POSITION SUMMARY
Generate daily room reports, cross-check room statuses, identify discrepancies, prioritize cleaning schedules, and update the status of departing guest rooms. Support Housekeeping management by overseeing daily operations and serving as a key communication link between Housekeeping, Engineering, Front Office, and Laundry teams. Address and document discrepancies in room statuses in collaboration with the Front Desk, then distribute room assignments to housekeeping staff. Maintain and update the list of ‘Do Not Disturb’ rooms, ensuring all vacant dirty rooms are cleaned promptly while also assigning rush rooms and previously flagged rooms. Submit all required housekeeping documentation in a timely manner.
You must comply with all company policies, safety protocols, and security measures, promptly reporting any maintenance issues, safety hazards, accidents, or injuries. Additionally, complete required safety training and obtain necessary certifications. Maintain a neat and professional uniform and personal appearance while safeguarding confidential proprietary information and company property. Greet and acknowledge guests in accordance with company standards, proactively addressing their service needs and expressing sincere gratitude for their patronage. Uphold quality expectations and standards consistently. Foster positive working relationships and collaborate effectively with team members to achieve shared objectives, attentively addressing colleagues’ concerns. Communicate professionally using clear and concise language, ensuring written documents are prepared and reviewed with accuracy and thoroughness. Utilize computers to input and retrieve work-related information. Sustain prolonged periods of standing, sitting, or walking. Handle, transport, carry, push, pull, and position objects weighing up to 10 pounds independently. Fulfill other pertinent job responsibilities as assigned.
Seeking candidates who possess advanced qualifications such as prior experience in a similar role, proficiency in relevant software tools, and a demonstrated ability to meet deadlines. Ideal applicants will hold a degree in a related field and exhibit strong analytical, communication, and organizational skills. Familiarity with industry best practices and a commitment to continuous learning are highly desirable.
Education requirements include a Diploma or Certificate in Hospitality Management or an equivalent qualification in a related discipline.
Housekeeping professionals should possess a minimum of one to two years of hands-on experience in the field.
Professional experience in a luxury service setting, ideally within a four- or five-star hotel, is preferred.
Qualifications
BA/BSc/HND
Experience Required
1 - 2 years
