Title and Summary
Cardholder Services stands as a pivotal division within the Consumer Products & Processing sector, renowned for delivering top-tier benefits. Tasked with both strengthening the Core value proposition and expanding services revenue, this program operates as a high-impact, fast-paced initiative. The team leverages extensive product knowledge and superior partner management skills to provide unparalleled customer experiences.
In this position, you will spearhead the design, enhancement, and implementation of Airport benefits, encompassing the recently launched Mastercard Collection fast-track lanes and Taste of Priceless venues. Additionally, you will oversee strategic partner collaborations, negotiate innovative opportunities, and guarantee flawless alignment among product, service, and operational divisions. Your responsibilities will further include ensuring Mastercard’s market leadership, pricing uniformity, and distinct positioning within the Travel sector.
Oversee daily operations, ensuring alignment with company objectives and policy adherence. Assign tasks to team members, providing clear instructions and monitoring progress regularly. Address any performance issues promptly and conduct performance reviews as scheduled. Maintain open communication channels to foster collaboration and resolve conflicts efficiently. Ensure all safety protocols are followed to uphold a secure work environment for staff and visitors. Manage project timelines, delegating responsibilities effectively to meet deadlines and deliver high-quality results. Stay updated on industry trends and best practices to implement innovative solutions and improve operational efficiency.
Card Benefits Strategy & Development: Collaborate closely with pertinent product teams to conceptualize and implement benefits that elevate customer value while ensuring alignment with the overarching global Airport strategy.
Revenue Growth: Research and capitalize on avenues to enhance the monetization of Airport benefits.
As the key liaison for strategic partners, you will lead relationship management efforts by negotiating agreements, conducting quarterly business reviews, and tracking performance against service-level agreements to drive mutual success.
Alignment is crucial to ensure benefit initiatives are seamlessly coordinated across card product teams, seamlessly integrated into platform roadmaps, and precisely configured with operational enablers to drive cohesive execution.
Ensure Commercialization teams, B2B Marketing, and other pertinent groups receive the necessary tools, training, and insights to optimize their sales efforts and enhance brand visibility.
Performance and Reporting: Monitor product KPIs, evaluate partner performance and return on investment to drive informed strategic decisions and foster ongoing enhancements.
Demonstrated leadership in guiding a high-performing team, with a focus on providing timely feedback, fostering professional growth, and supporting career advancement for each team member.
Experience
With a minimum of eight years of expertise in product management, strategic partnerships, or closely aligned domains—particularly within payments, financial services, or travel loyalty programs—you are equipped to drive impactful results in this role.
Achieved demonstrable success in cultivating and overseeing strategic partner relationships while consistently driving quantifiable business outcomes.
Commercial proficiency, honed through revenue optimization, data-driven analytics, and strategic decision-making, is essential. The ideal candidate will possess a proven track record in revenue generation, leveraging analytical insights to inform timely and effective business choices.
Seasoned professionals with exceptional verbal and presentation abilities, coupled with a proven track record in stakeholder management, are encouraged to apply. This role demands experience collaborating within global, matrixed organizational structures.
Strategically navigating and overseeing multiple intricate projects in high-pressure, fast-moving settings is essential. This role demands the capacity to maintain operational effectiveness while balancing competing priorities under tight deadlines. Strong organizational skills and adaptability are required to drive initiatives forward in dynamic environments.
We are seeking a highly skilled professional to oversee and uphold the integrity of our corporate security protocols. This role demands a deep understanding of risk assessment, threat mitigation, and regulatory compliance to safeguard company assets, intellectual property, and personnel. The ideal candidate will possess extensive experience in security management, preferably within a corporate or enterprise environment, along with a proven ability to develop and implement robust security frameworks. Key responsibilities include conducting comprehensive security audits, managing crisis response protocols, and ensuring adherence to industry standards and legal requirements. Strong leadership, analytical thinking, and exceptional communication skills are essential to collaborate effectively with cross-functional teams and senior stakeholders. Proficiency in security technologies, incident reporting systems, and emergency preparedness planning is required to maintain a secure and resilient organizational environment.
Every individual interfacing with Mastercard assets, information, or networks assumes a critical responsibility to safeguard organizational integrity, as such interactions inherently introduce risk. Consequently, Mastercard mandates that all employees, contractors, and third-party representatives adhere rigorously to established information security protocols and fulfill the following essential duties.
Adhere to Mastercard’s established security policies and procedures at all times.
Maintain the confidentiality and safeguard the integrity of all accessed information.
Report any suspected violations or breaches of information security immediately to the appropriate stakeholders and follow established incident response protocols without delay.
Ensure timely completion of all required periodic security training programs as mandated by Mastercard’s established guidelines.
Qualifications
BA/BSc/HND
Experience Required
8 years
