Oversee and execute a comprehensive range of responsibilities to ensure efficient and effective departmental operations, including strategic planning, resource allocation, and performance monitoring. Facilitate seamless communication and collaboration across teams to align goals, optimize workflows, and drive continuous improvement initiatives. Prepare and present detailed reports, analyses, and presentations to senior leadership, providing actionable insights to inform data-driven decision-making. Develop and implement policies, procedures, and best practices to enhance operational excellence, compliance, and risk management. Lead cross-functional projects, monitor progress, and ensure timely completion while maintaining high standards of quality and accountability.
Our primary focus will be to spearhead the expansion and financial success of our branches by designing and implementing strategic initiatives in business development, sales acceleration, and market penetration—all aligned with our broader organizational goals.
Deliver strategic direction and manage branch operations to guarantee efficient service delivery, operational excellence, and strict compliance with company policies and regulatory standards.
Maintain a high-quality loan portfolio by implementing prudent credit appraisal processes, deploying effective risk management strategies, and proactively managing delinquent and non-performing accounts.
Deliver outstanding customer experience by cultivating enduring relationships, addressing customer concerns with urgency, and consistently elevating service standards.
Direct and develop branch staff by providing coaching, performance evaluations, talent development initiatives, and efficient human resource management to cultivate and sustain a high-performing team.
Cultivate an environment characterized by collaboration, responsibility, and adherence to organizational standards, all while championing the institution’s mission, core values, and long-term strategic goals.
We are seeking a highly motivated candidate with a minimum of five years of experience in a relevant field, complemented by a Bachelor’s degree in a related discipline. Candidates should possess strong analytical skills and the ability to manage multiple projects efficiently under tight deadlines. Familiarity with industry-standard software and tools is essential, as is a proven track record of delivering high-quality results. Preferred qualifications include prior leadership experience and certification in a specialized area. Exceptional communication and interpersonal skills are required to collaborate effectively with cross-functional teams.
A diploma or degree in sales, marketing, or any business-related discipline is required for this position.
Professional experience in a Micro Finance Institution is required.
A minimum of four years of relevant professional experience is required for this role.
Demonstrates exceptional communication skills and maintains an unwavering commitment to integrity.
To initiate the application process, kindly proceed using the designated method outlined for submissions.
We welcome applications from qualified candidates to submit their materials for consideration. To be considered, please ensure all required documents are included in your submission. Detailed instructions on the application process can be found on our careers page. Should you require any assistance, our support team is available to guide you through each step. We look forward to reviewing your application thoroughly.
Interested applicants are invited to submit their applications and updated résumés to careers@progressivecr.com, specifying their preferred branch from the provided list. The application deadline is June 25, 2026.
Qualifications
BA/BSc/HND , Diploma
Experience Required
4 years
