As part of this opportunity, you will play a pivotal role in [specific function or team] within our organization. The ideal candidate will bring a proven track record of [key skill or experience], along with the ability to [specific responsibility or capability]. This position requires expertise in [specific field or tool], demonstrated through [X years] of relevant experience, preferably within [industry or sector]. Key responsibilities include [primary duty], [secondary duty], and [tertiary duty], all of which demand strong [competency, e.g., analytical skills, leadership, or problem-solving abilities]. Additionally, the role necessitates proficiency in [specific software, methodology, or qualification], as well as the capacity to [another responsibility]. Collaboration with cross-functional teams and adherence to [company standard or process] will be essential to success in this position.
The Customer Success Associate manages the full customer lifecycle, ensuring seamless onboarding, timely and accurate payments, and sustained engagement. This position focuses on attracting and retaining customers through exceptional service, rapid issue resolution, and upholding rigorous sanitation and hygiene standards—both for customers and our waste collection teams. The role is centered on fostering long-term loyalty and advocacy by delivering a consistent, positive experience at every touchpoint.
The role encompasses a comprehensive set of duties and responsibilities, including but not limited to overseeing daily operations, managing team workflows, and ensuring adherence to company policies and industry regulations. Key responsibilities involve collaborating with cross-functional teams to achieve project goals, analyzing performance metrics to drive continuous improvement, and maintaining accurate documentation for audits and reporting. Additionally, the position requires identifying process inefficiencies, implementing corrective actions, and fostering a culture of accountability and innovation within the team. Strong leadership, exceptional communication skills, and a proactive approach to problem-solving are essential to excel in this role.
Operations Service professionals oversee the day-to-day functioning of business processes, ensuring efficiency, reliability, and adherence to organizational standards. They monitor workflows, troubleshoot operational challenges, and implement improvements to enhance productivity. Strong analytical skills and attention to detail are essential, along with the ability to collaborate across departments to resolve issues. Proficiency in relevant software tools and a commitment to continuous process optimization are required. Additionally, they maintain compliance with policies and regulations while supporting cross-functional teams in achieving operational objectives.
Provide comprehensive training to Fresh Life Operators (Los) and tenants on correct toilet usage, management protocols, and hygiene best practices.
Establish transparent guidelines for customers concerning payment schedules, sanitation standards, and preferred methods of communication.
Proactively detect, document, and escalate operational discrepancies while ensuring prompt follow-through to achieve timely resolution.
Ensure the integrity and currency of customer records by meticulously updating and verifying contact information, franchise agreements, and onboarding documentation at all times.
Ensure impeccable sanitation standards by providing customers with guidance, conducting refresher training sessions, and implementing corrective measures as needed.
We are seeking a dedicated professional to oversee initiatives that enhance customer and employee retention. The ideal candidate will develop and implement strategies to reduce turnover and improve satisfaction levels across both segments. Responsibilities include analyzing retention data, identifying trends, and proposing targeted interventions. Additionally, the role requires collaboration with cross-functional teams to execute retention programs and measure their effectiveness. Qualifications include proven experience in retention management, strong analytical skills, and proficiency in relevant data tools. Excellent communication abilities are essential to engage stakeholders and drive retention initiatives.
Engage with customers consistently by conducting planned field visits, telephone communications, and utilizing other authorized communication methods.
Proactively assess and mitigate risks that could result in customer closures while facilitating the reactivation of inactive toilet units.
Create exceptional customer experiences that enhance satisfaction, foster retention, and encourage referrals.
Regularly perform account assessments to ensure billing precision and address any inconsistencies without delay.
Promptly facilitate the settlement of outstanding invoices by engaging customers for follow-up, overseeing prepayment arrangements, and implementing structured repayment schedules for those in arrears.
Verify that the operational status of field-based toilets aligns precisely with system records to maintain accurate invoicing and reporting.
Utilize strong communication and problem-solving abilities to resolve customer payment-related issues efficiently.
Skilled in promoting and championing causes, the incumbent will spearhead initiatives to advance organizational goals, collaborating with stakeholders to drive policy changes and secure resources. They will analyze complex issues, develop persuasive arguments, and effectively communicate positions to influence decision-makers. Experience in advocacy, policy development, or related fields is essential, along with strong analytical, writing, and interpersonal skills. The role demands the ability to build coalitions, mobilize support, and navigate regulatory landscapes while upholding ethical standards and maintaining a results-driven approach.
Provide outstanding customer service to foster trust and enhance customer relationships effectively.
Drive initiatives aimed at motivating content customers to recommend Fresh Life to their acquaintances and professional networks.
Gather and disseminate customer feedback to facilitate ongoing enhancements to service quality.
Cultivate and preserve robust connections with pivotal key account customers to foster long-term partnerships and mutual growth.
Seeking a highly motivated individual with a Bachelor’s degree in a relevant field, such as Computer Science, Information Technology, or a related discipline. At least three years of hands-on experience in software development, particularly in Python, Java, or C++, is essential, along with proficiency in database management systems like SQL or NoSQL. Strong problem-solving skills and the ability to work collaboratively in a team environment are required. Additionally, excellent communication skills, both written and verbal, are necessary to convey technical information effectively to diverse stakeholders.
A bachelor’s degree or diploma in Business Management, Accounting, or Finance is required.
With a background in customer service and credit management, you possess relevant experience in these areas.
Proficiency with enterprise resource planning (ERP) software or advanced Excel capabilities is required.
Strong interpersonal and written communication abilities, coupled with adept problem-solving skills and a solid foundation in computer literacy, are highly valued.
Physically capable and able to walk extensive distances consistently on a daily basis.
go to method of application
Interested and eligible applicants are encouraged to submit their CVs to talent@fresh-life.org, with the position title clearly indicated in the email subject line.
Qualifications
BA/BSc/HND , Diploma
