Job Purpose Statement
This position entails providing technical expertise for the analysis, design, development, and management of NCAA Digital Business Middleware platforms, ensuring seamless integration with the Core Banking System, Bank Channels, Partners, and other third-party systems.
This position drives the execution of business strategy by facilitating seamless information flow across multiple Bank Systems through the RITA framework. Candidates must demonstrate strong prototyping capabilities, exceptional interpersonal skills, and the capacity to thrive within an agile team environment while balancing competing priorities. Additionally, the role involves designing solutions aligned with a broader roadmap and actively supporting implemented technologies in a hands-on capacity.
Oversee and manage key strategic accounts, ensuring alignment with organizational objectives and client expectations. Develop and execute account plans to drive growth, retention, and profitability while fostering long-term partnerships. Lead cross-functional teams to deliver tailored solutions that exceed client requirements and enhance satisfaction. Monitor account performance metrics to identify opportunities for improvement and proactively address challenges. Maintain open communication channels with stakeholders to ensure transparency and alignment throughout the relationship. Stay abreast of industry trends and competitive landscape to inform strategic decision-making and maintain a competitive edge. Ensure compliance with company policies, contractual obligations, and regulatory standards in all account management activities.
The successful fulfillment of these responsibilities will strengthen NCAA’s brand by ensuring the following key duties are carried out effectively:
We are responsible for designing, analyzing, developing, delivering, and continuously enhancing all Systems Integration processes, accounting for 40% of the role’s priorities.
Deliver second-level support for escalated issues originating from both the IT Operations and IT Applications teams, comprising approximately 20% of the role’s responsibilities.
To ensure compliance with established internal policies and procedures, the role requires diligent oversight of NCAA Integration Platforms and Middleware repositories, aligning all activities with ITIL and other industry best practices (10%).
Support and maintain existing service lifecycle artifacts in accordance with agreed-upon Service Level Agreements (SLAs). Additionally, conduct thorough audits to ensure compliance and accuracy. Collaborate effectively with other technical platform owners and internal business stakeholders, fostering strong relationships and adhering to established protocols, which accounts for approximately 10% of responsibilities.
Provide strategic guidance to internal stakeholders regarding technology enhancements that align with and drive the achievement of key business objectives, accounting for approximately 10% of responsibilities.
Job Specifications
Design, develop, and continuously enhance the bank’s Integration Platforms, including Enterprise Service Bus (ESB) and Service-Oriented Architecture (SOA) solutions.
Enforce internal policies and procedures governing the management of Software Applications in alignment with ITIL and other industry best practices.
Offer specialized guidance for handling second-level escalations within the bank’s Integration Platforms, supporting the teams responsible for day-to-day IT operations.
Apply expertise in essential technological concepts and platforms, such as Oracle SOA and Java, to drive effective solutions and innovation.
Guarantee that services remain accessible and operational in accordance with the established Service Level Agreements (SLAs).
Collaborate closely with business and product development teams to establish practical functional and technical specifications, offering strategic recommendations to fulfill these criteria.
Effective management of relationships and protocols with 3rd party partners involved in service delivery
Provide general technical advice and guidance to users and stakeholders regarding
In-house software applications are designed, developed, and maintained by our team to meet evolving business requirements and enhance operational efficiency. Key responsibilities include collaborating with stakeholders to define project scope, writing and optimizing code, conducting rigorous testing, and ensuring seamless integration with existing systems. Proficiency in multiple programming languages and frameworks, along with a strong grasp of software development methodologies, is essential. Additionally, candidates should demonstrate problem-solving skills, adaptability to emerging technologies, and a commitment to delivering high-quality, scalable solutions. Experience with version control systems, debugging tools, and agile development practices is required to thrive in this dynamic environment.
Leverage source control and bug tracking systems effectively to streamline development workflows and ensure seamless collaboration across teams.
To safeguard the organization’s technology investments, maintain alignment with evolving technological advancements across all designated banking IT platforms.
Assess, deploy, and sustain the designated work packages for Integration Projects, ensuring adherence to agreed-upon timelines.
Contribute to the ongoing refinement and upkeep of the Business Continuity and Data Security Plans for the Integration Platforms, ensuring uninterrupted service delivery at all times.
As needed, facilitate knowledge transfer sessions regarding integration platforms for the IT Operations and IT Applications teams.
Conducts research and development initiatives to assess emerging technologies and their viability for enhancing platform performance.
Responsible for developing and executing comprehensive unit tests to validate software robustness, with particular attention to edge cases, usability, and overall reliability.
Monitor and oversee service user complaints to uphold and maintain the highest possible standards of service delivery.
Qualifications
BA/BSc/HND
