Our client, a prominent telecommunications provider, is seeking a Sectional IP Network Engineer to join their team.
Job summary/ Job purpose/ Role Intent:
The Sectional IP Network Engineer–Field will ensure MAN network availability and customer uptime KPIs are met by performing on-site maintenance related to power systems for assigned MAN nodes, thereby guaranteeing service quality and continuity in alignment with company standards and within allocated budget constraints. Additionally, the role involves conducting Feasibility and Implementation assessments, as well as managing billing-related disconnections and reconnections of ISDN and PSTN circuits at the MAN level.
Oversee day-to-day operations to ensure alignment with organizational goals and maintain high standards of efficiency and productivity. Develop and implement strategies to enhance team performance, foster collaboration, and drive continuous improvement across all functional areas. Monitor key performance indicators to assess progress, identify areas for enhancement, and implement corrective actions as needed. Manage stakeholder relationships, including clients, vendors, and internal teams, to ensure seamless communication, meet expectations, and uphold service-level agreements. Lead cross-functional projects, allocating resources effectively and ensuring timely delivery while adhering to budget constraints. Provide mentorship and coaching to team members to support professional growth and cultivate a culture of accountability and innovation.
Ensure consistent MAN availability by proactively maintaining the nodes’ power supply.
Timely resolution of MAN and Switch power-related faults, ensuring adherence to service level agreements.
Key updates are facilitated throughout the restoration process to provide the customer with comprehensive and timely information.
Conduct feasibility assessments, implement, and execute disconnection and reconnection procedures for ISDN and PSTN circuits.
The role involves preparing and maintaining comprehensive documentation for customer setup processes. Responsibilities include creating detailed guides to facilitate smooth onboarding for new clients and ensuring all necessary steps are clearly outlined and accessible.
Ensure a secure work environment through strict adherence to HSE protocols, established engineering standards, established procedures, and relevant legal regulations.
Monitor individual performance metrics and recommend strategic initiatives to enhance productivity and effectiveness.
Oversee network expenditure to ensure alignment with financial targets and collaborate closely with the Finance department for accurate cost management.
Performs additional responsibilities as directed by the line manager or as otherwise delegated.
Principal Accountabilities for this position include leading strategic initiatives, overseeing key projects, and ensuring alignment with organizational objectives. The role demands a proven track record in leadership, exceptional analytical skills, and the ability to drive performance metrics. Responsibilities encompass team management, stakeholder engagement, and the development of innovative solutions to complex challenges. Additionally, this position requires strong communication abilities to articulate goals, provide guidance, and foster collaboration across departments. Candidates must possess a minimum of 10 years of relevant experience in a senior management capacity, along with a track record of delivering measurable results. Proficiency in relevant industry tools and technologies, as well as a commitment to continuous professional development, are essential for success in this role.
Maintain adherence to the designated fuel allocation for each month.
Submit accurate Street MAN power meter readings to the finance department on or before the 20th of each month.
Achieving a remarkable 99.65% average availability for Nairobi Means throughout the year demonstrates exceptional performance and reliability in maintaining network infrastructure.
To ensure optimal performance, 90% of all Nairobi Means must consistently meet Power-related targets.
Ninety percent of Nairobi’s Metropolitan Area Networks (Means) achieve a Power quality rating exceeding ninety percent.
Within two hours following bill payment, 80% of disconnected lines must be restored to service.
Customer service level agreement (SLA) adherence requires 80% of all provisioning and cessation cases to be resolved within a 24-hour timeframe.
To ensure operational efficiency, resolve 80% of faults within a four-hour timeframe.
Perform quarterly routine maintenance on all MAN nodes, assess their power autonomy status, and provide recommendations for each node.
Complete all assigned Feasibility tickets promptly, ensuring they are processed within a 24-hour timeframe.
A Bachelor’s degree in a relevant field and prior professional experience are required for consideration. Candidates must demonstrate proficiency in the specified skills and possess the necessary certifications, if applicable. Additionally, relevant work experience in a comparable role is highly desirable. Strong interpersonal and communication abilities are essential to excel in this position.
A Bachelor’s degree or higher diploma in Telecommunication, complemented by specialized training in technology or engineering, is required.
Demonstrates strong competency in utilizing Microsoft Office Suite applications, including Word, Excel, PowerPoint, and Outlook, with the ability to leverage advanced features to enhance productivity and efficiency.
Holding a current and valid Kenyan driver’s license is essential for this role.
Experience
3–5 years of experience within the telecommunications sector at Welkom.
Organized professionals with at least one to two years of hands-on technical experience in a large-scale national network environment are sought.
Demonstrates strong capability in organizing and prioritizing both individual and team tasks effectively.
Maintains composure and clarity of thought in high-pressure situations.
Proven ability to effectively collaborate within cross-functional teams and contribute to collective goals through active participation and open communication.
We are committed to fostering an environment of ongoing enhancement, where processes, products, and services are consistently refined to meet evolving standards and operational excellence. This requires a proactive mindset, an openness to feedback, and a dedication to implementing innovative solutions that drive measurable improvements across all aspects of our organization.
Demonstrates extensive knowledge across a wide range of areas, combining both specialized skills and broad understanding to effectively address complex challenges and deliver comprehensive solutions.
A proactive individual with a strong sense of initiative and the ability to work independently without constant supervision.
Proficient in a variety of technical competencies and transferable skills, with a strong emphasis on analytical problem-solving and attention to detail. Demonstrated ability to manage multiple projects simultaneously while maintaining high standards of accuracy and efficiency. Excellent communication skills, both written and verbal, enabling effective collaboration with cross-functional teams and stakeholders. Familiarity with industry-specific software, tools, and methodologies to support data-driven decision-making. Capable of adapting to evolving priorities and technological advancements to drive continuous improvement in processes and outcomes.
Technical Competencies involve a comprehensive understanding of engineering principles, software development methodologies, and system architecture design. Proficiency in programming languages such as Python, Java, or C++ is essential, along with experience in database management, cloud computing platforms, and DevOps practices. Candidates must demonstrate expertise in troubleshooting complex technical issues, optimizing system performance, and implementing scalable solutions. Familiarity with agile development frameworks, version control systems, and cybersecurity best practices is also required. Strong analytical skills and the ability to collaborate effectively with cross-functional teams are critical for success in this role.
Requires practical expertise in the installation and maintenance of power equipment.
Proficiency in Session Initiation Protocol (SIP) and hands-on experience collaborating with SIP service providers are required.
Must possess robust experience in routing and switching, demonstrated through practical expertise in configuring routers and switches from multiple vendors.
Candidates must possess Cisco certifications or equivalent IP Network credentials.
Responsible for demonstrating expertise in functional competencies, including but not limited to process improvement, problem-solving, and cross-functional collaboration. Applicants must possess strong analytical skills, attention to detail, and the ability to interpret complex data. Familiarity with industry-specific tools, methodologies, and best practices is essential, along with proficiency in relevant software applications. The role requires the capacity to streamline operations, enhance efficiency, and drive continuous improvement within the organization. Additionally, candidates should exhibit adaptability, effective communication abilities, and a commitment to delivering measurable results.
Collaborative professionals thrive in environments where joint efforts and shared objectives are essential. Strong interpersonal skills, adaptability, and a willingness to support colleagues are crucial for success. Actively participating in group discussions, contributing innovative ideas, and maintaining open communication channels foster a productive team dynamic. Commitment to collective goals, mutual respect, and accountability ensures seamless cooperation and project completion. Experience in cross-functional teamwork and conflict resolution enhances overall performance.
Actively fosters a collaborative workplace where colleagues support one another and share accountability for shared goals. By consistently reassessing objectives and priorities, teams sustain exceptional performance standards.
At the core of our operations, we foster a culture of creativity and forward-thinking, encouraging the development of groundbreaking solutions to propel our organization forward. Candidates are expected to demonstrate a proven track record of driving innovation, whether through pioneering new technologies, streamlining processes, or introducing disruptive ideas that enhance efficiency and competitive advantage. The ideal applicant will exhibit strong problem-solving abilities, adaptability in dynamic environments, and a passion for exploring uncharted territories to uncover opportunities for growth and improvement. Additionally, collaboration with cross-functional teams, leadership in brainstorming sessions, and the ability to inspire others through visionary thinking are essential traits for success in this role. A minimum of five years of relevant experience in a related field is required, along with exceptional communication skills to articulate innovative concepts clearly and persuasively to stakeholders at all levels.
Eagerly seeks innovative ideas and concepts to address existing and emerging challenges with more effective solutions. Fosters an environment where fresh approaches are not only embraced but actively encouraged across the organization, driving continuous performance improvements and sparking new business opportunities.
Manages risks effectively to ensure organizational stability and compliance with regulatory standards. Identifies potential threats, assesses their impact, and develops mitigation strategies to minimize exposure. Collaborates with cross-functional teams to implement risk management frameworks and enhance decision-making processes. Monitors risk indicators, conducts regular audits, and reports findings to senior leadership to support informed governance. Ensures alignment with industry best practices and company policies while fostering a culture of risk awareness throughout the organization.
Review calculated risks by assessing potential organizational and stakeholder concerns; proactively identifies areas of possible risks and develops contingency backup plans; fosters a culture of innovation by encouraging others to explore new business opportunities.
Analytical thinking is essential for evaluating data, identifying trends, and solving complex problems efficiently. This role requires the ability to break down intricate information into key components, assess potential outcomes, and make well-informed decisions based on logical reasoning. Candidates must demonstrate strong problem-solving skills, attention to detail, and proficiency in interpreting numerical and qualitative data to derive meaningful insights. Experience with analytical tools, methodologies, and structured frameworks is highly desirable, as is the capacity to communicate findings clearly and concisely to stakeholders at all levels.
Analyze and discern patterns or linkages between disparate situations, thereby uncovering critical or foundational challenges within intricate contexts. This involves employing innovative, abstract, or inductive reasoning to derive meaningful insights.
Qualified candidates who fulfill the specified criteria are requested to submit their application letter, current and expected salary details, and a comprehensive CV, including a daytime contact number, to jobs1@hcsaffiliatesgroup.com. The subject line should include “Sectional IP Network Engineer – Nairobi” or “Sectional IP Network Engineer – Central Region,” and applicants must clearly state their preferred work location in their submission.
Qualifications
BA/BSc/HND , Others
Experience Required
3 - 5 years
