensuring its execution according to the established schedule—including monthly High-Level Alarm (HLA) testing—and maintain accurate documentation throughout the process.
Maintain a detailed log of equipment breakdowns in the tank farm and coordinate with the maintenance supervisor to ensure timely resolution, thereby reducing downtime. Review and authorize all work and projects related to tank farm equipment to confirm that maintenance contractors meet performance standards, and provide feedback to the maintenance supervisor as required.
Review and update Tank farm Operations procedures on a quarterly basis to maintain their relevance and effectiveness. Provide training to all Tank farm staff following each procedure revision, and maintain documentation as proof of their full comprehension.
Craft a customized training program tailored to the specific needs of tank farm contractor personnel and administer it on a monthly basis to maintain their proficiency in executing assigned responsibilities.
Key Challenges include navigating complex project timelines with precision, addressing unforeseen obstacles that may arise during execution, and ensuring alignment between diverse team members to achieve common objectives. Balancing competing priorities, maintaining high standards of quality under tight deadlines, and adapting to evolving stakeholder expectations demand adaptability, problem-solving acumen, and a proactive approach. Additionally, managing resource constraints, mitigating risks, and fostering a collaborative work environment while driving innovation remain critical focal points for sustained success.
The successful candidate must demonstrate the ability to work extended hours and maintain concentration under demanding conditions. Additional key challenges involve:
Effectively leverages interpersonal skills to strengthen teamwork and adaptability, particularly when coordinating with vessels and other stakeholders to accommodate varying work schedules.
Maintain compliance with HESSE and operational procedures and standards at all times.
Consistently enforce and uphold all established controls to maintain compliance and operational integrity at all times.
Seeking a candidate with proven expertise, proficiency in key areas, and a strong set of professional competencies. The ideal individual will demonstrate a deep understanding of core concepts, possess essential technical abilities, and exhibit the personal qualities necessary to excel in the role. Essential requirements include relevant experience, specialized skills, and the capacity to meet performance standards. Responsibilities will encompass critical tasks, strategic initiatives, and collaborative efforts to drive organizational success.
Individuals should possess an engineering or technical qualification, such as a Higher National Diploma or equivalent, complemented by practical exposure to petroleum operations. Proficiency in computer applications is also essential for this role.
Effective interpersonal communication and demonstrated leadership in team management are essential for this role.
Capable of maintaining high performance standards while managing significant workloads and adhering to strict deadlines, even in the absence of direct oversight.
A solid grasp of business operations and principles is essential for this role. Applicants should possess a clear comprehension of core business functions, including strategy, finance, and market dynamics. Familiarity with industry trends and the ability to analyze business challenges are also important. Strong analytical skills, along with the capacity to interpret financial data and market research, will be critical in driving informed decision-making and contributing to organizational growth.
Holders must possess a valid driver’s license in good standing.
Proficiency in Group SEEMS knowledge is a fundamental requirement for this position.
The ideal candidate must possess strong physical fitness and must not have any fear of heights.
Demonstrated proficiency in critical competencies essential for success in the role, including strong analytical and problem-solving skills, effective communication and collaboration abilities, and a commitment to continuous learning and professional development. Proven experience in managing complex projects, prioritizing tasks efficiently, and delivering results under tight deadlines. Exceptional interpersonal skills with the capacity to build and maintain positive relationships across diverse teams and stakeholders. Adept at leveraging technology and data-driven insights to enhance decision-making processes and drive organizational growth.
Champions Customer Services is dedicated to delivering outstanding support and ensuring customer satisfaction through prompt, professional, and personalized assistance. The ideal candidate will possess strong communication skills, a solutions-oriented mindset, and the ability to handle inquiries efficiently while maintaining a positive and empathetic demeanor. Responsibilities include addressing customer concerns, resolving issues promptly, and providing accurate information across multiple channels. Proficiency in CRM systems, problem-solving capabilities, and a commitment to continuous improvement are essential. This role requires adaptability, teamwork, and a passion for exceeding customer expectations in a fast-paced environment.
Develops a cohesive, forward-looking vision and effectively aligns stakeholders around common objectives.
Demonstrates the ability to act with boldness and conviction, embracing challenges with resilience and determination. Exhibits the fortitude to make difficult decisions and take calculated risks when necessary. Shows unwavering commitment to upholding ethical standards, even in the face of adversity. Maintains composure under pressure and inspires confidence in others through decisive and principled actions.
Professional Mastery is demonstrated through consistent application of advanced skills, adherence to industry standards, and the ability to deliver exceptional results in complex scenarios. This level of expertise is reflected in strategic decision-making, leadership in specialized areas, and a commitment to continuous improvement and innovation. The role requires a deep understanding of core principles, proactive problem-solving, and the capacity to mentor others while maintaining high ethical and technical standards. Success in this position hinges on the ability to drive impactful outcomes, optimize processes, and inspire confidence across stakeholders.
Displays a high level of personal effectiveness through consistent achievement of objectives, efficient management of responsibilities, and proactive problem-solving approaches. Exhibits strong organizational skills, adaptability in dynamic environments, and a commitment to continuous improvement in all professional endeavors. Demonstrates reliability, accountability, and the ability to work independently while contributing effectively to team goals. Maintains a positive and professional demeanor, fostering strong relationships with colleagues and stakeholders.
Motivates, guides, and empowers team members to achieve their full potential by fostering a culture of continuous improvement and professional growth. Provides constructive feedback, sets clear expectations, and establishes measurable goals to drive performance and engagement. Encourages collaboration and innovation while maintaining accountability for individual and team outcomes.
Embraces diversity and demonstrates strong collaboration skills in team settings.
Qualifications
BA/BSc/HND
