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Home Jobs Nairobi Senior Custody Services Manager

Senior Custody Services Manager

KCB Bank Kenya  · Banking / Financial Services

Full Time Nairobi
Nairobi
Deadline: 21 August 2026
Posted May 22, 2026

Oversee and execute core responsibilities integral to the role, ensuring alignment with organizational objectives and operational standards. Manage critical tasks with precision, including daily oversight of team activities, coordination of project workflows, and delivery of high-quality results. Facilitate cross-functional collaboration to optimize efficiency, resolve workflow bottlenecks, and maintain seamless communication across departments. Monitor performance metrics to identify areas for improvement and implement strategic solutions to enhance productivity and output. Uphold established protocols while adapting to evolving demands to sustain excellence in all assigned functions.

Formulate and implement strategic initiatives to drive the business unit toward its objectives while ensuring sustained profitability.

Deliver exceptional customer service consistently by upholding and maintaining the highest service standards at all times.

Oversee and enhance the development of Relationship Management and strategic partnerships within the Custody Services division, engaging with customers, fund managers, brokers, regulators, administrators, and key stakeholders.

Demonstrate a commitment to upholding the highest standards of risk management and compliance excellence by ensuring adherence to all regulatory mandates, audit protocols, and internal control frameworks.

Expand market presence and strengthen client retention to sustainably increase share of the market.

Spearhead the guidance, management, and advancement of a high-performing and driven team to achieve exceptional results.

Provide strategic oversight of budgetary controls and ensure efficient management of expenditures.

Ensure adherence to RBA, CMA, CBK, and CDSC regulations governing the provision of Custody Services.

Devise and oversee KCB’s Facility agency operations, focusing on loan syndications, bond issuances, and other relevant capital markets transactions, ensuring adherence to global industry best practices.

Oversee and execute a wide range of tasks on a daily basis to support operational excellence, ensuring all responsibilities are completed with precision and efficiency. Manage key processes, coordinate workflows, and maintain meticulous attention to detail across all assigned duties. Collaborate with cross-functional teams to align efforts and achieve established goals while adhering to company policies, quality standards, and regulatory requirements. Demonstrate strong organizational skills, adaptability to changing priorities, and a commitment to continuous improvement in all areas of responsibility.

Ensure strict compliance with established operational standards and procedures.

All regulatory returns must be meticulously prepared and filed promptly in accordance with the designated deadlines.

Ensure all investment transactions are executed promptly in adherence to established market timelines and service-level agreements.

Responsibilities include ensuring timely delivery of custody services client reports in accordance with established deadlines.

Ensure KCB maintains suitable representation and active involvement in all Client Board Meetings and Annual General Meetings.

Offer expert recommendations on optimal procedures to the Custody Services Units operating within the Subsidiaries.

Seeking a highly skilled professional to fill this position, candidates must possess a minimum of five years of relevant industry experience, along with a bachelor’s degree in a related field or equivalent practical training. Proficiency in advanced data analysis tools and software is essential, as is the ability to collaborate effectively within cross-functional teams. The role demands strong problem-solving capabilities, exceptional communication skills, and a track record of delivering measurable results in fast-paced environments. Familiarity with industry regulations and compliance standards is required, and prior leadership or project management experience is highly advantageous.

A bachelor’s degree is required for this position.

A Level 3 qualification in the Chartered Institute for Securities & Investment (CSI) has been successfully obtained.

The Trustee Development Program of Kenya (TDPK) is dedicated to equipping current and future board members with the essential skills, knowledge, and ethical grounding required to effectively govern and lead organizations. This initiative offers comprehensive training, mentorship, and networking opportunities to enhance governance standards and promote best practices in board leadership. Participants will gain insights into strategic decision-making, financial oversight, legal compliance, and stakeholder engagement, ensuring they are well-prepared to fulfill their fiduciary responsibilities. Eligible candidates must demonstrate a commitment to ethical leadership, possess relevant governance experience, and exhibit strong analytical and communication abilities. Successful applicants will engage in a structured learning environment, collaborate with industry experts, and contribute to advancing governance excellence across various sectors in Kenya.

Detail Minimum No of Years

Banking Operations & Operating Systems professionals must possess expertise in financial transaction processing, account management, and regulatory compliance within banking environments. They are responsible for overseeing core banking functions, ensuring seamless integration of banking software, and maintaining robust operational controls to safeguard financial integrity. Key duties include monitoring transaction flows, resolving system discrepancies, and implementing process improvements to enhance efficiency and accuracy in banking operations. Candidates should demonstrate proficiency in banking IT systems, risk mitigation strategies, and adherence to industry standards to support critical banking infrastructure.

Capital & Money Markets instruments and transactions represent a core focus within this role, encompassing a broad spectrum of financial instruments including debt and equity securities, derivatives, and structured products. Key responsibilities involve executing and overseeing transactions, conducting in-depth market analyses, and maintaining compliance with regulatory requirements. Candidates must possess a robust understanding of capital markets operations, risk management principles, and transaction lifecycle processes, supported by proficiency in financial modeling and valuation techniques. Prior experience in investment banking, asset management, or a related field is essential, along with strong analytical and communication skills to effectively engage with stakeholders and clients.

In this role, you will oversee and lead teams, ensuring effective management and collaboration to drive project success. Demonstrating strong leadership skills, you will guide team members, foster a productive work environment, and align group efforts with organizational objectives. Your responsibilities include delegating tasks, monitoring progress, and resolving conflicts to maintain team cohesion and efficiency. Proficiency in team management methodologies and interpersonal communication is essential to meet role requirements.

Proficiency in the Custody environment is required for this role, encompassing a minimum of five years of hands-on experience in financial services, particularly within securities custody, asset servicing, or related operational disciplines. The ideal candidate will demonstrate a deep understanding of custody processes, including settlement, asset servicing, and client reporting, as well as familiarity with industry regulations such as SEC, FINRA, and global custodian standards. Strong analytical and problem-solving skills are essential to navigate complex custody workflows and address operational challenges effectively.

The position, classified under Experience Area 5 (Relationship Management), necessitates a strong focus on cultivating and sustaining key stakeholder connections. Candidates must demonstrate expertise in negotiating, collaborating, and resolving conflicts to ensure alignment with organizational objectives. Responsibilities include managing client relationships, overseeing account portfolios, and identifying opportunities for growth through strategic engagement. Proficiency in communication, interpersonal skills, and a results-driven mindset are critical for success in this role.

Qualifications

BA/BSc/HND

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