Job Description
Ensure the seamless operation of all front office functions—reception, reservations, concierge, and guest relations—to deliver outstanding guest experiences.
Oversee and mentor front office personnel to uphold exceptional service standards aligned with five-star hospitality benchmarks.
Deliver exceptional service by addressing VIP guests’ needs, fulfilling special requests, and resolving customer complaints with professionalism and efficiency.
Ensure seamless check-in and check-out processes while maintaining precise billing and room assignments.
Collaborate effectively with housekeeping, food and beverage, and other relevant departments to facilitate a smooth and uninterrupted delivery of guest services.
Track room occupancy levels, generate daily revenue reports, and evaluate operational performance metrics to optimize financial outcomes.
Ensure adherence to established hotel policies, safety protocols, and the established benchmarks of the hospitality industry.
Develop and manage staff schedules while overseeing performance evaluations and fostering continuous employee development initiatives.
Bachelor’s degree in Computer Science, Engineering, or a related field is required, with a minimum of 5 years of experience in software development. Proficiency in programming languages such as Python, Java, or C++ is essential, alongside expertise in database management and cloud services. Strong problem-solving abilities and excellent communication skills are necessary to collaborate effectively within cross-functional teams. Familiarity with Agile methodologies and version control systems like Git is also required. Prior experience in full-stack development or a related role is preferred.
A Bachelor’s Degree or Diploma in Hospitality Management, Hotel Management, or a closely related discipline is required.
Seeking candidates with a minimum of three to five years of hands-on experience in front office operations, ideally within a luxury or five-star hotel setting.
Exceptional abilities in guiding teams, conveying ideas clearly, and fostering collaborative relationships are essential.
Proven expertise in delivering exceptional customer service and resolving issues effectively.
Demonstrates a strong command of hotel management platforms, including Opera PMS and comparable systems, with hands-on experience in their operation and functionality.
Demonstrates strong capacity to perform efficiently under tight deadlines while maintaining high productivity across concurrent responsibilities.
Professional demeanor and meticulous attention to detail are essential.
Must be available to work various shifts, weekends, and public holidays as business needs arise.
Additional Information
Our dedication to fostering Diversity & Inclusion encompasses a holistic approach to cultivating an equitable and welcoming environment where every individual’s unique perspectives and backgrounds are respected and valued.
As an organization committed to inclusivity, our goal is to actively seek out, hire, and advance individuals from diverse backgrounds.
Professional experience offers valuable insights and expertise that can significantly enhance performance in this role. Demonstrating prior engagement in related tasks or industries may provide a competitive advantage during consideration.
We seek candidates with a proven track record of utilizing Opera or an equivalent platform in previous roles.
Accomplished interpersonal skills and a keen aptitude for problem-solving are essential.
Proficiency in English is required, and additional language skills are considered advantageous.
Qualifications
BA/BSc/HND , Diploma
Experience Required
3 - 5 years
