Role Purpose
The primary responsibility of this role involves overseeing and guiding the sales team, cultivating and expanding new sales opportunities, and enhancing client retention to bolster business growth by leveraging all available tools and resources, thereby surpassing the predetermined performance targets established by management.
You will be responsible for executing a range of tasks and duties, including managing daily operations, overseeing project execution, and ensuring adherence to established protocols and standards. This role demands strong problem-solving abilities, meticulous attention to detail, and the capacity to collaborate effectively with cross-functional teams. Additionally, you will be tasked with analyzing performance metrics, identifying areas for improvement, and implementing strategic solutions to enhance efficiency and productivity. Proficiency in relevant software tools, along with excellent communication and organizational skills, is essential for success in this position.
Identifies business opportunities through prospect identification and evaluation of their industry standing, coupled with comprehensive research and analysis of sales options.
A core responsibility involves cultivating connections with potential clients through strategic outreach and relationship-building efforts, ultimately presenting tailored product solutions to meet their needs.
Proactively follow up with all new and potential clients regarding outstanding requests and quotes to finalize and secure new business opportunities.
To achieve the predetermined monthly sales turnover as outlined in the communication, ensuring all targets are met consistently.
Maintain a zero-tolerance policy for unresolved client queries, guaranteeing all inquiries receive timely and satisfactory responses without exception.
Conduct regular client visits and follow-ups to guarantee satisfaction and maintain strong business relationships.
Maintains client relationships by delivering responsive support, sharing relevant information, and offering expert guidance; identifies and pursues new business opportunities; proposes strategies to enhance profitability and service quality.
Analyzes industry trends, market developments, and competitor actions to pinpoint opportunities for product enhancements and innovations.
Compiles reports by gathering, evaluating, and condensing data, ensuring timely submission in accordance with established deadlines.
Demonstrates commitment to quality service by developing and upholding organizational standards. • Enhances professional and technical expertise through participation in educational workshops, cultivation of professional connections, and integration of industry best practices.
Drives collective progress by achieving necessary outcomes in alignment with team objectives and operational needs.
Bachelor’s degree in finance, accounting, economics, or a related field is essential for this position, along with a minimum of three years of relevant professional experience. Candidates must demonstrate proficiency in financial analysis, forecasting, and reporting, supported by strong Excel skills. Knowledge of ERP systems and advanced data visualization tools is highly advantageous. The ideal applicant will possess excellent communication abilities, both written and verbal, to collaborate effectively across departments. Additionally, candidates should exhibit analytical thinking, meticulous attention to detail, and the capacity to work independently under tight deadlines.
A qualification in Sales and Marketing or a comparable field is required.
With a minimum of five years of demonstrated expertise in sales or business development within a CFS, freight forwarding, or logistics organization, candidates should possess a proven track record in the field.
Demonstrates a consistent track record of achieving established sales objectives with reliability and precision.
A proven capacity to articulate ideas, deliver presentations, and inspire confidence across all organizational tiers is essential.
A proven track record in developing client-centric solutions tailored to customer requirements • Superior listening, negotiation, and presentation abilities • Strong proficiency in both verbal and written communication
To apply for the position, kindly submit your cover letter and curriculum vitae via email to hr@nict.co.ke.
Qualifications
Diploma
Experience Required
5 years
