Position Summary:
The incumbent will spearhead the expansion of MSME business at the designated branch by focusing on customer acquisition, retention, and relationship management to address clients’ financial requirements effectively.
Oversee and execute core duties including managing daily operations, ensuring adherence to company policies, and fostering a productive work environment. Collaborate with cross-functional teams to streamline workflows, enhance efficiency, and meet organizational objectives. Monitor performance metrics, analyze data trends, and implement strategic improvements to optimize productivity and quality. Serve as a liaison between senior leadership and staff, facilitating clear communication and alignment with overarching goals. Lead initiatives to enhance employee engagement, professional development, and retention strategies. Ensure compliance with industry regulations and maintain high standards of operational excellence.
You will be responsible for driving business growth and overseeing portfolio management, ensuring strategic alignment and maximizing value across all initiatives. This role requires a keen analytical mindset to assess market trends, evaluate performance metrics, and make data-driven decisions to optimize portfolio performance. You will collaborate with cross-functional teams to identify expansion opportunities, allocate resources efficiently, and implement growth strategies that align with organizational objectives. Strong leadership, financial acumen, and the ability to prioritize high-impact projects will be essential for success in this position.
Facilitate the expansion of MSME operations by securing lending and deposit prospects from both new and current clients.
Develop and nurture trusted advisory partnerships to attract and secure high-value clients while designing customized financial strategies to meet their unique needs.
Expand and oversee the MSME portfolio by identifying strategic opportunities while maintaining strong profitability benchmarks and operational excellence.
Enhance customer relationships by maintaining consistent communication, organizing structured meetings, ensuring precise record-keeping, and promoting the cross-selling of bank products.
Uncover novel business prospects and forge strategic partnerships while delivering market intelligence and actionable feedback to enhance product offerings and strategic initiatives.
Responsible for overseeing the credit granting process, this role ensures timely collections while maintaining positive customer relationships. Duties include evaluating creditworthiness, setting credit limits, and monitoring accounts receivable to minimize risk. Strong analytical skills are essential for assessing financial data and making informed decisions. The ideal candidate must have proven experience in credit management or a related field, along with proficiency in financial software and excellent communication abilities. Additionally, the position requires meticulous attention to detail and the ability to enforce credit policies effectively.
Conduct thorough evaluations of loan applications by analyzing customer requirements, performing financial assessments, and executing necessary due diligence—such as site visits and reference verifications—to ensure compliance and mitigate risk.
Evaluate applications thoroughly and offer suitable recommendations for approval, maintaining meticulous and precise documentation throughout the process.
We monitor loan processes to verify completion, notify customers of approval decisions, and collaborate with relevant teams to fulfill all disbursement requirements.
Deliver outstanding service by addressing customer inquiries promptly and professionally, ensuring each interaction is handled with care and efficiency. Assist clients in resolving issues, processing orders, and providing detailed product information to enhance their overall experience. Maintain a thorough understanding of company policies, procedures, and offerings to offer accurate and helpful guidance. Collaborate with cross-functional teams to identify trends, resolve recurring problems, and contribute to continuous service improvements. Prioritize customer satisfaction while adhering to performance metrics and maintaining a positive, solution-oriented approach.
To sustain exceptional customer relationships, actively promote bank products, execute cross-selling strategies, and resolve queries and complaints promptly in alignment with established service level agreements.
Maintain strict adherence to customer confidentiality protocols while working closely with branch and head office teams to ensure a seamless and consistently positive customer experience.
Ensures adherence to regulatory standards, internal policies, and ethical guidelines across all operations. Monitors changes in laws, industry regulations, and organizational policies to assess their impact on business activities. Conducts thorough risk assessments and implements mitigation strategies to mitigate potential compliance risks. Develops and maintains comprehensive compliance programs, including training initiatives and audits, to foster a culture of accountability. Identifies and addresses compliance gaps through proactive monitoring and corrective actions. Collaborates with cross-functional teams to ensure seamless integration of compliance requirements into daily processes. Serves as a primary liaison with regulatory bodies, auditors, and legal counsel to facilitate inspections and inquiries.
Ensure complete adherence to all regulatory mandates, internal bank policies, established risk frameworks, and operational procedures, with particular emphasis on Know Your Customer (KYC) and anti-money laundering (AML) standards.
Oversee risk management processes while verifying the thoroughness and correctness of customer documentation and facilitating daily branch operations.
Assist Branch Management in executing daily branch operations in strict adherence to established Bank Policies and Procedures.
Support business performance by generating insightful reports, staying abreast of market trends, collaborating effectively in marketing campaigns, and
Performing any supplementary tasks as directed by management.
Qualifications, Skills, and Experience Required: Candidates must possess a bachelor’s degree in a relevant field, such as computer science, engineering, or information technology, or an equivalent combination of education and professional experience. Proficiency in programming languages like Python, Java, or C++ is essential, along with experience in software development, system administration, or related technical roles. Familiarity with cloud platforms, such as AWS or Azure, and DevOps practices is highly desirable. Strong problem-solving abilities, excellent communication skills, and the capacity to work collaboratively in a team environment are indispensable. Prior experience in a similar position within the technology sector is preferred, though exceptional candidates with transferable skills will also be considered.
A recognized institution must award a bachelor’s degree in business, finance, or a closely related discipline.
With a minimum of two years of hands-on sales experience within a financial services organization, you bring a proven track record of success in a client-facing capacity.
Individuals must possess a solid understanding of banking laws and regulations, as well as banking operations, to ensure compliance and efficient functionality within the role.
Possesses a solid understanding of risk management principles and regulatory compliance frameworks.
Highly analytical professionals who can rigorously evaluate existing practices and propose improvements grounded in robust quantitative evidence and measurable outcomes are sought. The ideal candidate will demonstrate the capacity to question conventional approaches and drive change through data-driven insights and impactful analysis.
Skilled in fostering alignment and securing buy-in from diverse stakeholders across all NBK departments.
To apply for this position, please complete the *Application for Business Banker* form, attach your CV and a cover letter, and submit them via email to recruitment@nationalbank.co.ke by Thursday, 18th June 2026. Ensure you include the job title and reference number (NBK/RET/30/2026) in the email’s subject line.
Qualifications
BA/BSc/HND
Experience Required
2 years
