What you will do
ICT Support & Service Delivery: Provide first and second-level technical assistance, addressing hardware, software, system, and network-related problems promptly to ensure efficient resolution and high levels of user satisfaction.
Support and maintain LAN/WAN networks, Wi-Fi connectivity, servers, storage solutions, backup systems, and end-user devices, ensuring reliable and secure ICT operations.
Oversee the entire lifecycle of incidents, from detection through resolution, while ensuring meticulous documentation and spearheading root cause analyses to reduce the recurrence of issues.
Hardware, Software, and Asset Administration: Responsible for managing the installation, configuration, maintenance, upgrades, security compliance, and lifecycle of ICT assets and applications.
Administer user accounts and manage access rights while overseeing backups and enterprise applications to maintain operational integrity. Ensure strict compliance with ICT security policies and data protection standards across all systems and data management processes.
The role involves delivering user training sessions, creating comprehensive technical documentation, generating performance reports, and providing assistance with ICT projects, system upgrades, and service improvement initiatives.
What we need
A diploma or degree in Information Technology, Computer Science, Networking, or a related discipline is required.
Demonstrates a comprehensive grasp of networking principles, operating systems, hardware components, software applications, and ICT infrastructure.
Proven expertise in providing ICT support, diagnosing and resolving technical issues, and managing service desk operations efficiently.
Proficiency with local area networks (LAN) and wide area networks (WAN) is required, as is expertise in Wi-Fi technologies. Additionally, familiarity with endpoint security protocols and backup system architectures is necessary.
Proficient in diagnosing technical issues and implementing effective resolutions with speed and precision.
Exceptional proficiency in documentation, communication, and customer service is essential.
Demonstrates strong aptitude for task prioritization, incident resolution, and adherence to established service level agreements (SLAs). Exhibits unwavering dedication to safeguarding data through rigorous security measures, ensuring confidentiality, and actively pursuing opportunities for ongoing enhancement.
Please forward your CV to jobs@pwani.net.
Applications must be submitted by 12 June 2026, no later than 5:00 PM local time.
Qualifications
BA/BSc/HND , Diploma
