To deliver pre-sales technical expertise, collaborate with clients, sales, bid, and commercial teams to assess requirements and develop fully optimized, end-to-end technical and commercial solutions. Validate feasibility from technical, capacity, and inventory perspectives to guarantee alignment with service level agreements, project timelines, and budgetary constraints.
As a Capacity Planning Manager, you will be responsible for overseeing and managing the reporting line to senior leadership, ensuring accurate and timely data analysis to support strategic decision-making. This role involves coordinating with cross-functional teams to gather and interpret capacity metrics, identifying trends, and providing actionable insights to optimize resource allocation. Additionally, you will be tasked with developing and maintaining forecasting models, monitoring performance against targets, and presenting reports that highlight efficiency improvements and potential risks. Strong leadership, analytical skills, and proficiency in data-driven tools are essential for success in this position.
Oversee and execute a range of critical duties with precision and accountability, ensuring alignment with organizational objectives. Lead strategic initiatives, manage cross-functional teams, and drive operational excellence through meticulous planning and execution. Develop and implement policies, procedures, and best practices to enhance efficiency, productivity, and compliance. Monitor performance metrics, analyze data trends, and provide actionable insights to senior leadership for informed decision-making. Foster a collaborative work environment by mentoring staff, resolving conflicts, and promoting professional growth. Serve as a liaison between departments, stakeholders, and external partners to facilitate seamless communication and project delivery. Ensure adherence to industry regulations, safety standards, and ethical guidelines while maintaining a high standard of accountability.
Deliver comprehensive technical pre-sales assistance to facilitate seamless sales execution and streamline provisioning workflows.
Develop technical solutions and produce both internal and client-facing technical documentation to ensure clarity and consistency in all communications and deliverables.
Assess potential risks, obstacles, and contractual complexities, then develop and implement effective mitigation strategies to address them appropriately.
Craft comprehensive technical documentation that outlines product descriptions, architectures, and functionalities with precision and clarity.
Establish and execute robust frameworks and methodologies to govern solution planning and design initiatives.
Assist in the conception and execution of innovative product initiatives from the ground up. Contribute to the entire product lifecycle, including ideation, design, prototyping, testing, and launch phases. Collaborate closely with cross-functional teams such as engineering, marketing, and operations to ensure alignment with strategic goals and market demands. Deliver analytical insights and actionable recommendations to refine concepts and enhance product viability.
Collaborate closely with cross-functional teams to develop tailored, high-impact solutions that enhance technical performance, streamline fulfillment processes, ensure operational reliability, and optimize billing accuracy.
Enhance the efficiency of solution development processes to deliver high-quality outcomes more effectively. Streamline workflows to reduce unnecessary steps, ensuring timely completion of projects while maintaining rigorous standards. Focus on optimizing resource allocation and identifying opportunities for automation to boost productivity and minimize delays. Collaborate closely with cross-functional teams to refine methodologies, implement best practices, and drive continuous improvement in development cycles.
Prepare ad hoc reports upon request to support various operational needs.
Assist in the development of technical drawings and associated documentation.
Assist in auditing and maintaining accurate database records and information to ensure data integrity and compliance with established standards.
Ensures the accurate and consistent use of OSS/BSS systems by maintaining robust data integrity protocols throughout all operational processes.
Minimum qualifications include a bachelor’s degree in a related field, or an equivalent combination of education and experience. Three or more years of professional experience in a relevant domain is required, with at least one year in a leadership or supervisory role. Proficiency in industry-standard software and tools, as well as strong analytical and problem-solving skills, are essential. Excellent communication and interpersonal abilities are also necessary to collaborate effectively across teams. Candidates must demonstrate a commitment to continuous learning and adaptability to evolving industry standards.
A relevant bachelor’s degree or an equivalent qualification in a closely related discipline is required.
Seeking candidates with a minimum of three years of relevant professional experience in a similar role, demonstrating a proven track record of success. Required skills include strong analytical abilities, proficiency in industry-standard software, and excellent communication and organizational talents. Responsibilities encompass project management, stakeholder collaboration, and delivering high-quality results within specified deadlines. Ideal applicants should exhibit adaptability, problem-solving capabilities, and a commitment to continuous improvement in a fast-paced environment.
A minimum of 8 years in the telecom sector is required, with at least 5 years dedicated to a solutions architect capacity or an equivalent position.
Professionals should possess advanced expertise in service delivery, sales support, network infrastructure management, and operational support systems, or equivalent domains.
Intermediate proficiency in Transmission technologies, including DWDM, OTN, and SDH, as well as IP networks encompassing Peering, IP Transit, and Layer 2/3 services, alongside expertise in Fiber, Colocation, and Subsea networks, is required.
Proficiency in Geographic Information Systems (GIS) and extensive hands-on experience with advanced GIS software and tools are essential.
Professionals should possess hands-on experience in the complete product and technology development lifecycle, encompassing technical product development, fulfillment processes, assurance protocols, and billing procedures.
Proven ability to analyze and develop solution alternatives, meticulously evaluating all associated impacts and costs to ensure the recommended solution delivers optimal value and feasibility.
Demonstrates exceptional written and verbal communication abilities, as evidenced by a proven track record of achievements and professional experiences.
Proficient in Microsoft Visio, Word, Excel, and PowerPoint, with advanced expertise in leveraging these applications to create detailed diagrams, analyze data, and design compelling presentations.
Exceptional communication and presentation abilities are required, with a strong emphasis on the capacity to distill complex information, provide clear insights, and deliver key project details succinctly to stakeholders at every organizational level.
Able to effectively manage competing priorities while providing clear direction and resolving challenges in a dynamic and fast-paced setting.
Available to work beyond standard office hours to provide client assistance.
Seeking candidates with substantial experience and a robust skill set in the relevant domain. The ideal applicant will possess a proven track record of success in similar roles, demonstrating expertise through hands-on application. Essential competencies include strong analytical abilities, effective communication skills, and proficiency in industry-specific tools or methodologies. Prior exposure to key responsibilities outlined for this position is highly advantageous, ensuring a seamless transition into the role. Additionally, familiarity with best practices and emerging trends within the field will be considered a significant asset.
Seasoned professionals with expertise in network engineering, particularly in the design and planning of Transmission or IP networks, are sought after.
Accomplished in architecting and implementing sophisticated solutions, with a demonstrated ability to deliver intricate designs and systems.
Proficient understanding of the competitive environment surrounding connectivity solutions, including product and service offerings, is required.
We seek a highly motivated individual with a proven track record of [specific attribute, e.g., leadership, problem-solving, adaptability, etc.], demonstrated through [specific examples, e.g., team projects, process improvements, or innovative solutions]. The ideal candidate will possess strong [key skill, e.g., communication, analytical, technical] abilities, along with [additional requirement, e.g., experience in a relevant field, certification, or industry knowledge]. Responsibilities include [detailed duty, e.g., collaborating with cross-functional teams, developing strategies, or managing stakeholder relationships], with a focus on [specific outcome or goal, e.g., driving efficiency, ensuring compliance, or fostering innovation]. Proficiency in [relevant tool, software, or methodology] is required, and familiarity with [another relevant skill or system] is strongly preferred.
Client-focused professionals with a strong aptitude for nurturing and expanding professional relationships through effective communication and collaboration.
We uphold the highest standards of integrity and ethical behavior, ensuring unwavering honesty in all professional interactions and decisions.
Boundless enthusiasm, strong dedication, and adaptability are essential qualities for this role.
Personnel excellence, precision, and meticulous attention to detail are essential qualities for this position.
Collaborative professionals deliver measurable outcomes by leveraging teamwork and strategic partnerships to drive collective success.
Proficiency in data analysis and the capacity to gather and evaluate information from diverse sources are essential.
A strong command of the English language coupled with exceptional interpersonal skills and a genuine talent for engaging with individuals characterizes the ideal candidate.
Proven expertise in network diagnostics, with a strong ability to identify, troubleshoot, and resolve complex network issues efficiently.
Qualifications
BA/BSc/HND
Experience Required
8 years
