Oversee and manage day-to-day operations to ensure alignment with organizational goals. Develop and implement strategic initiatives aimed at improving efficiency, productivity, and overall performance. Collaborate with cross-functional teams to streamline processes, mitigate risks, and drive continuous improvement. Monitor key performance indicators and analyze data to identify trends, opportunities, and areas requiring attention. Foster a culture of accountability, innovation, and high performance while maintaining compliance with industry regulations and internal policies. Prepare comprehensive reports and present findings to senior leadership to support informed decision-making. Additionally, mentor and coach team members to enhance their skills and support their professional growth. Maintain open communication channels with stakeholders to ensure transparency and alignment on objectives.
Oracle ERP Applications and database administration, training, and support services.
ICT projects encompass initiatives related to network infrastructure, cybersecurity measures, software development, hardware deployment, and application implementation.
Maintain the seamless functionality of core systems and communication networks to ensure uninterrupted operations.
Develop and execute an IT strategic plan that aligns with and supports the organization’s corporate and business objectives.
Maintain the security and integrity of systems and equipment consistently and without exception.
Develop and execute the organization’s information and communication technology policies.
ICT Asset Allocation and Management involves strategically distributing and overseeing information and communication technology resources to optimize organizational efficiency and performance. This role requires meticulous planning to assign assets such as hardware, software, and network infrastructure based on business needs, budget constraints, and technological advancements. Responsibilities include evaluating current asset utilization, forecasting future requirements, and ensuring compliance with IT policies and industry regulations while minimizing waste and redundancy. Additionally, the position demands strong analytical skills to assess cost-benefit ratios, prioritize investments, and align technology deployments with strategic objectives. Effective coordination with cross-functional teams is essential to maintain seamless asset integration and support ongoing operational demands.
Responsibilities include configuring, monitoring, and maintaining the Local Area Network to ensure optimal performance and reliability. This role requires expertise in network infrastructure management, proactive issue detection, and routine maintenance to support seamless connectivity and operational efficiency.
The selection of IT service providers and the management of associated contracts are essential responsibilities, requiring thorough evaluation of vendors to ensure alignment with organizational needs and strategic objectives. Additionally, this role entails negotiating contract terms, monitoring performance against agreed-upon service levels, and ensuring compliance with legal and regulatory requirements while optimizing cost efficiency and mitigating risk. Strong analytical skills and the ability to manage multiple vendor relationships are critical to maintaining seamless IT operations and supporting business continuity.
Responsible for sourcing and acquiring information and communication technology (ICT) equipment.
Assist senior leadership in the execution of online tendering procedures.
Provides technical assistance for audio and video teleconferencing systems, ensuring seamless communication and collaboration through reliable connectivity and troubleshooting to optimize user experience.
REQUIREMENTS
A bachelor’s degree in Computer Science or a comparable amount of hands-on technical experience is required.
ER proficiency in deployment, as well as expertise in support and usage, are essential for this role.
A background in CCNA is preferred, while prior experience with GCSE or equivalent qualifications is mandatory.
With a minimum of five years of hands-on experience in IT support roles, you will bring a proven track record of troubleshooting technical issues and delivering effective solutions.
A strong command of technical management principles, expertise in data analysis, and a deep understanding of both hardware and software systems are required.
Demonstrates a high level of proficiency in data management and governance frameworks.
Proficient in agile methodologies for project management, including Scrum, Kanban, or hybrid frameworks, with a strong ability to lead cross-functional teams through iterative development cycles. Capable of adapting to evolving project requirements while maintaining clear communication, prioritizing tasks, and delivering incremental value. Experience with agile tools—such as Jira, Trello, or Azure DevOps—is preferred, along with a proven track record of fostering collaboration and continuous improvement in fast-paced environments.
Experienced in deploying, setting up, and overseeing both wired and wireless local area networks (LAN’s) as well as firewall systems.
Interested candidates are required to submit their applications using the designated method specified for this position. Ensure all necessary documents and information are included to facilitate the review process. Applications will only be considered when submitted in accordance with the outlined procedure. Failure to adhere to the application method may result in the application not being processed.
Submit your resume to jobs@peoplelink.co.ke, ensuring the subject line includes both “IT Support Specialist” and “Sales Executive.”
Qualifications
BA/BSc/HND
Experience Required
5 years
