We are seeking a motivated individual to join our team in the role of [Job Title]. The primary responsibility of this position involves [key responsibility 1], with additional duties including [key responsibility 2] and [key responsibility 3]. The ideal candidate will possess [required skill/qualification 1], [required skill/qualification 2], and [required skill/qualification 3]. Proficiency in [specific tool/software] and prior experience in [industry/field] are essential. Strong analytical, communication, and organizational skills are also required to thrive in this position. This role offers a competitive salary, benefits package, and opportunities for professional growth within a dynamic and collaborative work environment.
The successful candidate will oversee the management of service providers, including contracting, accreditation, and auditing processes.
Oversee and execute core duties encompassing a range of critical tasks, ensuring alignment with organizational objectives and operational standards. Develop, implement, and monitor strategies to enhance efficiency, productivity, and performance across assigned functions. Collaborate with cross-functional teams to streamline processes, resolve challenges, and drive continuous improvement initiatives. Maintain meticulous records, analyze data, and prepare comprehensive reports to support decision-making and strategic planning. Provide leadership and mentorship to team members, fostering a culture of accountability, innovation, and professional growth. Ensure compliance with industry regulations, company policies, and best practices to mitigate risks and uphold operational integrity.
Cultivate positive professional connections with healthcare providers participating in the Heritage Insurance network.
Accredit new service providers to ensure they align with the client’s specifications and requirements. This involves evaluating their capabilities, credentials, and compliance with established standards to guarantee they can deliver the expected level of service. The role ensures that only qualified and reliable providers are selected to maintain the highest standards of quality and performance.
Negotiate service fees when finalizing contracts with new service providers, ensuring alignment with Heritage Insurance’s established rates and prevailing market standards.
Coordinate provider audits to guarantee that Heritage Insurance clients receive high-quality services.
Heritage regulations, policy exclusions, and panel rates mandating compliance must be strictly observed and implemented by the role’s incumbent.
Collaborate closely with Underwriting and Actuarial teams to compile and analyze monthly utilization reports, evaluating the performance of service providers, and design strategic initiatives aimed at cost containment.
Ensure meticulous documentation of all service provider contracts while adhering to schedule for timely renewals and KYC updates in accordance with established protocols.
Experienced professionals will conduct training sessions for service providers on the procedures and processes for accessing Heritage Insurance services, ensuring they are fully informed about any updates to health products, existing workflows, and relevant claim policies.
Initiate and conduct negotiations with service providers to secure favorable discounts, while also finalizing financial reconciliations to ensure accuracy and alignment with organizational standards.
Collaborate with internal departments to address and resolve issues pertaining to service providers.
Consistently maintain and update the Heritage Insurance provider network, ensuring all changes are communicated promptly to the appropriate stakeholders.
Qualifications
A Bachelor’s degree or Diploma in Nursing, Clinical Medicine, Pharmacy, or a related medical discipline is required.
We are seeking a skilled professional with proven experience in [specific field or industry]. The ideal candidate will possess a minimum of [X years] of hands-on experience in [relevant tasks or responsibilities], as well as a strong background in [specific skills or expertise]. Proficiency in [tools, software, or methodologies] is essential, and prior experience with [related projects or tasks] is highly desirable. The successful applicant will demonstrate a track record of [key achievements or outcomes], along with the ability to [specific competencies or soft skills].
With a minimum of three years of hands-on experience in provider relations within the medical insurance, hospital, or a comparable sector, you bring valuable expertise to this role.
We are seeking a highly skilled professional who excels in a dynamic, team-oriented environment. The ideal candidate will demonstrate strong analytical capabilities, exceptional problem-solving skills, and a proactive approach to challenges. Proficiency in industry-relevant software and tools, along with the ability to communicate effectively across teams, is essential. Responsibilities include leading strategic initiatives, optimizing operational processes, and ensuring alignment with organizational goals. The role demands adaptability, attention to detail, and a commitment to continuous improvement. Prior experience in a similar capacity, coupled with a track record of driving measurable results, is highly preferred.
Proven ability to communicate effectively and negotiate skillfully across diverse stakeholders and situations.
Individuals must possess strong analytical capabilities to effectively interpret data, identify patterns, and derive meaningful insights. These skills are essential for evaluating complex information, troubleshooting issues, and making informed, data-driven decisions to support organizational objectives.
Proficient in utilizing Microsoft Office Suite, particularly Excel, with strong technical skills in managing spreadsheets, creating reports, and performing data analysis tasks.
Possesses a comprehensive understanding of provider dynamics and the healthcare landscape.
We develop and implement cost optimization strategies aimed at enhancing financial efficiency and maximizing resource allocation. Our initiatives focus on identifying areas where expenses can be reduced without compromising quality or performance. This role requires a thorough analysis of current expenditures, benchmarking against industry standards, and recommending data-driven solutions to streamline operations. Key responsibilities include evaluating cost structures, negotiating with vendors for better pricing, and monitoring financial metrics to ensure sustained savings. Strong analytical skills, proficiency in financial modeling, and experience in process improvement are essential for success in this position.
If you satisfy the specified criteria, kindly submit your application along with an updated résumé to vacancies@heritage.co.ke by June 7, 2026. Ensure the job title is prominently indicated in the email subject line. Liberty Kenya is committed to equal opportunity and embraces diversity wholeheartedly. Please note that only candidates selected for further consideration will receive a response. Information provided will solely be utilized for recruitment-related purposes and in compliance with the privacy policy outlined on our website at https://www.liberty.co.ke.
Qualifications
BA/BSc/HND , Diploma
Experience Required
3 years
