The primary objective of this role is to fulfill the core responsibilities outlined within the position. By executing these duties, the successful candidate will contribute to the overall objectives and growth of the organization. This individual will be expected to manage various tasks and projects, ensuring they are completed efficiently and to the highest standard. Additionally, they will need to adhere to all specified requirements and qualifications necessary for the role, while collaborating effectively with team members and other stakeholders to achieve shared goals.
Reporting directly to the Head of Employee Relations, Performance & Wellness, this position plays a key role in developing and implementing people strategies that foster a workplace characterized by equity, inclusion, and engagement.
This role encompasses fostering a positive work environment, maintaining adherence to legal standards, overseeing performance evaluations, and supporting a culture rooted in shared values.
Oversee daily operations to ensure alignment with organizational goals, manage cross-functional teams to drive project execution, and maintain high standards of efficiency and productivity. Develop and implement strategies to optimize workflows, identify opportunities for improvement, and allocate resources effectively. Collaborate with senior leadership to establish and monitor key performance indicators, ensuring accountability and measurable outcomes. Foster a culture of innovation and continuous learning while upholding compliance with industry regulations and company policies.
Employee Relations: Responsible for fostering a positive and productive work environment by addressing employee concerns, resolving conflicts, and ensuring adherence to company policies and labor laws. Duties include conducting investigations into workplace issues, facilitating open communication between employees and management, and providing guidance on workplace rights and responsibilities. Additionally, the role involves collaborating with HR teams to develop and implement initiatives that enhance employee engagement, satisfaction, and retention. Strong interpersonal and communication skills are essential, along with a deep understanding of employment laws and best practices in workplace relations.
Assist in formulating, interpreting, and disseminating HR policies in accordance with Kenyan Labour Laws, regulatory obligations, and the Bank’s established values and governance frameworks.
Oversee employee relations functions such as disciplinary actions, grievance resolution, workplace behavior concerns, and appeals, with a focus on maintaining fairness, consistency, and alignment with organizational policies and legal standards.
Maintain meticulous and verifiable documentation of employee relations cases in partnership with HR Business Partners and line management, ensuring adherence to record-keeping and compliance standards.
Drive organizational transformation efforts, such as restructurings and branch realignments, while maintaining high levels of employee engagement, ensuring seamless operational continuity, and upholding strict adherence to regulatory requirements.
Deliver prompt, actionable advice to managers regarding equitable, consistent, and regulation-compliant management of employee-related issues, thereby reducing operational and reputational exposure.
Serve as a panel member during disciplinary hearings, upholding due process, procedural fairness, and meticulous documentation in compliance with established internal policies and relevant labor laws.
Develop and nurture connections with employee representatives and workplace committees, cultivating clear communication, mutual trust, and teamwork to uphold a supportive and regulation-compliant work environment.
Maintain accurate and confidential disciplinary records by effectively managing the ER tracker, ensuring the information remains readily accessible for audits and decision-making processes.
Assist in the regular assessment and revision of the HR Manual to maintain consistent adherence to employment laws, regulatory standards, and emerging trends within the banking industry.
Overseeing performance management involves establishing clear objectives, monitoring progress, and providing constructive feedback to ensure employees meet or exceed expectations. This role requires evaluating performance through regular assessments and aligning individual contributions with organizational goals. Strong analytical and communication skills are essential to identify development areas, address performance gaps, and foster a culture of continuous improvement. Additionally, the position demands the ability to set measurable benchmarks, track key performance indicators, and implement strategies to enhance productivity and employee engagement.
Facilitate the organization and execution of performance review timelines and correspondence.
Assist staff members and supervisors in executing the performance management process effectively.
Monitor progress and confirm the timely execution of evaluations.
You are responsible for maintaining precise performance metrics and compiling detailed performance reports.
Facilitate the establishment of objectives, gather input regarding performance, and organize the scheduling and coordination of review sessions.
Maintain strict confidentiality and adhere to established HR policies at all times.
At this organization, we prioritize the holistic welfare of our team members, fostering a supportive environment that enhances both personal well-being and professional fulfillment. Our commitment to employee wellness encompasses comprehensive initiatives designed to promote physical health, mental resilience, and work-life balance, ensuring that every individual thrives both inside and outside the workplace. To achieve this, we implement tailored programs, resources, and policies that address diverse needs, from stress management and fitness opportunities to financial wellness and family support. By investing in the well-being of our employees, we not only elevate job satisfaction and productivity but also cultivate a positive and inclusive workplace culture where everyone can succeed.
The role involves assisting with the implementation of the Bank’s Employee Wellness Program, guaranteeing seamless coordination of wellness initiatives aligned with the approved Wellness Calendar. This encompasses collaboration with accredited wellness service providers, activity scheduling, fostering staff engagement, and maintaining timely and professional communication.
Support strategic inclusion and employee engagement initiatives—such as diversity forums and employee resource groups—by managing logistics, communications, and feedback channels to strengthen program effectiveness and drive meaningful impact.
Facilitate the development and implementation of employee engagement initiatives, including year-end events and various forums designed to enhance collaboration, foster alignment, and strengthen organizational culture.
Co-create and execute employee recognition programs across the organization and within individual departments, encompassing formal accolades as well as peer-based commendations, to foster and maintain a culture of high performance.
Create and distribute concise, compelling communication materials regarding employee wellness programs, policy updates, and engagement initiatives, maintaining adherence to internal communication guidelines.
Achieve established performance objectives in alignment with the Bank’s HR strategy, balanced scorecard, and individual performance targets, thereby ensuring measurable impact and accountability.
The ideal candidate must possess a relevant advanced degree, such as a Master’s or PhD, in a field pertinent to the position, along with a demonstrated track record of research, publications, or professional experience that aligns with the role’s demands.
A Bachelor’s degree in Human Resource Management, Business Administration, or a comparable discipline is required.
Professional Qualifications and Membership to Professional Bodies: Candidates must hold relevant professional certifications and active memberships in recognized industry associations. Additionally, a strong publication record in peer-reviewed journals or industry-specific publications is highly desirable.
Member of IHRM.
CHRP-K is an added advantage.
A minimum of three years of relevant professional experience is essential for consideration in this role.
3–4 years of experience as an HR generalist, specializing in employee relations, performance management, and wellness initiatives.
Proficient in Kenyan Labor Laws, ensuring full compliance with statutory regulations and employment standards.
Proven expertise in managing disciplinary actions and liaising effectively with employee representatives and line managers is essential.
Proven track record in spearheading or facilitating employee engagement, recognition, and wellness programs.
The required competencies include a strong ability to communicate effectively, both in written and verbal formats, ensuring clarity and professionalism in all interactions. Proficiency in project management methodologies is essential, along with the capacity to analyze data and derive actionable insights to drive informed decision-making. Demonstrated leadership and teamwork skills are crucial for fostering collaboration and achieving organizational goals. Additionally, a commitment to continuous learning and adaptability in evolving environments is highly valued.
Demonstrates exceptional ability to prioritize tasks, manage multiple projects efficiently, and maintain meticulous attention to detail in fast-paced environments. Requires strong time management to meet deadlines and coordinate resources effectively.
Analytical abilities and meticulous attention to detail are essential.
Exceptional proficiency in both verbal and written communication is essential.
Proven ability to effectively engage and collaborate with stakeholders across all organizational levels.
Upholding ethical standards and demonstrating unwavering integrity in all professional interactions and decision-making processes are fundamental to this role. Maintaining transparency, adhering to moral principles, and ensuring accountability in actions and communications are essential expectations. Strong personal ethics, a commitment to honesty, and a dedication to fair and principled conduct are vital for success in this position.
Demonstrates exceptional judgment and analytical prowess, coupled with unwavering integrity.
An individual must demonstrate a keen understanding of commercial dynamics alongside the capacity to align strategies with overarching business objectives.
Qualifications
BA/BSc/HND
Experience Required
3 - 4 years
