We are seeking a highly motivated professional to join our team in this integral role, where you will play a key part in driving our organization’s success. Your responsibilities will include collaborating cross-functionally to achieve strategic objectives, analyzing complex data to inform decision-making, and implementing innovative solutions to enhance operational efficiency. The ideal candidate will possess a minimum of five years of relevant experience, a proven track record of leadership, and exceptional problem-solving skills. Proficiency in industry-standard software and tools, as well as strong communication abilities, are essential. This position offers an opportunity to make a meaningful impact while working in a dynamic and supportive environment.
A dynamic hospitality and events destination located in Poor, near Jugurtha Dam, seeks qualified candidates to join its team. The scenic resort provides guests with accommodation, outdoor events, conferencing, dining, recreational activities, and memorable guest experiences. It regularly hosts a diverse range of occasions, including weddings, conferences, family outings, corporate events, and leisure activities.
We are in search of a dynamic and proactive Operations Manager with a strong operational background and a commercial mindset to manage the facility’s daily operations. The ideal candidate will be responsible for upholding outstanding guest experiences, optimizing operational performance, maintaining high service standards, and driving revenue growth.
Oversee and execute a comprehensive range of duties, including strategic planning, operational management, and cross-functional collaboration to drive organizational success. Lead initiatives that enhance productivity, streamline processes, and ensure adherence to established policies and industry standards. Develop and implement innovative solutions to address challenges, optimize performance, and support long-term growth objectives. Monitor progress through regular assessments, performance metrics, and stakeholder feedback to maintain accountability and continuous improvement. Foster a culture of excellence by mentoring teams, delegating responsibilities, and aligning individual goals with broader organizational objectives. Serve as a key liaison between departments, senior leadership, and external partners to facilitate seamless communication and coordination.
The role encompasses overseeing operational activities and enhancing guest satisfaction. Key responsibilities include managing daily operations, ensuring service excellence, and addressing guest inquiries or concerns promptly. Additionally, the position requires maintaining high standards of cleanliness, safety, and efficiency across all areas. Strong organizational and communication skills are essential to collaborate with team members and deliver a seamless experience. Proficiency in problem-solving and attention to detail are critical for maintaining smooth operations and exceeding guest expectations.
Responsible for the management and coordination of daily operations across the resort, hospitality services, restaurant facilities, and event venues, ensuring seamless execution and adherence to established standards.
Maintain exceptional customer service standards and consistently ensure guest satisfaction.
Oversee the administration of accommodation, food and beverage services, facility grounds, housekeeping, security measures, and maintenance operations.
Address guest complaints with professionalism and resolve them promptly to maintain high service standards.
Dedicated to expanding our business footprint and enhancing event capabilities, this role focuses on driving growth through strategic event planning and execution, fostering client relationships, and identifying new revenue opportunities. Responsibilities include designing and managing high-impact events, analyzing market trends to refine business strategies, and collaborating with cross-functional teams to align event initiatives with organizational goals. Requirements encompass a proven track record in event management or business development, strong organizational and leadership skills, and proficiency in data-driven decision-making to optimize outcomes.
Orchestrate a variety of occasions, including weddings, conferences, outdoor gatherings, and other special events.
Enhance occupancy rates, secure event bookings, and implement strategies to boost customer retention.
Develop and nurture connections with corporate clients, event organizers, and travel industry partners to foster collaboration and mutual growth.
Assist in executing marketing and promotional initiatives aimed at expanding revenue sources.
Guiding and managing a team effectively involves overseeing performance, fostering collaboration, and ensuring all members align with organizational goals. This role requires the ability to motivate individuals, resolve conflicts, and provide constructive feedback to enhance productivity and employee development. Strong communication skills, adaptability, and a results-driven mindset are essential. Additionally, the position demands experience in delegating tasks, setting clear expectations, and tracking progress to meet departmental objectives.
Oversee and administer a cross-departmental team of operational personnel to ensure seamless workflows and adherence to organizational standards.
Create and maintain staff schedules while ensuring optimal staffing levels are consistently met.
Responsibilities include providing training, mentoring staff, and upholding discipline and performance standards to ensure consistent excellence.
Foster collaboration, uphold accountability, and prioritize a customer-centric approach within the team.
Overseeing financial operations and administrative functions, this role encompasses a wide range of responsibilities critical to organizational efficiency. Key duties include budget planning, financial reporting, and ensuring compliance with regulatory standards. Additionally, the position involves managing payroll, overseeing procurement processes, and optimizing operational workflows to enhance productivity. Candidates must possess a strong background in finance or accounting, preferably with experience in leadership roles, along with proficiency in financial software and data analysis tools. Exceptional organizational skills, strategic thinking, and the ability to collaborate across departments are essential for success in this position.
Track expenditures and oversee financial allocations to ensure adherence to established budgets while identifying opportunities for cost optimization.
Maintain accurate inventory levels and enforce stringent procurement procedures to uphold operational efficiency.
Prepare operational reports and performance updates.
Maintain adherence to all health, safety, and hospitality regulatory standards.
Facility & Compliance Oversight
Ensure cleanliness, safety, and maintenance of all facilities and grounds.
Oversee repair operations, manage supplier relationships, and coordinate service providers to ensure seamless execution of tasks.
Deliver seamless management and execution of recreational and hospitality programs to uphold exceptional guest experiences.
Requirements:
A Bachelor’s degree in Computer Science, Information Technology, or a related field is required, along with a minimum of 3 years of professional experience in software development or a comparable technical role. Proficiency in programming languages such as Java, Python, or C++ is essential, and experience with cloud platforms like AWS or Azure is highly preferred. Strong problem-solving skills, the ability to work collaboratively in a team environment, and excellent communication skills are also necessary. Familiarity with Agile methodologies, version control systems (e.g., Git), and continuous integration/continuous deployment (CI/CD) pipelines is required. Additionally, the ideal candidate will demonstrate a passion for learning and innovation in technology.
A Bachelor’s Degree or Diploma in Hospitality Management, Business Administration, Hotel Management, or a closely related discipline is required.
Seeking candidates with at least five years of hands-on experience in hospitality, hotel, resort, or events operations management.
Demonstrated ability to lead teams and manage personnel effectively.
Proficiency in overseeing events, conferencing, or resort operations is strongly favored.
Exceptional aptitude for customer service and adept problem-solving skills are essential.
Proficient in financial management and reporting, with a strong ability to analyze data and produce accurate financial statements. Expertise in budgeting, forecasting, and strategic financial planning to support organizational decision-making. Skilled in preparing and interpreting financial reports, ensuring compliance with regulatory standards and stakeholder requirements.
Demonstrates strong composure and organizational skills in fast-paced or high-stakes environments while effectively overseeing multiple departments simultaneously.
Possessing strong skills in Microsoft Office applications and relevant hospitality systems would be beneficial.
Demonstrated proficiency in core competencies essential for success in the role, including [list specific competencies, e.g., strategic planning, team leadership, problem-solving, stakeholder management]. Exhibits strong analytical and decision-making capabilities, enabling effective navigation of complex business challenges. Possesses excellent communication and interpersonal skills, fostering collaboration and alignment across teams and departments. Demonstrates adaptability and resilience in dynamic environments, with a commitment to continuous learning and professional growth. Shows a track record of delivering measurable results while maintaining high ethical standards and accountability. Requires proven experience in [specific industry or function, if applicable] to ensure alignment with organizational objectives and industry best practices.
Dynamic team leadership and management capabilities are essential for this role, requiring the ability to inspire, guide, and develop a high-performing team. The position demands strong interpersonal skills to foster collaboration, resolve conflicts, and maintain a positive and productive work environment. Experience in overseeing team performance, setting clear objectives, and providing constructive feedback is crucial. Additionally, the role involves delegating responsibilities effectively, ensuring alignment with organizational goals, and cultivating a culture of accountability and continuous improvement.
We are seeking a dynamic professional to drive Operational Excellence, ensuring that our processes consistently deliver superior performance, efficiency, and reliability. The role involves analyzing workflows, identifying inefficiencies, and implementing data-driven improvements to optimize productivity and reduce waste. You will collaborate with cross-functional teams to standardize best practices, enforce compliance with quality standards, and foster a culture of continuous improvement. Strong analytical skills, problem-solving abilities, and expertise in process optimization are essential, along with proficiency in relevant tools and methodologies. This position demands meticulous attention to detail, adaptability in fast-paced environments, and a commitment to achieving measurable results while maintaining alignment with organizational goals.
We are seeking a skilled professional to oversee and enhance our Customer Experience Management initiatives, ensuring seamless interactions and heightened satisfaction at every touchpoint. This role involves developing and implementing strategies to optimize the customer journey, analyzing feedback and data to identify trends and areas for improvement, and collaborating with cross-functional teams to drive consistent, high-quality service delivery. The ideal candidate will possess strong analytical abilities, exceptional communication skills, and a deep understanding of customer-centric principles, along with experience in CRM systems and customer service operations. Responsibilities include monitoring key performance indicators, spearheading initiatives to reduce churn, and fostering a culture of continuous improvement within the organization.
We seek a skilled Event Coordinator to meticulously plan, organize, and execute a diverse range of events, from corporate gatherings to social functions. The ideal candidate will possess exceptional interpersonal skills to collaborate with clients, vendors, and internal teams, ensuring seamless communication and alignment with event objectives. Responsibilities include selecting and managing vendors, negotiating contracts, coordinating logistics, and overseeing on-site execution to deliver flawless experiences. Proficiency in project management tools, budget tracking, and timeline adherence is essential, along with the ability to adapt quickly to evolving requirements. A strong attention to detail, problem-solving mindset, and customer-focused approach are critical for success in this dynamic role.
Effective communication and strong interpersonal abilities are essential, enabling collaboration with colleagues, clients, and stakeholders to achieve shared objectives. These skills encompass active listening, clarity in conveying ideas, and the capacity to adapt communication styles to diverse audiences. Proficiency in both verbal and written forms is required, along with the ability to build rapport, resolve conflicts diplomatically, and foster a positive work environment.
Ensures strict adherence to financial regulations and standards, overseeing all monetary transactions, reporting, and documentation to maintain accuracy and compliance. Conducts thorough audits to verify the integrity of financial records and identifies discrepancies or irregularities for prompt resolution. Collaborates with senior leadership to develop and implement robust financial policies, controls, and procedures that mitigate risks and enhance transparency. Prepares detailed financial statements, budgets, and forecasts to support strategic decision-making and regulatory submissions. Monitors cash flow, expenditures, and revenue streams to optimize financial performance and sustainability. Manages relationships with external stakeholders, including auditors, regulators, and financial institutions, to ensure alignment with organizational objectives and industry best practices.
Analytical reasoning and innovative solutions are essential to effectively address challenges and drive informed choices within this role. Candidates must demonstrate the capacity to evaluate complex situations, assess potential outcomes, and implement strategic resolutions with precision and efficiency. Strong critical thinking skills, coupled with adaptability and sound judgment, are crucial for navigating dynamic environments and ensuring optimal decision-making processes.
Meticulous attention to detail is essential for ensuring accuracy and precision in all tasks. This role demands a keen eye for spotting discrepancies, verifying data, and maintaining high standards of quality. Candidates must demonstrate reliability and consistency in their work, as even minor oversights can have significant consequences. Strong organizational skills and the ability to methodically review information are critical for success in this position.
Interested applicants are encouraged to submit their CV and a cover letter, ensuring the subject line includes “Operations Manager – Hospitality,” to Recruitment@excelon.co.ke.
Qualifications
BA/BSc/HND , Diploma , KCSE
Experience Required
5 - 8 years
