Job Purpose:
Reporting directly to the Head of Employee Relations, Performance & Wellness, this position plays a key role in developing and implementing people practices that foster a fair, inclusive, and engaging work environment.
This role encompasses fostering strong employee relations, upholding legal standards, managing performance, and cultivating a values-driven organizational culture.
Oversee a range of critical duties, including the development and implementation of strategic initiatives, ensuring alignment with organizational objectives. Collaborate with cross-functional teams to foster innovation and drive project execution. Monitor performance metrics to assess progress and identify areas for improvement, providing actionable insights to stakeholders. Lead by example, mentoring junior staff and promoting a culture of accountability and continuous learning. Maintain compliance with industry regulations and internal policies while upholding the highest standards of professionalism.
Employee Relations responsibilities include fostering a positive work environment, addressing employee concerns, and mediating disputes to maintain harmonious workplace relationships. This role requires strong interpersonal skills, emotional intelligence, and the ability to handle confidential matters with discretion. Additionally, it involves developing and implementing policies that promote fairness, inclusion, and compliance with labor laws. The position demands experience in conflict resolution, employee engagement initiatives, and effective communication to ensure a supportive and productive organizational culture.
Provide assistance in crafting, clarifying, and disseminating HR policies that comply with Kenyan Labour Laws, applicable regulations, and the Bank’s established values and governance frameworks.
Oversee employee relations functions, such as addressing disciplinary matters, resolving grievances, addressing workplace conduct concerns, and managing appeals, while upholding fairness, consistency, and adherence to internal policies and regulatory standards.
Maintain meticulous and compliant records of employee relations cases in partnership with HR Business Partners and line management, ensuring documentation meets all audit and regulatory standards.
Spearhead organizational change efforts—such as restructures and branch realignments—while ensuring robust employee engagement, uninterrupted operations, and strict adherence to regulatory standards.
Deliver prompt and actionable advice to managers to ensure equitable, uniform, and regulatory-compliant management of employee issues, thereby reducing operational and reputational exposure.
Serve as a panel member during disciplinary hearings, guaranteeing strict compliance with due process, procedural fairness, and accurate documentation in accordance with organizational policies and relevant labor laws.
Oversee interactions with employee representatives and workplace committees, cultivating open dialogue, mutual trust, and cooperative efforts to uphold a productive and regulation-compliant workplace environment.
Maintain accurate and confidential disciplinary records by proficiently managing the ER tracker, ensuring all data remains readily available for audits and informed decision-making.
Assist in the regular assessment and revision of the HR Manual to maintain its compliance with employment laws, regulatory standards, and emerging trends in the banking industry.
Overseeing performance management entails establishing clear expectations, providing consistent feedback, and facilitating employee development to drive organizational success. This role involves setting measurable goals, conducting regular evaluations, and identifying opportunities for improvement or advancement. Additionally, it requires addressing performance issues through constructive dialogue and implementing corrective action plans when necessary to ensure alignment with company standards and objectives.
Organize and manage the scheduling and communications for performance reviews.
Assist employees and managers in navigating the performance management process effectively.
Monitor performance development and verify that evaluations are finalized in a timely manner.
Accurately maintain performance data and produce comprehensive performance reports.
Contribute to establishing objectives, gathering input, and coordinating review processes.
Maintain strict confidentiality and adhere to all HR policies and regulations without exception.
Facilitating a culture of holistic well-being, this role prioritizes comprehensive health support for staff, encompassing physical, mental, and emotional dimensions. Responsibilities include developing and implementing tailored wellness initiatives, organizing health and fitness programs, providing resources for stress management and mental health support, and fostering an environment that promotes work-life balance. The ideal candidate will have a background in health promotion, psychology, or a related field, along with experience in program design and employee engagement strategies. Strong communication skills and a passion for fostering a supportive workplace are essential.
The role involves assisting with the implementation of the Bank’s Employee Wellness Program, coordinating wellness initiatives in alignment with the approved Wellness Calendar. Responsibilities include collaborating with accredited wellness service providers, organizing activities, fostering employee participation, and maintaining timely, professional communication with staff.
Support strategic inclusion and employee engagement initiatives—such as diversity forums and employee resource groups—by managing logistics, communications, and feedback systems to strengthen program effectiveness and amplify their impact.
Collaborate with stakeholders to plan and implement employee engagement initiatives, including end-of-year events and forums designed to foster teamwork, strategic alignment, and a vibrant organizational culture.
Co-create and execute employee recognition strategies at the organizational and departmental tiers, encompassing formal accolades and peer-driven appreciation efforts, to cultivate a culture of excellence and high performance.
Craft compelling and informative communication materials focused on employee wellness programs, policy updates, and engagement initiatives, ensuring strict adherence to internal communication standards for consistency and clarity.
Ensure measurable impact and accountability by achieving defined performance objectives that align with the Bank’s HR strategy, balanced scorecard, and individual performance targets.
Academic Qualifications include a Bachelor’s degree in Education, Psychology, or a related field, preferably with a specialization in Special Education. A Master’s degree is strongly preferred, and candidates must hold a valid teaching certification. Additionally, specialized training in areas such as Applied Behavior Analysis (ABA) or autism spectrum disorders is highly desirable.
A bachelor’s degree in human resource management, business administration, or a closely related discipline is required.
Qualified professionals with current membership in recognized professional bodies and a strong record of publications in relevant fields are encouraged to apply. Demonstrated involvement in professional organizations and contributions to scholarly publications are highly valued.
Member of IHRM.
CHRP-K is an added advantage.
A minimum of three years of relevant professional experience is required for consideration in this role.
Seeking a professional with three to four years of hands-on HR generalist experience, specializing in employee relations, performance management, and wellness initiatives.
Possesses a comprehensive understanding of Kenyan labor regulations and employment legislation.
Experienced in managing disciplinary matters and collaborating with employee representatives or line managers.
Proven track record in spearheading or contributing to employee engagement, recognition, and wellness programs, with a focus on fostering a positive workplace culture and driving employee satisfaction.
We are seeking a highly motivated professional with a strong background in [specific competencies, e.g., project management, data analysis, team leadership] to drive organizational success. The ideal candidate will demonstrate exceptional proficiency in [key skills, e.g., strategic planning, financial forecasting, cross-functional collaboration], coupled with a track record of delivering measurable results in [relevant industry or field, e.g., healthcare, IT, finance]. Proficiency in [specific tools, software, or methodologies, e.g., Excel, Agile, CRM systems] is essential, along with the ability to adapt to evolving business challenges and foster innovation. Strong interpersonal and communication skills are required to engage with stakeholders at all levels, ensuring alignment and clarity in project execution. The successful candidate will also exhibit a commitment to continuous learning and professional development to stay ahead in a dynamic environment.
Demonstrates strong proficiency in planning and organizational capabilities to effectively manage tasks, prioritize responsibilities, and maintain structured workflows. Exhibits meticulous attention to detail in coordinating schedules, allocating resources, and ensuring timely project execution. Adapts readily to shifting priorities while upholding efficiency and productivity standards.
Analytical acumen and meticulous attention to detail are essential for success in this role.
Exceptional proficiency in both verbal and written communication is essential.
Exceptional interpersonal abilities are essential to effectively engage and collaborate with stakeholders across all organizational levels.
Upholding ethical standards and demonstrating unwavering integrity from the foundation of our organizational values and daily operations. This role necessitates a steadfast commitment to honesty, transparency, and accountability in all professional endeavors, ensuring adherence to both legal mandates and the highest ethical principles. Candidates must possess a robust moral compass, the ability to navigate complex ethical dilemmas, and a dedication to fostering a culture of trust and respect within the workplace.
Outstanding decision-making skills coupled with strong analytical capabilities and unwavering ethical standards.
Commercial acumen and the capacity to align efforts with organizational objectives are essential.
Qualifications
BA/BSc/HND
Experience Required
3 - 4 years
