The position involves overseeing key operational responsibilities, including managing day-to-day activities and ensuring alignment with organizational goals. Essential qualifications include a Bachelor’s degree in a relevant field, along with a minimum of five years of progressive professional experience. The role demands strong analytical and problem-solving skills, exceptional communication abilities, and proficiency in industry-standard software. Duties encompass leading cross-functional teams, developing strategic initiatives, and maintaining compliance with regulatory standards. Success in this role requires the capacity to drive innovation, optimize processes, and deliver measurable results in a fast-paced environment.
The E-Commerce Operations Associate for the Coast Region oversees fulfillment teams to guarantee precise, efficient, and prompt processing of online orders, while also managing inventory control, workflow coordination, performance oversight, and adherence to operational, quality, and safety standards.
ROLE PROFILE
Oversee and manage team leaders and fulfillment personnel to maintain seamless daily e-commerce operations.
Responsible for managing the entire order fulfillment cycle, from order receipt through to delivery, encompassing tasks such as inventory selection, packaging, labeling, and shipment coordination.
Track and evaluate team performance and productivity by comparing them against established KPIs, including pick rate, on-time handover, and delivery metrics.
Collaborate with store operations, logistics, and customer service teams to synchronize workflows and guarantee the punctual fulfillment of orders.
Ensure strict adherence to established operational procedures, maintain compliance with mandatory safety standards, and uphold rigorous quality control requirements across all operations.
Provide guidance, mentorship, and assistance to team leaders and staff to enhance operational efficiency and overall performance.
Draft operational reports and promptly escalate any issues arising from delays, stock discrepancies, or system malfunctions to senior management for timely resolution.
Guarantee the precision of delivery quantities by executing quality control audits in alignment with the established loss prevention protocols.
REQUIREMENTS
Candidates must possess a Bachelor’s degree in Computer Science, Engineering, or a related field, with a minimum of 3 years of professional experience in software development. Proficiency in programming languages such as Python, Java, or C++ is essential, along with strong problem-solving skills and attention to detail. Familiarity with database management systems, cloud computing platforms, and agile methodologies is highly desirable. Excellent communication skills and the ability to work collaboratively in a team environment are required. Candidates should demonstrate a track record of delivering high-quality technical solutions and a commitment to continuous learning and professional growth.
A Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a closely related discipline is required.
Seeking candidates with a proven track record of 2 to 4 years in e-commerce fulfillment, warehouse operations, or retail environments.
Experienced in overseeing teams or supervising personnel, with a demonstrated ability to lead frontline staff effectively in fast-paced, high-volume environments.
Proven expertise in inventory management, stock control, and warehouse operations, including receiving, picking, packing, and dispatch processes.
Demonstrates strong command of Microsoft Excel and reporting tools, enabling thorough analysis of performance data and the creation of actionable operational insights.
Demonstrated expertise in leading teams, fostering clear communication, and effectively coordinating with stakeholders across operations, logistics, and customer service functions is essential.
We request that applications be submitted through our established method of application.
To apply for this position, please utilize the provided link(s) on the company’s official website.
Qualifications
BA/BSc/HND
Experience Required
2 - 4 years
