Job Summary
The Relationship Manager will spearhead business growth by acquiring new customers, expanding existing portfolios, increasing deposits, and cultivating strong customer relationships—all while delivering an exceptional customer experience. Additionally, the position will oversee portfolio quality, assist in recovery efforts, and ensure strict adherence to regulatory standards as well as the Bank’s policies and procedures.
We are seeking a highly organized and detail-oriented professional to oversee and execute a range of critical tasks designed to maintain operational efficiency. The role involves managing schedules, coordinating resources, ensuring compliance with established protocols, and supporting team objectives through meticulous planning and execution. Additionally, the position requires the ability to analyze workflows, identify areas for improvement, and implement solutions to enhance productivity. Strong communication skills are essential to liaise with stakeholders, convey instructions clearly, and foster collaboration across departments. The ideal candidate will demonstrate adaptability, problem-solving capabilities, and a commitment to achieving measurable results in a dynamic work environment.
Achieve business targets by acquiring new customers, mobilizing deposits, growing assets, enhancing profitability, and expanding market share.
Develop and oversee a robust pipeline of prospective customers while nurturing and expanding relationships with current clients to drive higher retention rates and maximize revenue per customer.
Leverage strategic market insights to expand the Bank’s retail, SME, and corporate business portfolios and drive sustained growth.
Drive revenue growth and elevate customer satisfaction by actively promoting and cross-selling the Bank’s comprehensive range of products and services.
Work collaboratively with branch teams and various business units to expand the Bank’s asset and liability portfolios, fostering sustainable growth across all segments.
Craft high-quality credit proposals and collaborate closely with the Credit Department to facilitate prompt and streamlined processing of facilities.
Monitor portfolio performance vigilantly while actively addressing delinquencies and recoveries to uphold portfolio quality and reduce non-performing loans.
Deliver consistent on-site customer engagements while ensuring prompt, high-quality support to enhance client relationships and satisfaction.
Collect and analyze market data to provide actionable recommendations that drive strategic initiatives, product enhancements, and service optimizations, thereby strengthening the Bank’s competitive position.
Effectively oversee sales and relationship management expenditures to ensure optimal resource allocation and enhanced profitability.
Compile and deliver regular business performance and portfolio reports to facilitate informed decision-making processes.
Maintain complete adherence to all regulatory mandates, Anti-Money Laundering (AML), Know Your Customer (KYC), and internal policy frameworks while demonstrating unwavering commitment to robust risk management practices and ethical behavior.
Bachelor’s degree in a relevant field or equivalent practical experience; minimum of three years of professional experience in a related role with a proven track record of success. Proficiency in industry-standard software and tools, robust analytical abilities, and exceptional problem-solving skills. Strong communication and interpersonal talents to collaborate effectively within a team and articulate complex ideas clearly. Demonstrated ability to manage multiple priorities, meet deadlines, and adapt to evolving business demands.
A Bachelor’s degree in Business Administration, Finance, Economics, or a closely related discipline is required.
With a minimum of five years of experience in business development, specifically in direct sales, business management, or corporate relationship management within a commercial banking environment in Kenya.
Possesses a comprehensive knowledge of banking products and services, including but not limited to loans, deposits, investments, and digital banking solutions. Demonstrates familiarity with regulatory frameworks, compliance standards, and industry best practices to ensure adherence to financial protocols. Applies this expertise to enhance customer advisory, streamline operational processes, and support strategic decision-making within the organization.
Proficient in credit analysis, portfolio management, and debt recovery methodologies, with a comprehensive understanding of their practical applications.
Proven track record in cultivating and maintaining long-term, mutually beneficial client partnerships that drive revenue growth.
Exceptional proficiency in negotiation, communication, and presentation is essential.
Proficiency in CBK Prudential Guidelines, AML/CFT regulations, and KYC requirements is essential.
Maintains a high standard of integrity, demonstrates proactive initiative, and consistently drives for impactful results.
Qualifications
BA/BSc/HND
Experience Required
5 years
