About the Role:
The role is responsible for driving business growth by developing and managing relationships within the Chinese-speaking client segment. It focuses on acquiring new business, strengthening existing relationships, and delivering tailored banking solutions to enhance customer value and grow the Bank’s market share
Key Responsibilities:
Business Development & Client Acquisition
Identify and develop relationships with Chinese businesses and networks
Grow the client portfolio by acquiring new customers
Drive growth in deposits, trade finance, remittances, guarantees, and foreign exchange income
Achieve set targets in assets, liabilities, and non-funded income
Relationship Management
Manage and grow a portfolio of Chinese-speaking clients
Maintain strong relationships with key stakeholders, including Chinese associations and industry players
Deliver a high standard of customer service across all client interactions
Serve as the primary contact for client inquiries and advisory needs
Cross-Selling & Product Optimization
Promote and cross-sell the Bank’s products to maximize client value
Educate clients on banking products, services, and procedures
Work with internal teams to tailor solutions to meet client needs
Internal Collaboration
Collaborate with internal teams to ensure efficient service delivery
Support smooth client onboarding and transaction processing
Address customer issues promptly and effectively
Portfolio & Risk Management
Monitor portfolio performance and identify potential risks early
Ensure compliance with internal policies and regulatory requirements
Maintain accurate and up-to-date client records
Market Intelligence & Reporting
Monitor market trends and customer needs
Track competitor activity and identify opportunities
Prepare regular performance and pipeline reports
Important Relationships
Build strong internal relationships across business units and support functions
Develop and maintain external networks within the Chinese business ecosystem
Collaborate regionally and across affiliates to deliver holistic banking solutions
Personal Competencies:
Strong relationship management and business development skills
Excellent communication and negotiation skills (cross-cultural sensitivity is key)
Results-driven with ability to meet stringent targets
High integrity and professionalism
Analytical mindset with strong problem-solving ability
Ability to adapt in a dynamic and competitive market
Strong customer service orientation and attention to detail
Skills & Qualifications:
Minimum of a Bachelor’s degree from a recognized university
Fluency in Mandarin (Chinese) is mandatory
Experience in banking, sales, or relationship management is an added advantage
Understanding of trade finance and corporate banking products is desirable
Qualifications
BA/BSc/HND
