Position Summary:
The position requires the candidate to spearhead the expansion of MSME business at the designated branch by focusing on acquiring new clients, maintaining existing relationships, and fostering long-term engagements to fulfill customers’ financial requirements.
Oversee and execute a wide range of critical duties, ensuring alignment with organizational objectives while fostering efficiency and productivity. Develop, implement, and monitor strategic initiatives to drive performance and achieve measurable outcomes. Collaborate with cross-functional teams to streamline processes, enhance operational workflows, and resolve complex challenges. Lead and mentor staff, providing guidance, feedback, and professional development opportunities to cultivate a high-performing workforce. Maintain rigorous compliance with industry regulations, internal policies, and best practices to uphold standards of excellence. Prepare and present detailed reports, analyses, and presentations to stakeholders to facilitate informed decision-making. Manage resources effectively, optimizing budgets, timelines, and deliverables to maximize impact.
We are seeking a dynamic professional to oversee the expansion of our business and manage our diverse portfolio of investments. The ideal candidate will drive strategic initiatives to enhance revenue streams, optimize asset allocation, and identify new opportunities for growth. Responsibilities include conducting market research, evaluating investment performance, and collaborating with cross-functional teams to align portfolio strategies with organizational objectives. A minimum of five years of experience in business development, investment management, or a related field, along with a proven track record of delivering measurable results, is required. Strong analytical skills, financial acumen, and proficiency in data-driven decision-making are essential. The ability to communicate complex insights effectively and adapt to evolving market conditions is critical to success in this role.
Facilitate the expansion of MSME business operations by securing new lending and deposit opportunities from both prospective and current clients.
Develop and sustain robust advisory partnerships to attract high-value clients while providing customized financial offerings that align with their specific needs.
Develop and oversee the MSME portfolio by identifying business prospects and maintaining profitability and operational excellence.
Enhance customer engagement by fostering consistent interactions, organizing structured meetings, maintaining precise records, and promoting the cross-selling of bank products.
Uncover innovative business opportunities and potential partnerships, delivering critical market insights and actionable feedback to enhance product development and strategic initiatives.
We seek a skilled professional to oversee and optimize our credit management operations, ensuring timely collections, minimizing delinquency, and maintaining strong customer relationships. The ideal candidate will have a proven track record in credit analysis, risk assessment, and financial reporting, with expertise in managing diverse portfolios. Responsibilities include evaluating creditworthiness, setting credit limits, monitoring payment trends, and implementing strategies to reduce exposure to bad debt. Additionally, the role requires collaboration with sales, accounting, and senior leadership to align credit policies with business objectives while upholding regulatory compliance. Strong analytical skills, attention to detail, and proficiency in credit management software are essential. A bachelor’s degree in finance, accounting, or a related field is required, along with relevant certifications such as CCE or CBA preferred.
Evaluate loan applications by examining customer eligibility, conducting financial assessments, and performing thorough due diligence—including on-site visits and reference verifications.
Assess applications thoroughly, offering suitable recommendations for approval while maintaining comprehensive and precise documentation.
Conduct follow-ups on loan processes, relay decisions to customers, and collaborate to verify that all conditions are satisfied before disbursement.
We are seeking a skilled professional to join our team as a Customer Experience Specialist, where your primary responsibility will be to ensure exceptional service delivery and foster strong client relationships. In this role, you will actively listen to customer concerns, address inquiries promptly, and resolve issues with efficiency and empathy. Additionally, you will gather and analyze customer feedback to identify trends, recommend improvements, and contribute to the enhancement of our products and services. Strong communication skills, patience, and a customer-centric mindset are essential for success in this position. Experience in customer service or a related field is required, and familiarity with CRM systems is a plus. Your ability to remain calm under pressure and maintain a positive attitude will be critical in delivering outstanding customer experiences.
Build and nurture customer relationships by actively promoting bank products, identifying cross-selling opportunities, and addressing inquiries and complaints promptly to meet established service level agreements.
Maintain rigorous confidentiality standards regarding customer information while coordinating with branch and head office teams to ensure a smooth and consistently positive customer experience.
Ensures adherence to all applicable regulatory requirements, internal policies, and industry standards through systematic monitoring and evaluation of operational practices. Develops and implements robust compliance programs, including training initiatives and audit procedures, to mitigate risks and promote ethical conduct across the organization. Conducts thorough assessments of potential compliance breaches, investigates discrepancies, and coordinates corrective actions with relevant stakeholders. Maintains meticulous records of compliance activities, reports findings to senior management, and provides strategic guidance to ensure continuous alignment with evolving legal and regulatory frameworks. Collaborates closely with legal, risk management, and operational teams to foster a culture of compliance and accountability throughout the enterprise.
Ensure complete adherence to all regulatory mandates, internal bank policies, established risk frameworks, and operational protocols, encompassing Know Your Customer (KYC) and anti-money laundering (AML) requirements.
Oversee risk management processes while maintaining the integrity and precision of customer documentation, alongside supporting the daily functions of the branch operations.
Assist Branch Management in executing daily branch operations in strict adherence to established Bank Policies and Procedures.
Support organizational performance by generating insightful reports, staying abreast of market trends, collaborating effectively within cross-functional marketing teams, and
Performing any supplementary tasks delegated by leadership as needed.
Seeking a highly skilled and experienced professional who possesses the necessary credentials, technical abilities, and relevant background to excel in this role. The ideal candidate will demonstrate proficiency in key competencies while meeting all specified educational and experiential prerequisites. Essential requirements include a minimum of [X] years in a comparable position, along with specialized training or certifications pertinent to the field. Additionally, the candidate must exhibit strong analytical, problem-solving, and communication skills to effectively navigate complex challenges and collaborate within a dynamic work environment.
A recognized institution must confer a bachelor’s degree in business, finance, or a closely related field.
With a minimum of two years of hands-on sales experience within a financial services environment, the ideal candidate will bring a robust background in client-facing roles.
Proficiency in banking laws, regulations, and operational procedures is required.
Proficient in Risk Management and Compliance principles, processes, and frameworks is essential for this role.
Highly analytical professionals with a strong aptitude for leveraging quantitative data to critically evaluate existing processes and drive meaningful change will thrive in this role. They possess the capacity to challenge conventional practices through evidence-based insights, ensuring decisions are grounded in measurable impacts and data-driven outcomes.
Facility in fostering alignment and persuading stakeholders across every department within NBK is essential.
If you satisfy the listed qualifications, kindly complete the application form titled *APPLICATION FOR BUSINESS BANKER*, attach your CV and cover letter, and submit them via email to recruitment@nationalbank.co.ke no later than Thursday, June 18, 2026. Be sure to include the job title and reference number (NBK/RET/30/2026) in the subject line of your email.
Qualifications
BA/BSc/HND
Experience Required
2 years
