The Assistant General Manager (AGM) – Tours plays a pivotal role in providing operational leadership for the Tours Division, fostering sustainable growth, efficiency, and profitability while enhancing strategic scalability. Acting as the operational foundation of the department, this position ensures flawless execution across inquiries, quotations, reservations, costing, allocations, supplier coordination, and client servicing.
The preferred candidate demonstrates strong business acumen, a systematic approach, and operational resilience. In close collaboration with the General Manager, the Assistant General Manager assumes complete responsibility for departmental organization, team effectiveness, CRM adherence, costing tool enhancement, and strategic service recovery initiatives.
Oversee a comprehensive range of critical duties encompassing strategic planning, operational execution, and team leadership to ensure organizational objectives are met efficiently and effectively. Facilitate cross-functional collaboration to drive innovation, optimize processes, and enhance productivity across departments. Develop and implement policies, procedures, and best practices to maintain compliance with industry regulations while fostering a culture of accountability and continuous improvement. Serve as the primary liaison between senior management and operational teams, providing clear communication, actionable insights, and performance metrics to support data-driven decision-making. Lead initiatives aimed at talent development, succession planning, and workforce engagement to cultivate a high-performing and motivated team.
Departmental leadership is responsible for providing strategic direction and ensuring operational excellence across the organization. This role involves overseeing departmental functions, fostering team collaboration, and driving performance to achieve key business objectives. Additionally, the position requires maintaining compliance with company policies, managing resources efficiently, and implementing process improvements to enhance productivity and efficiency. Strong leadership, analytical skills, and a results-driven mindset are essential for success in this role.
Spearhead and oversee the ongoing operational workflow within the Tours Division to ensure seamless daily functionality.
Ensure seamless coordination throughout the entire booking process, from initial quotations and costing through reservations, confirmations, logistics, and final documentation.
Enhance operational discipline, foster accountability, optimize efficiency, and ensure service consistency throughout all operational teams.
Serve as the main operational escalation resource for intricate itineraries, service recovery efforts, and critical client concerns.
Assess and enhance departmental workflows, task distributions, and organizational structures on an ongoing basis.
Experienced professionals are sought to oversee team operations and cultivate leadership potential within the organization. Candidates must demonstrate a proven ability to guide and inspire diverse groups, fostering collaboration and driving performance. Key responsibilities include mentoring team members, identifying high-potential individuals for advancement, and implementing strategies to enhance team effectiveness. Proficiency in conflict resolution, communication, and talent development is essential, along with a commitment to creating an inclusive and motivating work environment.
Oversee, guide, and inspire the travel consulting and operational support teams while enhancing their skill sets and fostering professional growth.
Efficiently distribute tasks, ensuring diligent oversight of team performance, precision in deliverables, and timely completion of quotation processes.
Cultivate an environment where performance excellence is paramount, emphasizing unwavering quality standards, client-centric responsiveness, and a keen commercial mindset.
Assess performance and training deficiencies; establish ongoing learning and development programs to address identified gaps.
To ensure operational independence from key personnel, implement cross-training initiatives and enforce strict adherence to Standard Operating Procedures (SOPs).
We are seeking a skilled professional to oversee the strategic planning, development, and implementation of tour operations, ensuring seamless commercial execution. The ideal candidate will manage the entire tour lifecycle, from conceptualization and itinerary design to pricing, sales, and post-trip evaluations, while maintaining high standards of customer satisfaction and profitability. Responsibilities include coordinating with suppliers, negotiating contracts, and collaborating with internal teams to deliver exceptional travel experiences. A strong background in tour operations, commercial strategy, and revenue management is required, along with proven experience in driving business growth and optimizing operational efficiencies.
Responsible for directing the planning, budgeting, finalization, and implementation of both domestic and international tour itineraries.
Demonstrate expertise in overseeing premium, intricate, and confidential reservations for VIP clients, corporate entities, and MICE (Meetings, Incentives, Conferences, Exhibitions) events, ensuring seamless and flawless execution.
Ensure meticulous precision in itineraries, cost assessments, service vouchers, supplier agreements, and all field-related documentation.
Assess profit margins and commercial viability for every proposal and active shipment to ensure optimal financial outcomes.
Proactively finalize and reconcile trip files financially in a timely manner following completion of the trip.
CRM and costing tool administration involves overseeing the implementation, maintenance, and optimization of customer relationship management (CRM) systems alongside costing software to ensure accurate financial tracking and efficient operational workflows. This role requires proficiency in configuring, updating, and troubleshooting these systems to align with organizational objectives, as well as analyzing data to generate actionable insights for strategic decision-making. Responsibilities include managing user access, training teams on tool functionalities, and collaborating with cross-functional departments to streamline processes and enhance productivity.
Responsible for overseeing the deployment, management, and continuous optimization of the division’s CRM system and central costing tools.
Enforce rigorous data management standards to meticulously document every inquiry, quotation, follow-up communication, client preference, and supplier engagement with precision.
Consistently monitor and assess system utilization to verify that the team effectively employs technology for pricing, margin management, and automation of tasks.
Partner with IT professionals, third-party system vendors, and internal stakeholders to enhance templates, reporting tools, and system functionalities.
Utilize data analytics—including conversion trends, pipeline movements, and turnaround times—to pinpoint operational inefficiencies and monitor team performance.
We provide dedicated assistance to enhance sales conversion rates and foster business development initiatives. Responsibilities include analyzing market trends, identifying growth opportunities, and collaborating with cross-functional teams to optimize sales strategies. Requirements encompass a proven track record in sales or business development, strong analytical skills, and proficiency in CRM software. The role demands exceptional communication abilities, strategic thinking, and a results-driven mindset to drive revenue growth and expand market reach.
Collaborate with the sales and consulting teams to enhance quote-to-booking conversion rates, ensuring alignment and efficiency throughout the process.
Engage proactively in critical client negotiations, refine proposals to enhance value, and oversee key account management activities.
Assume full accountability for high-level or enterprise-wide inquiries, overseeing their progression from the initial intake phase through to successful implementation.
Work collaboratively with the Sales and Marketing teams to pinpoint market gaps, emerging travel segments, and potential revenue growth opportunities.
We seek a professional who can drive strategic initiatives and foster scalability within the organization. The ideal candidate will possess the ability to analyze market trends, identify growth opportunities, and implement long-term solutions that align with business objectives. Strong analytical skills and a proactive approach are essential to evaluate performance metrics, optimize processes, and recommend data-driven improvements. Experience in cross-functional collaboration, coupled with excellent communication abilities, is required to influence stakeholders, align teams, and execute scalable strategies effectively. This role demands a forward-thinking mindset, adaptability to evolving challenges, and a commitment to sustainable expansion.
Assist the General Manager in implementing the department’s overarching strategic vision, achieving revenue objectives, and advancing the established growth roadmap.
Spearhead strategic initiatives aimed at enhancing operational efficiency and driving profitability by eliminating inefficiencies.
Engage actively in departmental forecasting initiatives, contribute to budget planning processes, and collaborate on strategic scaling discussions to ensure alignment with organizational objectives.
Develop resilient, automated, and scalable operational frameworks designed to efficiently manage substantial seasonal fluctuations in workload.
We are seeking a dynamic professional to spearhead product development and drive innovation initiatives. The ideal candidate will possess a strong background in product lifecycle management, with a proven ability to conceptualize, design, and launch market-leading solutions. Responsibilities include conducting comprehensive market research, collaborating with cross-functional teams to refine product features, and overseeing the entire development process from ideation to commercialization. Proficiency in agile methodologies, data-driven decision-making, and a deep understanding of customer needs are essential. Additionally, the role demands excellent project management skills, exceptional communication abilities, and a passion for staying ahead of industry trends.
Develop and enhance the tour product portfolio by continuously refining, diversifying, and modernizing offerings to meet evolving market demands.
Lead your team in crafting immersive, destination-focused, and uniquely differentiated travel itineraries that cater to diverse traveler demographics.
Drive strategic innovation in route planning, curate seasonal travel experiences, develop niche interest journeys, and elevate premium and luxury travel concepts.
Regularly evaluate product offerings against shifting global traveler demands and competitive market benchmarks to ensure alignment with industry standards.
We focus on enhancing supplier relationships and refining contract terms to achieve cost efficiency and operational excellence. This role involves negotiating favorable agreements, monitoring supplier performance, and identifying opportunities for cost reduction without compromising quality or service standards. Candidates must possess strong analytical skills, proficiency in contract negotiation, and a deep understanding of supply chain dynamics. Experience in procurement, vendor management, or a related field is essential, along with the ability to collaborate cross-functionally to drive continuous improvement. Excellent communication and stakeholder management capabilities are also required to ensure alignment and accountability across all parties.
Develop and maintain high-value, strategic partnerships with essential suppliers, including hotels, transportation providers, local guides, and ancillary service vendors.
Negotiate commercial agreements to obtain advantageous pricing, enhanced terms, favorable conditions, and adaptable termination provisions.
Monitor supplier performance to ensure adherence to service level agreements (SLAs) and take corrective measures or transition to alternative vendors as needed.
Ensures adherence to quality standards and regulatory requirements through meticulous inspections and thorough documentation processes. Monitors production activities to verify compliance with established protocols, identifying discrepancies and implementing corrective actions as necessary. Maintains accurate records of inspections, test results, and non-conformances while collaborating with cross-functional teams to address quality issues promptly. Stays current with industry regulations and internal policies to mitigate risks and uphold organizational integrity.
Ensure full compliance with company standard operating procedures, margin guidelines, internal approval limits, and documentation requirements.
To establish robust quality control measures, develop and execute proactive checks aimed at reducing operational inaccuracies, pricing discrepancies, and client dissatisfaction.
Oversee the preparation and upkeep of structured operational reports, ensure financial audit preparedness, and enforce risk-management protocols.
Maintain seamless operations and deliver outstanding service, particularly during peak travel seasons and high-occupancy periods.
Our role focuses on gathering, analyzing, and interpreting market intelligence to evaluate competitive landscapes. Responsibilities include monitoring industry trends, assessing competitor strategies, and identifying growth opportunities. Candidates must possess strong analytical skills, proficiency in data analysis tools, and the ability to synthesize complex information into actionable insights. Additionally, experience in market research methodologies and a deep understanding of competitive intelligence frameworks are required. Effective communication skills are essential to present findings to stakeholders and support strategic decision-making.
Analyze emerging travel trends, monitor competitor pricing strategies, evaluate evolving traveler preferences, and stay updated on international industry regulations.
Deliver well-organized insights and evidence-based suggestions to Senior Management concerning market trends and changes.
To maintain a competitive advantage in the market, adjust product positioning and operational strategies with agility and efficiency.
Seeking a candidate with a Bachelor’s degree in a relevant field, such as computer science, engineering, or business administration, coupled with at least three years of progressive experience in project management, data analysis, or a closely related discipline. Ideal applicants will demonstrate proficiency in industry-standard software tools, exceptional problem-solving abilities, and a track record of delivering measurable results within tight deadlines. Strong interpersonal skills, including the capacity to collaborate effectively across teams and stakeholders, are essential, as is the ability to communicate complex technical concepts to non-technical audiences. Prior experience in a leadership or mentorship role is a valued asset, along with a commitment to continuous professional development and staying current with emerging trends.
A bachelor’s degree in Hospitality, Tourism Management, Business Administration, or a related discipline is required (a master’s degree or relevant certifications are advantageous).
A minimum of eight years of cumulative experience in tour operations, outbound or inbound travel management, or Destination Management Company (DMC) operations is required, including at least three years in a senior supervisory or managerial role.
Technical Proficiency: Demonstrates expert-level familiarity with tour-costing software, leading CRM platforms, travel booking systems, and Global Distribution Systems (GDS), or comparable inbound reservation platforms.
Demonstrated expertise in overseeing departmental profit and loss components, optimizing margins, and executing large-scale budgeting initiatives.
Demonstrates strong proficiency in strategic planning, analytical thinking, and problem-solving, along with exceptional communication and interpersonal skills. Exhibits the ability to manage multiple priorities effectively while maintaining a high level of attention to detail. Possesses in-depth knowledge of industry-specific regulations, standards, and best practices. Shows leadership potential through collaborative work, adaptability in dynamic environments, and a commitment to continuous professional development.
Demonstrated leadership skills with a proven ability to develop and expand high-performing operational teams.
Exceptional proficiency in organizing, managing logistics, and mapping workflows.
Accomplished in conducting sophisticated negotiations and fostering strong, enduring partnerships with overseas clients and vendors.
Possesses a strong analytical capacity, effectively translating data insights into actionable strategies to enhance conversion performance.
Maintains composure in high-pressure situations and demonstrates exceptional crisis-management and service-recovery abilities.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
8 years
